Complaint: [redacted] I am rejecting this response because:? Unfortunately, this is not a satisfactory response from this business.It is a simple task to add an out of office to ANY email account, especially a business accountThat would have gone a long way to inform customers that there would be delays with their ordersI have much sympathy for her having to deal with a serious illness over the last month as Allyson states, but that doesn't explain the lack of communication in February, March and AprilAs part of my email communications with Allyson before I submitted payment, I was to receive a rendering of the order BEFORE it went into productionAs I never received a rendering, I am shocked to hear this went straight into productionI leave for my wedding on Tuesday (6/6) so it would be impossible at this juncture to receive and apply the beading and re-alter my wedding dress in that time.As for the comment touting 100% positive ratings on her website - I implore you to review her theknot.com page, weddingwire.com page and Facebook page for reviewsI tried to leave a review on allysonjames.net but the Testimonials page requires admin approval so of course there are no negative reviews showing up (including my own) Sincerely, [redacted]
Hi,I would first like to state that this is the first official complaint I have ever received from the Revdex.com or any other consumer agency and I have been working over years in the retail industryI have 100% positive rating on my website and 100% positive rating on my Etsy shop I hope this
will show that my reputation is important to me and that I have worked extremely hard to earn my clients trust and respect I am always willing to go above and beyond for my customers and this case is no differentI will do whatever it takes to work this out with my client and to make sure they are happy but I would appreciate if she could give me the chance to do this with PayPal before going to the Revdex.comPlease allow me to explain. I am sincerely sorry my client has gone without timely communications and can certainly understand her frustration when she didn't receive a reply Over the last month I have been dealing with serious health issues that made it impossible for me to workWhen I was finally able to come back I had literally thousands of emails waiting and new ones coming in every day I run Allyson James on my own so it's taking much longer to catch up than I expected. I am working as fast as I can to give each customer a personal reply but it has been overwhelming and at times impossible to get back to everyone in a timely manner. It is my intention to resolve this issue as soon as humanly possible and to give my client the satisfaction she deserves. In my defense the customer's order went into production the same week she paid for itThe order was shipped well before her need by date of months but was apparently lost in transit I am currently working to get tracking information from my designer since this custom order was shipped directly from their studioOnce the item has been tracked down I will make sure it gets to my client ASAP! If the order is lost for good than I have offered to her order and pay for all rush costs even though my written policies protect me from losses and/or delays on custom items. I would also like to note that my clients money has been in trust via PayPal every since she opened a dispute with them and her payment was immediately deducted from my account so any refund has to come from PayPalI am working with PayPal right now to resolve this issueEven PayPal gives me time to do that so that is what I am trying to doUnfortunately putting out multiple fires is only adding to the time this is taking but I am truly doing my best Sincerely, Allyson J*** Please let me know what I need to do so that I am in good standing with the Revdex.com. Kind Regards, Allyson
Complaint: ***
I am rejecting this response because:? Unfortunately, this is not a satisfactory response from this business.It is a simple task to add an out of office to ANY email account, especially a business accountThat would have gone a long way to inform customers that there would be delays with their ordersI have much sympathy for her having to deal with a serious illness over the last month as Allyson states, but that doesn't explain the lack of communication in February, March and AprilAs part of my email communications with Allyson before I submitted payment, I was to receive a rendering of the order BEFORE it went into productionAs I never received a rendering, I am shocked to hear this went straight into productionI leave for my wedding on Tuesday (6/6) so it would be impossible at this juncture to receive and apply the beading and re-alter my wedding dress in that time.As for the comment touting 100% positive ratings on her website - I implore you to review her theknot.com page, weddingwire.com page and Facebook page for reviewsI tried to leave a review on allysonjames.net but the Testimonials page requires admin approval so of course there are no negative reviews showing up (including my own)
Sincerely,
*** ***
I am very sorry you do not accept my response but never the less it is the truth? I shouldn't have to get into the personal details of my illness to satisfy you but it looks like that's what I'm going to have to doI am not trying to argue with you and I do want to resolve this matter however you have made statements that are not true about me and/or you have misunderstood the situation so I must take the time to address it.? I HAVE been sick since January and have had to take off again and again for many monthsI didn't advertise my illness because it's personal but during those months I fell behind on replying to emailsBut even then orders were being processed on time and getting shipped on time which was my #priority? Your order was shipped on time as well! It wasn't easy to work as sick as I was but I did the very best I could under the circumstancesI DO have an automatic message about the high amount of email traffic resulting in email delays however I was hospitalized and had to have surgery so suddenly that I had no time or notice to put up another one or even to put my website on holdPlus I thought If my website suddenly went offline it would make my customers even more nervousAfter my surgery I was unconscious for a long time and even when I'd turned the corner and was going to be okay my family would not give me any communication device? I asked my sister to write letters to my customers and tell them what was going on and to assure them I would be back soonand she did! Most of my clients got this letter however I couldn't find one to ***I am very sorry you did not receive this letter and again I am sorry I could not reply to you quicker? I am sorry for the stress this caused, all of it! I really am doing my best to make it right but I am only person! I can't help that I got sick but I still feel horrible that it affected my customers the way it has? I am sorry it affected you ***!? I am not an unfeeling or an uncaring business ownerI DO care! I am trying to make this right but you have to understand something;I already paid for your order and it was already shipped!!! The loss was not your fault or mine but since I am having trouble locating the tracking it looks like I am going to be out a lot of moneyI am a very small business and I do not have the income to be able to take losses like this so I was hoping I could still find it and get it to you on timeI'm still working on it but having to stop to attend to the Revdex.com is taking up precious and valuable time I don't have.? ? I can understand your frustration but I'm still not sure why you had to file a Revdex.com report when you have already filed a PayPal dispute and left horrible comments about me everywhere? PayPal is the one who will refund your money should they find in your favor not the Revdex.comI don't even have the money in my account anymore because once you file a dispute PayPal puts that money in trust? I have spent hours on this matter between PayPal and Revdex.com and that time could be put to much better use? I was not aware your wedding date was so close and before you accuse me of being a liar I'm sure the date IS in our emails but I have read thousands of emails over the last few days so I can't remember all the details off the top of my headNow that I know I will take this into consideration and work with? PayPal? on resolving this issue? I hope we can come to a resolution? that will be satisfactory for everyone but it is going to take a few days.? On a side note I believe the Revdex.com is a place to complain? about businesses that don't care and business owners who refuse to work with their clients? It is not a place to complain when you have already complained and filed a dispute with PayPal? If your PayPal dispute is not resolved in your favor then? and only then should you have gone to the Revdex.comIt's only my opinion but I don't think I deserve to have my entire reputation ruined or have to read my business is a scam because I got sick and couldn't reply to emails on timeIs there any compassion anywhere anymore? ? I hope you have a great weekend and I will contacting you soon.? ? Kind Regards,? Allyson
Complaint: [redacted] I am rejecting this response because:? Unfortunately, this is not a satisfactory response from this business.It is a simple task to add an out of office to ANY email account, especially a business accountThat would have gone a long way to inform customers that there would be delays with their ordersI have much sympathy for her having to deal with a serious illness over the last month as Allyson states, but that doesn't explain the lack of communication in February, March and AprilAs part of my email communications with Allyson before I submitted payment, I was to receive a rendering of the order BEFORE it went into productionAs I never received a rendering, I am shocked to hear this went straight into productionI leave for my wedding on Tuesday (6/6) so it would be impossible at this juncture to receive and apply the beading and re-alter my wedding dress in that time.As for the comment touting 100% positive ratings on her website - I implore you to review her theknot.com page, weddingwire.com page and Facebook page for reviewsI tried to leave a review on allysonjames.net but the Testimonials page requires admin approval so of course there are no negative reviews showing up (including my own) Sincerely, [redacted]
Hi,I would first like to state that this is the first official complaint I have ever received from the Revdex.com or any other consumer agency and I have been working over years in the retail industryI have 100% positive rating on my website and 100% positive rating on my Etsy shop I hope this
will show that my reputation is important to me and that I have worked extremely hard to earn my clients trust and respect I am always willing to go above and beyond for my customers and this case is no differentI will do whatever it takes to work this out with my client and to make sure they are happy but I would appreciate if she could give me the chance to do this with PayPal before going to the Revdex.comPlease allow me to explain. I am sincerely sorry my client has gone without timely communications and can certainly understand her frustration when she didn't receive a reply Over the last month I have been dealing with serious health issues that made it impossible for me to workWhen I was finally able to come back I had literally thousands of emails waiting and new ones coming in every day I run Allyson James on my own so it's taking much longer to catch up than I expected. I am working as fast as I can to give each customer a personal reply but it has been overwhelming and at times impossible to get back to everyone in a timely manner. It is my intention to resolve this issue as soon as humanly possible and to give my client the satisfaction she deserves. In my defense the customer's order went into production the same week she paid for itThe order was shipped well before her need by date of months but was apparently lost in transit I am currently working to get tracking information from my designer since this custom order was shipped directly from their studioOnce the item has been tracked down I will make sure it gets to my client ASAP! If the order is lost for good than I have offered to her order and pay for all rush costs even though my written policies protect me from losses and/or delays on custom items. I would also like to note that my clients money has been in trust via PayPal every since she opened a dispute with them and her payment was immediately deducted from my account so any refund has to come from PayPalI am working with PayPal right now to resolve this issueEven PayPal gives me time to do that so that is what I am trying to doUnfortunately putting out multiple fires is only adding to the time this is taking but I am truly doing my best Sincerely, Allyson J*** Please let me know what I need to do so that I am in good standing with the Revdex.com. Kind Regards, Allyson
Complaint: ***
I am rejecting this response because:? Unfortunately, this is not a satisfactory response from this business.It is a simple task to add an out of office to ANY email account, especially a business accountThat would have gone a long way to inform customers that there would be delays with their ordersI have much sympathy for her having to deal with a serious illness over the last month as Allyson states, but that doesn't explain the lack of communication in February, March and AprilAs part of my email communications with Allyson before I submitted payment, I was to receive a rendering of the order BEFORE it went into productionAs I never received a rendering, I am shocked to hear this went straight into productionI leave for my wedding on Tuesday (6/6) so it would be impossible at this juncture to receive and apply the beading and re-alter my wedding dress in that time.As for the comment touting 100% positive ratings on her website - I implore you to review her theknot.com page, weddingwire.com page and Facebook page for reviewsI tried to leave a review on allysonjames.net but the Testimonials page requires admin approval so of course there are no negative reviews showing up (including my own)
Sincerely,
*** ***
I am very sorry you do not accept my response but never the less it is the truth? I shouldn't have to get into the personal details of my illness to satisfy you but it looks like that's what I'm going to have to doI am not trying to argue with you and I do want to resolve this matter however you have made statements that are not true about me and/or you have misunderstood the situation so I must take the time to address it.? I HAVE been sick since January and have had to take off again and again for many monthsI didn't advertise my illness because it's personal but during those months I fell behind on replying to emailsBut even then orders were being processed on time and getting shipped on time which was my #priority? Your order was shipped on time as well! It wasn't easy to work as sick as I was but I did the very best I could under the circumstancesI DO have an automatic message about the high amount of email traffic resulting in email delays however I was hospitalized and had to have surgery so suddenly that I had no time or notice to put up another one or even to put my website on holdPlus I thought If my website suddenly went offline it would make my customers even more nervousAfter my surgery I was unconscious for a long time and even when I'd turned the corner and was going to be okay my family would not give me any communication device? I asked my sister to write letters to my customers and tell them what was going on and to assure them I would be back soonand she did! Most of my clients got this letter however I couldn't find one to ***I am very sorry you did not receive this letter and again I am sorry I could not reply to you quicker? I am sorry for the stress this caused, all of it! I really am doing my best to make it right but I am only person! I can't help that I got sick but I still feel horrible that it affected my customers the way it has? I am sorry it affected you ***!? I am not an unfeeling or an uncaring business ownerI DO care! I am trying to make this right but you have to understand something;I already paid for your order and it was already shipped!!! The loss was not your fault or mine but since I am having trouble locating the tracking it looks like I am going to be out a lot of moneyI am a very small business and I do not have the income to be able to take losses like this so I was hoping I could still find it and get it to you on timeI'm still working on it but having to stop to attend to the Revdex.com is taking up precious and valuable time I don't have.? ? I can understand your frustration but I'm still not sure why you had to file a Revdex.com report when you have already filed a PayPal dispute and left horrible comments about me everywhere? PayPal is the one who will refund your money should they find in your favor not the Revdex.comI don't even have the money in my account anymore because once you file a dispute PayPal puts that money in trust? I have spent hours on this matter between PayPal and Revdex.com and that time could be put to much better use? I was not aware your wedding date was so close and before you accuse me of being a liar I'm sure the date IS in our emails but I have read thousands of emails over the last few days so I can't remember all the details off the top of my headNow that I know I will take this into consideration and work with? PayPal? on resolving this issue? I hope we can come to a resolution? that will be satisfactory for everyone but it is going to take a few days.? On a side note I believe the Revdex.com is a place to complain? about businesses that don't care and business owners who refuse to work with their clients? It is not a place to complain when you have already complained and filed a dispute with PayPal? If your PayPal dispute is not resolved in your favor then? and only then should you have gone to the Revdex.comIt's only my opinion but I don't think I deserve to have my entire reputation ruined or have to read my business is a scam because I got sick and couldn't reply to emails on timeIs there any compassion anywhere anymore? ? I hope you have a great weekend and I will contacting you soon.? ? Kind Regards,? Allyson