HORRIBLE company and horrible serviceDo yourself a HUGE favor and avoid renting any kind of property from those clownsThey do NOT care, they do NOT reply, they do NOT repair what needs to be repair and if they do- it takes monthsthey just want you to pay rent and shut upThe way they treat tenants is outragesI cant describe how bad was my experience with them! They made my renting period at that house the worse period of my lifeI'm so glad I do not rent from them any more and I advise no one to rent through them All the bad reviews here about this company are 100% true those people are clowns and they have no clue what they are doing Horrible company !! Please stay away from their properties!
Do not rent from this companyWe rented a house through Desert Wide for years When anything happens in regards to the property, Desert Wide has to play phone tag with the actual homeowner before any decisions can be made The owner of the home we rented lived out of state and routinely took days/weeks to respond to any requestIt's inevitable that a property will need maintenance, however, their method of handling issues is appalling When the refrigerator broke, Desert Wide took nearly a week to get it fixed When asked repeatedly about the delay, Desert Wide pushed blame onto the owner, saying that a repair couldn't be completed until it was authorized by the homeowner A refrigerator is a mandatory appliance deserving of an emergency fix We ran into the same issue when our air conditioner broke in April; they only rushed the service request when I threatened to call my own repairman to fix it and withhold the cost from my rentAnother side note, Desert Wide won't force the homeowner to actually repair the house when something breaks We had several clay roofing tiles blow off the house in a storm, leaving others dangling off the side of the house, feet in the air Since the homeowner didn't want to pay to fix it, Desert Wide told us to deal with it and just avoid that side of the houseThe leasing agents, particularly Erica C***, were very nice and helpful Signing up was very smooth....but then you get handed off to an Account Manager Whether we dealt with the Account Manager or the Maintenance Manager, it was nearly impossible to get anything accomplished in a timely fashion Near the end of our lease, I simply stopped making maintenance requests, as they went completely unanswered That didn't stop them from withholding a good chunk of my security deposit to fix the issues with the house they failed to respond to previouslyPlease do not rent from this company Don't be lured by the nice properties
After leasing from this company all I can say is it was the worst mistake we ever madeTheir business model is to get your money, make accusations, and treat you as you are replaceableI cannot recommend this company to anyone and I hope anyone stuck in a lease with them may find a way out as soon as possibleI could list many unethical situations we went through but it would be too long of a reviewThey need to be shut down
HORRIBLE company and horrible serviceDo yourself a HUGE favor and avoid renting any kind of property from those clownsThey do NOT care, they do NOT reply, they do NOT repair what needs to be repair and if they do- it takes monthsthey just want you to pay rent and shut upThe way they treat tenants is outragesI cant describe how bad was my experience with them! They made my renting period at that house the worse period of my lifeI'm so glad I do not rent from them any more and I advise no one to rent through them All the bad reviews here about this company are 100% true those people are clowns and they have no clue what they are doing Horrible company !! Please stay away from their properties!
Do not rent from this companyWe rented a house through Desert Wide for years When anything happens in regards to the property, Desert Wide has to play phone tag with the actual homeowner before any decisions can be made The owner of the home we rented lived out of state and routinely took days/weeks to respond to any requestIt's inevitable that a property will need maintenance, however, their method of handling issues is appalling When the refrigerator broke, Desert Wide took nearly a week to get it fixed When asked repeatedly about the delay, Desert Wide pushed blame onto the owner, saying that a repair couldn't be completed until it was authorized by the homeowner A refrigerator is a mandatory appliance deserving of an emergency fix We ran into the same issue when our air conditioner broke in April; they only rushed the service request when I threatened to call my own repairman to fix it and withhold the cost from my rentAnother side note, Desert Wide won't force the homeowner to actually repair the house when something breaks We had several clay roofing tiles blow off the house in a storm, leaving others dangling off the side of the house, feet in the air Since the homeowner didn't want to pay to fix it, Desert Wide told us to deal with it and just avoid that side of the houseThe leasing agents, particularly Erica C***, were very nice and helpful Signing up was very smooth....but then you get handed off to an Account Manager Whether we dealt with the Account Manager or the Maintenance Manager, it was nearly impossible to get anything accomplished in a timely fashion Near the end of our lease, I simply stopped making maintenance requests, as they went completely unanswered That didn't stop them from withholding a good chunk of my security deposit to fix the issues with the house they failed to respond to previouslyPlease do not rent from this company Don't be lured by the nice properties
After leasing from this company all I can say is it was the worst mistake we ever madeTheir business model is to get your money, make accusations, and treat you as you are replaceableI cannot recommend this company to anyone and I hope anyone stuck in a lease with them may find a way out as soon as possibleI could list many unethical situations we went through but it would be too long of a reviewThey need to be shut down