Design Air

Revdex.com Case # [redacted] On August 15, 2014, we went to the customers and found a leak in the indoor coil and gave customer a quote for a new system On August 22, we installed a new gas furnace, 3- ton Coil with Straight AC, flushed lines and added drain pan The customer financed the job through [redacted] ***The business offers a year parts and labor for all customers [redacted] then offers years on parts and once the customer registers with the [redacted] site, they receive years on parts Design Air registered the unit for the 10-year warranty for the customer.On June 16, 2016, almost years later we received a call from the customer informing us that the AC was not cooling, we sent a technician out and they found a bad condenser motor, which was under warranty, however labor was hours at $per hour Our technician was tied up for hours trying to find a replacement motor, so we found an equivalent motor that met factory specs so Ms [redacted] could have AC that day Please note that the one-year warranty had expired and that is why we charged labor The customer did not want to pay for the labor, but did so on June 22, We received a call informing us that the upstairs was not as cool as usual I spoke with Ms [redacted] on the phone and explained that during the hotter weather the upstairs may be a little warmer At that time, I told her that I would be glad to come back out and check it but she informed me she was not going to pay.We have honored our warranty and stand behind our service [redacted] is not going to replace the unit for one service call, as all of the concerns have been addressed In the twelve years we have been in business we have never had a complaint.Please feel free to contact our office for any additional information you may require time.Sincerely,Greg B [redacted]

Revdex.com
Case #[redacted]On
August 15, 2014, we went to the customers and found a leak in the indoor coil
and gave customer a quote for a new system. 
On August 22, 2014 we installed a new gas furnace, 3- ton Coil with
Straight AC, flushed lines and added drain pan. 
The customer...

financed the job through [redacted]The
business offers a 1 year parts and labor for all customers.  [redacted] then offers 5 years on parts and once
the customer registers with the [redacted] site, they receive 10 years on parts.  Design Air registered the unit for the 10-year
warranty for the customer.On
June 16, 2016, almost 2 years later we received a call from the customer
informing us that the AC was not cooling, we sent a technician out and they
found a bad condenser motor, which was under warranty, however labor was 2
hours at $84.00 per hour.  Our technician
was tied up for 4 hours trying to find a replacement motor, so we found an
equivalent motor that met factory specs so Ms. [redacted] could have AC that
day.  Please note that the one-year
warranty had expired and that is why we charged labor.  The customer did not want to pay for the labor,
but did so on June 22, 2016.  We
received a call informing us that the upstairs was not as cool as usual.  I spoke with Ms. [redacted] on the phone and
explained that during the hotter weather the upstairs may be a little
warmer.  At that time, I told her that I
would be glad to come back out and check it but she informed me she was not
going to pay.We
have honored our warranty and stand behind our service.  [redacted] is not going to replace the unit for
one service call, as all of the concerns have been addressed.  In the twelve years we have been in business
we have never had a complaint.Please
feel free to contact our office for any additional information you may require.
time.Sincerely,Greg B[redacted]

I do not accept Design Air response. I believe the unit that I purchase from their business is defective.  The unit still does not work properly, last year my second and third floor cooled just fine. Design Air wants to charge me another fee to send their technican out for the second time which is less than 30 days. It's not fair to be charged over $3,000 for a brand new unit and less than two years the condenser had to be replaced, the technician should have resolved the issue when he came out the first time. Because of his lack of proper diagnosis of the issue I'm told I have to pay another fee. Design Air sold me a defective unit and they are not willing to take ownership. The manufacturer advise me that there should not be any parts sticking out of the unit. As I mentioned in my complaint in the beginning and that I should file a complaint. I will try my best to send a picture of the part sticking out. I am requesting that they return my money or replace this defective unit.

Revdex.com
Case #[redacted]On
August 15, 2014, we went to the customers and found a leak in the indoor coil
and gave customer a quote for a new system. 
On August 22, 2014 we installed a new gas furnace, 3- ton Coil with
Straight AC, flushed lines and added drain pan. 
The customer financed...

the job through [redacted]The
business offers a 1 year parts and labor for all customers.  [redacted] then offers 5 years on parts and once
the customer registers with the [redacted] site, they receive 10 years on parts.  Design Air registered the unit for the 10-year
warranty for the customer.On
June 16, 2016, almost 2 years later we received a call from the customer
informing us that the AC was not cooling, we sent a technician out and they
found a bad condenser motor, which was under warranty, however labor was 2
hours at $84.00 per hour.  Our technician
was tied up for 4 hours trying to find a replacement motor, so we found an
equivalent motor that met factory specs so Ms. [redacted] could have AC that
day.  Please note that the one-year
warranty had expired and that is why we charged labor.  The customer did not want to pay for the labor,
but did so on June 22, 2016.  We
received a call informing us that the upstairs was not as cool as usual.  I spoke with Ms. [redacted] on the phone and
explained that during the hotter weather the upstairs may be a little
warmer.  At that time, I told her that I
would be glad to come back out and check it but she informed me she was not
going to pay.We
have honored our warranty and stand behind our service.  [redacted] is not going to replace the unit for
one service call, as all of the concerns have been addressed.  In the twelve years we have been in business
we have never had a complaint.Please
feel free to contact our office for any additional information you may require.
time.Sincerely,Greg B[redacted]

Review: I PURCHASED A HVAC UNIT FROM DESIGN AIR ON 8/22/2014. THE UNIT STOP WORKING PROPERLY AROUND 6/13/16. DESIGN AIR SENT A TECHNICIAN TO MY HOME, ON 6/16/16.THE TECHNICIAN DETERMINED THAT THE CONDESOR WAS BAD, AND IT NEEDED TO BE REPLACED. MIND YOU THIS IS A FAIRLY NEW UNIT. AROUND THE 4TH OF JULY I NOTICED THAT MY UPSTAIRS WAS NOT COOLING PROPERLY, I CALLED DESIGN AIR ONCE AGAIN TO ADVISE THAT THERE IS STILL A ISSUE WITH THIS UNIT. THE OWNER STATED HE WOULD SEND THE TECHNICIAN BACK OUT BUT I WOULD L HAVE TO PAY FOR THE LABOR, EVEN THOUGH IT HAS BEEN LESS THAN 30 DAYS FROM THE MOST RECENT REPAIR. WHEN THE TECHINICIAN HAD REPLACED THE CONDENSOR HE LEFT SOME PART THAT STICKS OUT OF THE UNIT. WHICH I HAD INFORMED THE OWNER OF THE PART STICKING OUT,HE GAVE SOME REASON WHICH I AM STILL PUZZLED.I THEN CONTACTED THE MANUFACTURER, WHICH IS [redacted]. I SPOKE WITH THE MAIN HOMEOWNER OFFICE [redacted]. I EXPLAINED MY CONCERN, I WAS ADVISED THAT THERE SHOULD NOT BE ANY PARTS STICKING OUT OF THE UNIT AND THAT I SHOULD CONTACT THE Revdex.com WITH MY CONCERNS.Desired Settlement: replace my unit

Business

Response:

Revdex.com

Case #[redacted]On

August 15, 2014, we went to the customers and found a leak in the indoor coil

and gave customer a quote for a new system.

On August 22, 2014 we installed a new gas furnace, 3- ton Coil with

Straight AC, flushed lines and added drain pan.

The customer financed the job through [redacted]The

business offers a 1 year parts and labor for all customers. [redacted] then offers 5 years on parts and once

the customer registers with the [redacted] site, they receive 10 years on parts. Design Air registered the unit for the 10-year

warranty for the customer.On

June 16, 2016, almost 2 years later we received a call from the customer

informing us that the AC was not cooling, we sent a technician out and they

found a bad condenser motor, which was under warranty, however labor was 2

hours at $84.00 per hour. Our technician

was tied up for 4 hours trying to find a replacement motor, so we found an

equivalent motor that met factory specs so Ms. [redacted] could have AC that

day. Please note that the one-year

warranty had expired and that is why we charged labor. The customer did not want to pay for the labor,

but did so on June 22, 2016. We

received a call informing us that the upstairs was not as cool as usual. I spoke with Ms. [redacted] on the phone and

explained that during the hotter weather the upstairs may be a little

warmer. At that time, I told her that I

would be glad to come back out and check it but she informed me she was not

going to pay.We

have honored our warranty and stand behind our service. [redacted] is not going to replace the unit for

one service call, as all of the concerns have been addressed. In the twelve years we have been in business

we have never had a complaint.Please

feel free to contact our office for any additional information you may require.

time.Sincerely,Greg B[redacted]

Consumer

Response:

I do not accept Design Air response. I believe the unit that I purchase from their business is defective. The unit still does not work properly, last year my second and third floor cooled just fine. Design Air wants to charge me another fee to send their technican out for the second time which is less than 30 days. It's not fair to be charged over $3,000 for a brand new unit and less than two years the condenser had to be replaced, the technician should have resolved the issue when he came out the first time. Because of his lack of proper diagnosis of the issue I'm told I have to pay another fee. Design Air sold me a defective unit and they are not willing to take ownership. The manufacturer advise me that there should not be any parts sticking out of the unit. As I mentioned in my complaint in the beginning and that I should file a complaint. I will try my best to send a picture of the part sticking out. I am requesting that they return my money or replace this defective unit.