Initial Business Response /* (1000, 20, 2016/08/02) */
Contact Name and Title: *** *** Distribution Di
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gannett.com
We contacted the customer on 08/02/and offered her full credit for the missed deliveriesShe stated that her service has been
great the past two weeks and she no longer wanted to discontinue deliveryShe has the direct line to our Distribution Director should she experience any further issues
Thank you
*** ***
Distribution Director
GPS USA Today network The Desert Sun
Initial Consumer Rebuttal /* (2000, 22, 2016/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The newspaper gave me a credit for my missed deliveries and contacted me regarding the non-delivery of my paperHopefully the issue has been resolved
in review of the complaint, it appears to be resolved as we find an active subscription at the same address that has been started at a promotional discounted rate
Initial Business Response /* (1000, 5, 2015/09/24) */
The customer has been credited $77.90 for charges incurred during her break in service. The charges were the result of customer entering a temporary stop versus a permanent stop. Customer has been notified of the credit being issued and...
complaint should be resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Desert Sun agreed to credit my account for the full amount that I requested.
Initial Business Response /* (1000, 20, 2016/08/02) */
Contact Name and Title: *** *** Distribution Di
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gannett.com
We contacted the customer on 08/02/and offered her full credit for the missed deliveriesShe stated that her service has been
great the past two weeks and she no longer wanted to discontinue deliveryShe has the direct line to our Distribution Director should she experience any further issues
Thank you
*** ***
Distribution Director
GPS USA Today network The Desert Sun
Initial Consumer Rebuttal /* (2000, 22, 2016/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The newspaper gave me a credit for my missed deliveries and contacted me regarding the non-delivery of my paperHopefully the issue has been resolved
in review of the complaint, it appears to be resolved as we find an active subscription at the same address that has been started at a promotional discounted rate
Initial Business Response /* (1000, 5, 2015/09/24) */
The customer has been credited $77.90 for charges incurred during her break in service. The charges were the result of customer entering a temporary stop versus a permanent stop. Customer has been notified of the credit being issued and...
complaint should be resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Desert Sun agreed to credit my account for the full amount that I requested.