Desert Snow Connection

I spoke with *** on 03/to make sure that his refund was submitted and discovered that it had not beenAt that point, I submitted the refund for his transaction and confirmed that he received confirmation of this through email which he didThis matter has been resolved to the customers
satisfaction and there are no outstanding issues

I had my trip cancelled on 3/18/18 and was supposed to receive my refund but that never happened. I have contacted the owner Jose multiple times and he said it would be taken care of.. it never was. My friend also booked the same trip and he also did not receive a refund. This is terrible customer service and Jose should not be running a business. There are multiple complaints online about not receiving refunds from him in the past. I have called him multiple times and voicemails have been left with no response.

I spoke with [redacted] on 03/24 to make sure that his refund was submitted and discovered that it had not been. At that point, I submitted the refund for his transaction and confirmed that he received confirmation of this through email which he did. This matter has been resolved to the customers...

satisfaction and there are no outstanding issues.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted],We appreciate your feedback and sincerely apologize for the lack of service. As the owner of Desert Snow Connection, I take all feedback whether negative or positive very seriously. Since you and I spoke on the phone, I have pinpointed where the disconnect was within our...

organization and have made changes to ensure that this type of service issue does not occur again for you, or any other customer for that matter.Due to our service failure, I would be happy to provide a complimentary trip in the future. When you have a date set for that trip, please contact us at [redacted] and ask to speak with me. I will make sure you are taken care of.Once again, my sincerest apologies for our service failure and hope to see you on a bus sometime soon. [redacted]President & FounderDesert Snow Connection[redacted]