Design Comfort Reviews (5)
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Design Comfort Rating
Address: 4000 S Highland Dr, Salt Lake City, Utah, United States, 84124-1617
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Address: 4000 S Highland Dr, Salt Lake City, Utah, United States, 84124-1617
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Web: |
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Add contact information for Design Comfort
Somehow they were delivered to the wrong address and the post office send them back in Dec 2021. I have repeatly ask for the product but was told Gary had to received then back first . Well it is Feb 2022 I still don’t have the product and they refuse to give me a refund. They say if I pay for shipping they will remain my Order. Why do so have to pay shipping when I did not mess up. I have repeatedly told them that address was wrong way before it was mailed out. They will not honor my refund. I feel like the company is very unscrupulous and they have rotten customer service. I want a refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I'm deeply sorry Ms *** had a poor experience with our technician.Our service manager Eric did try unsuccessfully to reach out to her back on the 8th of August.Looking over her charges it looks like the technician charged $the first visit and and $the second visit.There must have been
a misunderstanding on the quote for the new control board The price we quoted included all parts and labor.Our technician did in fact re-wire the board to enable the customer to have cooling while waiting for the new circuit board to come in A side effect is the blower runs non-stop but if a another technician told her that would be costly in terms of energy he/she was very mistaken Most industry professionals recommend running the indoor blower motor 24/with the fan switch at the thermostat as it both increases the longevity of the motor and increases the comfort level.All that aside, we have a 100% money back satisfaction guarantee if Ms*** will contact me at (801) 277-I can discuss the refund arrangements with her.Best Regards, Jerry P***Design Comfort
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***