Desert Trust Financial

Initial Business Response / [redacted] (1000, 8, 2015/06/23) */ On June 10th, one of our representatives spoke with the consumerThe consumer was displeased with the way our representative handled the situationAs the manager, I spoke wtih the consumer at a later date and was able to better explain the reason for our communication regarding the account in question and the options moving forwardI believe this occurred after the consumer contacted the Revdex.comSince that communication I believe the consumer is satisfied with our handling of this matterI hope this response will further satisfy the consumer and we apologize for any inconvenience Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I think this company learned the value of training their employees

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ On October 13th, our company contacted the consumer regarding an outstanding balance on a Sprint LTD accountOur representative was told by the consumer she had paid this account in full previously.This account was transferred to a supervisor and the full records were accessedThe supervisor decided to close the account for office purposes due to discrepancies regarding original creditor.The consumer was informed of the account being closed during the final phone conversationThe supervisor in question has been notified of this complaint and the situation will be addressed according to company policyWe hope this response will further satisfy the consumer and once again apologize for any inconvenience this has caused

Initial Business Response /* (1000, 8, 2015/06/23) */
On June 10th, one of our representatives spoke with the consumer. The consumer was displeased with the way our representative handled the situation. As the manager, I spoke wtih the consumer at a later date and was able to better explain the...

reason for our communication regarding the account in question and the options moving forward. I believe this occurred after the consumer contacted the Revdex.com. Since that communication I believe the consumer is satisfied with our handling of this matter. I hope this response will further satisfy the consumer and we apologize for any inconvenience.
Initial Consumer Rebuttal /* (2000, 10, 2015/06/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I think this company learned the value of training their employees.

Initial Business Response /* (1000, 5, 2015/10/20) */
On October 13th, 2015 our company contacted the consumer regarding an outstanding balance on a Sprint LTD account. Our representative was told by the consumer she had paid this account in full previously.This account was transferred to a...

supervisor and the full records were accessed. The supervisor decided to close the account for office purposes due to discrepancies regarding original creditor.The consumer was informed of the account being closed during the final phone conversation. The supervisor in question has been notified of this complaint and the situation will be addressed according to company policy. We hope this response will further satisfy the consumer and once again apologize for any inconvenience this has caused.