Sign in

Design-Air Heating & Air Conditioning, LLC

Sharing is caring! Have something to share about Design-Air Heating & Air Conditioning, LLC? Use RevDex to write a review
Reviews Design-Air Heating & Air Conditioning, LLC

Design-Air Heating & Air Conditioning, LLC Reviews (4)

I email this to the contact listedI could not provided a receipt as all the files where wrecked in the basement flood because of there defective productAs they wjere toldAlso the insurance company could not find what cause the failure not they couldn't find a defect as they stated.?

Hearing the customers frustration I completely sympathizeThis is one of our most popular pumps and as such I have forwarded this directly to my quality director to review and addressBased on customer service stats on returns we are not having a high return rate so I apologize for the customers
inconvenienceI will gladly send him a new base free of chargeI will need a physical address though because we ship *** ** and they will not deliver to a PO BoxPlease respond as soon as possible and I will get this out right away.? Thank you,Tina A***Customer Service ManagerWayne Water Systems###-###-####? ###-###-#### F*?

Dear *** ***,Mr*** *** states he bought our pump 8/1/and it failed within two yearsHis serial number *** advised us the date of manufacturing was 10/30/Our records show his date of loss was 01/29/2017, making his pump at that time years old, based on his
insurance company filing a subrogation claimThe claim was subsequently closed by the insurance company due to no defect foundHe had a year warranty so it was years out of warrantyWe requested a copy of his receipt to establish the purchase dateHe stated he couldn’t find his receiptIn the absence of a receipt we can only go by the serial number which puts him out of warrantyIf he is able to locate his receipt we will be happy to reevaluate his claim.Sincerely,Michelle *** ***Customer Experience ManagerWayne Water Systems*** *** ***? *** ** ***###-###-####?

[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.?
Regards,
*** ***

Check fields!

Write a review of Design-Air Heating & Air Conditioning, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Design-Air Heating & Air Conditioning, LLC Rating

Overall satisfaction rating

Add contact information for Design-Air Heating & Air Conditioning, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated