Desert Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

*** and I want to apologize to *** for the time it has taken to receive her rent refund and the lack of follow up on our part to assure it was completed It is not acceptable for a rent refund to take this long to be returned to a customer I first heard of ***'s situation
yesterday (10/14/14) when I was contacted by *** at the Revdex.com I contacted ***, the store manager about ***'s situation, we both contacted our accounting department to find out the status of her rent refund Instead of having *** wait for the delivery of the current refund check or a new check, I had *** purchase a *** gift card in the amount of $and contact *** to arrange pick up the refund at our store *** called and spoke to *** yesterday afternoon, 10/14/14.I spoke to *** at the Revdex.com about the time it took for the Revdex.com to contact me about *** ***'s initially reached out to the Revdex.com on 9/18/and I was first notified of her situation on 10/14/ *** will call and/ or email *** today (10/15/14) regarding the lack of response Again, we want to apologize to ***. Thank you,*** ***Desert Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] and I want to apologize to [redacted] for the time it has taken to receive her rent refund and the lack of follow up on our part to assure it was completed.  It is not acceptable for a rent refund to take this long to be returned to a customer.  I first heard of [redacted]'s...

situation yesterday (10/14/14) when I was contacted by [redacted] at the Revdex.com.  I contacted [redacted], the store manager about [redacted]'s situation, we both contacted our accounting department to find out the status of her rent refund.  Instead of having [redacted] wait for the delivery of the current refund check or a new check, I had [redacted] purchase a [redacted] gift card in the amount of $298.00 and contact [redacted] to arrange pick up the refund at our store.  [redacted] called and spoke to [redacted] yesterday afternoon, 10/14/14.I spoke to [redacted] at the Revdex.com about the time it took  for the Revdex.com to contact me about [redacted].  [redacted]'s initially reached out to the Revdex.com on 9/18/14 and I was first notified of her situation on 10/14/14.  [redacted] will call and/ or email [redacted] today (10/15/14) regarding the lack of response.  Again, we want to apologize to [redacted]. Thank you,[redacted]Desert Storage

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] and I want to apologize to [redacted] for the time it has taken to receive her rent refund and the lack of follow up on our part to assure it was completed.  It is not acceptable for a rent refund to take this long to be returned to a customer.  I first heard of [redacted]'s...

situation yesterday (10/14/14) when I was contacted by [redacted] at the Revdex.com.  I contacted [redacted], the store manager about [redacted]'s situation, we both contacted our accounting department to find out the status of her rent refund.  Instead of having [redacted] wait for the delivery of the current refund check or a new check, I had [redacted] purchase a [redacted] gift card in the amount of $298.00 and contact [redacted] to arrange pick up the refund at our store.  [redacted] called and spoke to [redacted] yesterday afternoon, 10/14/14.I spoke to [redacted] at the Revdex.com about the time it took  for the Revdex.com to contact me about [redacted].  [redacted]'s initially reached out to the Revdex.com on 9/18/14 and I was first notified of her situation on 10/14/14.  [redacted] will call and/ or email [redacted] today (10/15/14) regarding the lack of response.  Again, we want to apologize to [redacted]. Thank you,[redacted]Desert Storage

Review: I Contracted with Desert Storage in Cave Creek upon my Mother's death. On August 12, 2014 the locker was vacated and deemed clean. I paid $418 for a three month rental, but vacated the locker within 1 month of rental. I am due at least 2 months of refund at $149 per month. I am being told that "corporate [redacted] LLC") sent the check on Aug 22, but it has not been received nor cashed. The post office checked all other mailboxes on my street for mis-delivery and found no piece of mail from [redacted]. Now I am being told that a stop payment will be issued but that I may have to wait another week before they issue a new check.

I do not believe that a check was ever issued, but am completely dissatisfied with the delay in getting my refund.Desired Settlement: I believe I am due interest on this money as I have waited more than a month for the refund.

Business

Response:

[redacted] and I want to apologize to [redacted] for the time it has taken to receive her rent refund and the lack of follow up on our part to assure it was completed. It is not acceptable for a rent refund to take this long to be returned to a customer. I first heard of [redacted]'s situation yesterday (10/14/14) when I was contacted by [redacted] at the Revdex.com. I contacted [redacted], the store manager about [redacted]'s situation, we both contacted our accounting department to find out the status of her rent refund. Instead of having [redacted] wait for the delivery of the current refund check or a new check, I had [redacted] purchase a [redacted] gift card in the amount of $298.00 and contact [redacted] to arrange pick up the refund at our store. [redacted] called and spoke to [redacted] yesterday afternoon, 10/14/14.I spoke to [redacted] at the Revdex.com about the time it took for the Revdex.com to contact me about [redacted]. [redacted]'s initially reached out to the Revdex.com on 9/18/14 and I was first notified of her situation on 10/14/14. [redacted] will call and/ or email [redacted] today (10/15/14) regarding the lack of response. Again, we want to apologize to [redacted]. Thank you,[redacted]Desert Storage

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,