Desert Valley Aire

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Desert Valley's summary of events is mostly correct - except for second paragraph statement "Mr [redacted] would not discuss with [redacted] what findings were from the other company." This is incorrect, I explained to [redacted] that while Desert Valley's technician recommended a full unit replacement (at a cost of around $8,USD), the competitor fixed the situation for $USD (it ended up being an incorrect installation of the condensate protection switches that Desert Valley Aire had installed)My opinion is that Desert Valley's technicians were either not qualified, or were irresponsibly (criminally?) pushing a sale of a new unit = in either case Desert Valley Aire is in breach of their contract.Calculation of refund of $is incorrectHere's my calculation:Ayear contract cost $2,- includes bi-annual inspections, only was performed + installation of condensate switches (which were incorrectly installed and repaired by the competitor)$2,/ = $per inspection, one performed = $2,minus $= $1,refund.BRepair for condensate switches - $USDCMy time spent calling other companies to re-as and repair Desert Valley Aire's work???Which is why I think it is only fair that Desert Valley Aire refund me a minimum of $2,USD, nothing less Regards, [redacted]

To Whom It May Concern: Based off the information that the customer provided, the tech had a different versionWe are willing to send our Service ***ager to assess the situationMr [redacted] needs to call our office at ***-***- [redacted] to schedule a convenient time for both parties to resolve Best Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once again, Desert Valley Aire is lying! The tree the [redacted] damaged was NOT in poor condition and the [redacted] was much too large to fit underneath the tree When DVA made their claim that the tree was dry rotted, I contacted the tree service who informed that the tree was overgrown but perfectly healthy I can get a more detailed letter from the tree service as well as letters from people who were actually physically on my property and know for a fact when the tree went down The AC units were installed on 4/12/and the tree came down on 4/13/- not at a later date as DVA lies about Attached is the email I received from my initial inquiry to the tree service about the condition I can also provide pictures of the tree and it will be obvious that the [redacted] was much too large to fit underneath it Regards, [redacted]

This is in response to Mr [redacted] correspondence submitted through the Revdex.com I am sorry that he felt unsatisfied with services he has received.I would be happy to cancel Mr [redacted] Preventative Maintenance Agreement However, no refund will be issued Mr [redacted] signed the Preventative Agreement with the understanding of the terms and conditions which specifically state no cancellations after daysSince it is past that period, we can void the contractOtherwise, Mr [redacted] can choose to keep the 5-year agreement and continue to receive the discounts and service provided through the agreement.If there are further questions or concerns, please do not hesitate to contact me at ###-###-####Sincerely,*** [redacted] General Manager

To Whom It May Concern: This is in response to Mrs [redacted] correspondence submitted through the Revdex.com I am sorry that she felt unsatisfied with services she has received In regards to the hard start, it is a recommended part to help prolong the life of the compressor however, not prevent failureUnfortunately, the compressor failedDesert Valley Aire has consistently provided bi-annual services to Mrs [redacted] ’s system since I would be happy to cancel Mrs [redacted] ’s Preventative Maintenance Agreement However, no refund will be issued Mrs [redacted] signed the Preventative Agreement with the understanding of the terms and conditions which specifically state no cancellations after daysMrs [redacted] received many benefits with the agreement including discounts on parts and services Since the Preventative Agreement cannot be refunded Mrs [redacted] has the option to either void the contract or keep the 5-year agreement and continue to receive the discounts and service provided through the agreement If there are further questions or concerns, please do not hesitate to contact me at ***-***-*** Sincerely, [redacted] General Manager

To Whom It May Concern: This is in response to Mrs [redacted] ’ second letter submitted through the Revdex.comNot only did Desert Valley Aire physically check the tree but Mrs [redacted] also sent photos that showed that the tree branch was rotted outTherefore, Desert Valley Aire stands by its decision that the tree was damaged by rot and is not responsible for any damages Best regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I see that Desert Valley respondedIam NOT satisfied a second company has A/C running it was NOT repeat NOR the compressor.!!!! [redacted] I As for service contract THAT is what us and others are upset about we paid $ and still have yrs left $refund is due us I don't care what they say YES I read it again thing is thats the rip off !!!! Thats their scam!!!! Besides being very ecpensiveWe trusted them and got treated like others BADLY!!!! Is there a way to purse this??? There is such a thing as doing what right I have a small business myself and ta imes have eaten the cost of something because ot was the right thing to doI/we will tell EVERYONE to stay away from this company!!!! Please HELP us PLEASE we survive on social security and trusted them HMMM Regards, [redacted]

I accepted a "cold call" offer from Desert Valley Aire to have a heating season tuand checkThe price was $and included approximately itemsOn 09/02/2013, a Tech named [redacted] came over; fresh from A/C and Heating (HVAC) schoolHe was a "straight shooter" and could answer the questions I posedHe did NOT try to sell me anything nor did he go on the roof and just "hang out"He filled in the whole invoice with the readings he got from his metersHe spent minutes and included some cleaning out of the drain line which showed rusty waterFor the first time in years, I received the quality of work I expectedI do not know if [redacted] is still thereI will call for an appointment for the A/C "tune-up/check" in July

I was very disappointed in the work ethic of this company. I am also concerned about other customers they might have taken advantage of such as my elderly neighbor who referred us to them. At first with our neighbor's referral and a $39.99 A/C tune up special we were very comfortable setting up an appointment with them. However, as soon as they arrived they found item after item that needed to be fixed. Our air conditioner is only two years old so we were very shocked by their findings. The total they wanted to charge for all the repairs was between $800-$1000. When we told them we needed to think about it, suddenly these prices were only good for that day. They did not suggest checking on the warranty or getting a second opinion as an honest company would have done. My husband basically told them we did not want to do business with them further, paid the $39.99 so they would leave. They did not even do the A/C tune up. As far as I am concerned we took off work to meet this company at our house then paid $39.99 for them to sell us service we did not need. Just two weeks later we received a second opinion to confirm these repairs were bogus. I would NOT recommend ever scheduling an appointment with this company.

RE: Complaint # [redacted] Mr [redacted] scheduled an appointment for inspections on his two units which were completed on 2/7/ After the initial inspection was completed the technician Andrew explained his findings and which options Mr [redacted] had if he chose to go with the recommendationsThe customer agreed to purchase a year preventative maintenance agreement per invoice # [redacted] At departure the system was running at capacity putting out degree heatOn 6/22/Mr [redacted] called in regard to system not coolingAfter diagnoses the technician found that a amp fuse was bad and the system was slightly low on freonThe technician replaced a 25amp fuse and added lIb of freon, system was cooling at departure with an exit temperature ofdegree's per invoice # [redacted] On 7/6/Mr [redacted] called stating his unit was not cooling to the desired temperatureAfter the technician's evaluation and diagnosis he found that the compressor was not running and overheatedTo pin point the problem the technician used his megometer which checks the internal compressor windingsHis meter indicated all three compressor windings were bad thus making the compressor unable to runThe technician offered to install a hard start to help the compressor start but ultimately a complete replacement of the unit was recommendedMr [redacted] declined all recommendations at that time.Mr [redacted] called into our office with a complaint stating he wanted to meet with a manager face to face [redacted] the receptionist whom took the call explained that we are located at our corporate location in Phoenix but she can schedule for the store manager in Tucson to meet with him and discuss his complaintMr [redacted] agreed to meeting with the Tucson manager to evaluate the situationOur Tucson manager [redacted] met with Mr [redacted] to address his complaintMr [redacted] stated that he signed a year maintenance contract and wanted to cancel because he no longer had faith in our companyMr [redacted] had another company out for a second evaluation on his compressor and expressed that our evaluation did not match the other company's diagnosisMr [redacted] would notdiscuss with [redacted] what the findings were from the other companyUnderstanding Mr [redacted] loss of faith and unhappiness with DV A [redacted] explained that we would make an exception and cancel Mr [redacted] contract regardless of OUf day cancellation policyMr [redacted] would be deducted for all services rendered under the contract and prorated usage of the contractOriginal contract was $minus services rendered and proration of contract usage of $If Mr [redacted] decides to cancel his maintenance program a refund of $would be issued.Desert Valley Aire stands behind any and all work performed, its workmanship and warrantiesDV A thrives for customer service satisfaction and hopes to resolve this matter with Mr [redacted]

This is in response to Mrs [redacted] ’ correspondence submitted through the Revdex.com I am sorry that she felt unsatisfied with services she has received A [redacted] was used to complete Mrs [redacted] unit installIt was a week later and after a storm that Mrs [redacted] notified our office regarding damage to her treeThe [redacted] operator went underneath the tree and no damage was found on the ***The [redacted] Manager and our Install Manger inspected the tree in question, and discovered that the branch that fell down was rooted outTherefore, considering the poor condition of the tree beforehand, the storm and being a week after install, Desert Valley Aire is not responsible for the damage If there are further questions or concerns, please do not hesitate to contact me at ***-***-*** Sincerely, [redacted] General Manager