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Desert Sky Construction and Roofing, LLC

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Reviews Desert Sky Construction and Roofing, LLC

Desert Sky Construction and Roofing, LLC Reviews (4)

Complaint: [redacted]I am rejecting this response because:
#1....The leak has been patched , not fixed properly ! Ray said they were to come back and put in a flashing strip and that I would have problems in the future if it wasn't fixed properly. I waited all afternoon yesterday and they never showed back up and didn't call.
#2....The roof stacks were never installed per written contract and I was advised by the building inspector to NOT allow my roof to be breached after the fact.
#3.......My Conduit to the A/C is still disconnected and was offered to be hooked back up by a Non electrician that would not do it because he wasn't an electrician several weeks before when he installed the roof. It would take all of 10 minutes for someone to hook it up , but it WONT be some roofer that isn't qualified to do it !
#4.....They sent out some unlicensed drywall guys that couldnt seem to be able to complete the small  job. They disappeared two times and didn't return when they told me they would. I was promised they would be back on Saturday at 1:30 to finish and they never showed back up until almost 9 AM Monday when they were told to get their tools and leave my property. Their tools and ladders sat in my home for 4 days and they only managed to work about 1.5 hours. I didn't like their work at all for a couple reasons and they couldn't seem to stay longer than about 40 minutes before taking off and leaving for some other job.. They used my Drywall , my Mud , My tape. It was ALL at my time and expense and I wasted more two days waiting and wondering when they would return. They didn't even have their own drop cloths to protect my property and I had to use my bed sheets for drop cloths !!! I have video's of it all as proof and documented everything.      This isn't acceptable at all. I don't where Ray found these monkeys but they WONT ever be coming back into my home ! If Rays roof never leaked and was done to code it wouldn't be an issue at all. My ceiling WILL be done as it was before the roof leak . I have had  no choice but to do it myself , not that I want to but Desert Sky is incapable of doing anything it seems. Ray just is not stepping up to the plate at all. I resent some office lady that has never been in my home , never saw the leak , never cleaned up the mess ,  never looked at the ceiling......to have ANY real knowledge about my choice to take my ceiling down because it was wet....... I was never advised not to when Desert Sky was at my house.......so what ! I an in the process of finishing my own ceiling. I pulled down the ceiling a second time and started all over again. I installed new drywall again and mudded , taped , textured and in the final stage of painting. I DID IT ALL ! I video taped everything as proof.
#5.....Im STILL waiting for Warranty info on roof from Desert Sky in any form of an  a invoice showing Rubberoid was installed.
How they can defend themselves is very amusing to say the least. This is despicable that he calls himself a Contractor at all.  Amber at Desert Sky said the roofers would return yesterday and do a couple things ......they never called and they never showed up ! Today I had to send a second certified "Letter of Demand" for everything to be done , addressed , or fixed. Completely un acceptable. I have never ever in my life seen someone that has such a lack of responsibility and an inability to assume responsibility.
 
Regards,[redacted] / [redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Date Sent: 7/8/2015 8:05:45 PMComplaint: [redacted]I am rejecting this response because: I left my name number and address with the young man that answered the phone.  I Pullled down the sheetrock that had just been re-paired , re- textured , and re-painted in the area it was leaking . I found a lot of water and NEVER was told by anyone to NOT pull it down anywhere further. The insulation was very wet. I had only pulled down a partial section (Have Pics) when Juaquine arrived 2 hours later and found the leak was the responsibility of Desert Sky Construction and Juaquine apologized and said he was sorry it happened and they would take care of it. At NO point was I told NOT to remove anything further. He and another man from Desert sky helped me carry the debris , sheetrock , and wet insulation to the garbage can and then wanted a shop Vac as they didn't have one with them....How professional.He ASSURED me they would send a couple of the other guys and take care of the ceiling after it after it dried out.....No Problem.....we will take care of it. Small Leak ????? Wanna see the video  when it rained again last night about 8PM on 7-07-15 ! It wasn't small.......I have video proof during the rain storm exactly how much it came in !!!!!  I had a Bowl overflowing on the floor and carpet with towels .Today when they did return......they patched the 10-12' long 1/2''crack that had opened up on the roof and started to leave. I asked when the Ceiling would be repaired and Juaquine said to me...."You have to call the office because You called the Revdex.com and I don't know what they are going to do"....He said they didn't want to fix it properly in entirety and I simply would have to call the office. Then he started back tracking about how it wasn't that bad.....I got the distinct impression because I used the Revdex.com to protect my interests as a consumer.....I was going to be punished.I called the office and was told by the office lady she wasn't going to bother the owner Ray S[redacted] over this . Really ? I asked what they were going to do and was not given an answer......she sounded rather haughty and upset. I started getting evasive answers like Ray was having a personal emergency and couldn't be bothered....also that they didn't have anyone that did drywall.....THAT IS NOT TRUE ! Ray himself gave me estimate months before we did the roof.....They DO drywall !.....they just don't want to step up to the plate and do the right thing as I was told they would the day before. Im having a personal emergency too ! Desert Sky Construction and a leaking roof !At this point Im already initiating/pursuing action with NM Board of Contractors claims Department....AND....already today 7-08-15have sent a certified letter of "Demand for repairs" to Desert Sky Construction before advancing to Small Claims court in 7 business days .Nobody from Desert Sky Advised me of ANYTHING ! They simply collected the check.....and that's all they care about ! Step up to the plate and honor your guarantee and do the repairs as promised ! I have documented everything with pictures and video AS it happened. Regards,[redacted] / [redacted]  Date Sent: 07/10/2015Complaint: [redacted]I am rejecting this response because: I have tried and tried downloading videos to this site.....from an android phone it might be ok , but a computer its not......I give up !
I think its best to simply progress right directly to court over this matter. Revdex.com has no power to do anything anyway litigation wise, and its quite obvious that Desert Sky Cares less. Ray called today , but never returned my call as usuall......He cares less.
#1.....ceiling leak that was MUCH bigger and I have video proof of water and damages. While it was raining not at all similar to the ones you provided when not raining at all.
#2...Old roof stacks used instead of NEW per contract.....Please explain ?
#3....No Warranty information provided for 170 rubberized Roof warranty or information to register on line Bonded roof product. I would like my warranty PLEASE. Im assuming it is the GAF Rubberoid SBS Modified Bitumen Ray had me look at at Mc Coys Building store ? Why am I assuming ? I need this info for future warranty coverage if needed in the future...PLEASE PROVIDE.
#4......Still my A/C conduit is disconnected from unit. Why ?
#5....Im still very un happy about the tar from the cooker that has left stains in my driveway. Its too bad that someone didn't care enough to protect the customers property and put a drop cloth or cardboard down....How thoughtful. Im waiting to see if the rains dissipate the stains some. If Not I may ask for something to be done on that also.
It was very nice of You to respond to a customers address after rain was running into his bedroom and do nothing except make false promises and then rather than have your guys do something constructive.....take pictures and videos inside his home ?......without his knowledge or approval ? in an area that I have a reasonable expectation of privacy , to cover and hide your own liability from a 10'+ long opening in his new roof that he paid very good money for . That is as pathetic , low , and sad as an individual can get .
Regards,[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

To whom it may concern,The leak at [redacted] has been fixed. We went back to fix the ceiling that the customer took off and customer stated that he did not like the job we were doing and told us he would do it himself.

To whom it may concern,We did receive a call from this customer yesterday 07/07/15, I had stepped out of the office for a moment and the person working did take message although the customer did not leave his name only his number. As soon as I got back to the office about 10:00am I called the...

customer and he advised me that his roof was indeed leaking and that he had torn down the sheetrock in the room.  I asked him why he tore the sheetrock and he advised me because it was leaking and he wanted somebody over right away. I called out our roofers right away and they went over yesterday 07/07/15 around 10:30am when they returned to the office they showed me the pictures of the small leak that was in the room and also showed me pictures of all the sheetrock the customer had torn down. The customer has torn down all the sheetrock on the ceiling and that was not necessary there is a small leak against the wall in the bedroom. The roofers advised the customer that he did not need to tear down all the sheetrock on the ceiling and they also advised him that they could not fix the leak that day because of the rain the roof is too wet and repair would not take and that they would be back the next day 07/08/15. As of right now the leak is not fixed as it is still raining. I have attached pictures of the good and bad sheetrock the customer pulled off his ceiling and also a picture of the leak. There was no need for the customer to pull the whole ceiling down we could have cut and patched where the leak is. Our roofers will be going back out there today 07/08/15 to repair the leak.  I will let you know when the repair has been completed.  Please let me know if there are anymore questions or concerns. Thank you,Amber G[redacted] Admin Asst

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Address: 2233 W Texas St, Carlsbad, New Mexico, United States, 88220-3335

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