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Design Comfort Reviews (5)

• Jan 04, 2024

Problem not my fault!!
I ordered a 9pack of their"leak proof" underpants Dec. 18, 2023. I clicked on the button that said I did NOT want another 9pack at an even better price. Somehow this did not work and I was instructed that I had bought 2 packs even though the second pack was NOT my size. They are useless to me. I immediately sent them an email to cancel the extra part of the order. Since then we have been going back and forth numerous times. I put a stop on that 2nd order charge with my credit card company. A customer service person with Design Comfort named Monica said they could not change the order even though it did not ship until Dec. 25 and I did not receive it until Jan. 3rd... In the meantime, Monica emailed me that they did change the order but could not refund my money until I did a "charge back" with my CC company. When I received the package, guess what, it had both orders in it . That led me to an exchange with Monica as I was asking for a prepaid bag to return the 2nd order. She said they could not do that and I must do the charge back. I replied that I don't know what a charge back is. Could they explain it to me.? Also I will send the order back when they give me a refund. This was yesterday and I haven't heard from them except for a form email that they are "working" on it. Juliana Hastings

Can’t get my product
I purchase the underwear on Nov 14 2021.
Somehow they were delivered to the wrong address and the post office send them back in Dec 2021. I have repeatly ask for the product but was told Gary had to received then back first . Well it is Feb 2022 I still don’t have the product and they refuse to give me a refund. They say if I pay for shipping they will remain my Order. Why do so have to pay shipping when I did not mess up. I have repeatedly told them that address was wrong way before it was mailed out. They will not honor my refund. I feel like the company is very unscrupulous and they have rotten customer service. I want a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I'm deeply sorry Ms *** had a poor experience with our technician.Our service manager Eric did try unsuccessfully to reach out to her back on the 8th of August.Looking over her charges it looks like the technician charged $the first visit and and $the second visit.There must have been
a misunderstanding on the quote for the new control board The price we quoted included all parts and labor.Our technician did in fact re-wire the board to enable the customer to have cooling while waiting for the new circuit board to come in A side effect is the blower runs non-stop but if a another technician told her that would be costly in terms of energy he/she was very mistaken Most industry professionals recommend running the indoor blower motor 24/with the fan switch at the thermostat as it both increases the longevity of the motor and increases the comfort level.All that aside, we have a 100% money back satisfaction guarantee if Ms*** will contact me at (801) 277-I can discuss the refund arrangements with her.Best Regards, Jerry P***Design Comfort

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

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Address: 4000 S Highland Dr, Salt Lake City, Utah, United States, 84124-1617

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