Design-Crete

I am writing in response to Complaint ID [redacted] MSD contacted the customer and met on July with he and our contractor at the property It was agreed that the area will need to be addressed again with grading, seeding and straw by the contractor It was agreed that, due to growing seasons, the best ***e to do this will be in September [redacted] MSD Customer Relations Manager [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing to my attention the dissatisfaction with MSD regarding restoration of your yard. I first want to apologize for the delay in our restoration.With the spring 2015 rains, our restoration work fell behind by several months, and MSD management should have contacted you regarding...

our restoration schedule. From our discussion restoration is now complete with new seed and straw. You indicated your concern about settlement of the backfill. I ask that you monitor the backfill through this winter and if there is any settlement by March, contact MSD's Call Center at [redacted] and we will come back out to level up any depression and seed and straw again.
As I mentioned on the phone, I will be retiring September 30, 2015. My successor is [redacted], who begins serving as MSD Executive Director on September 14, 2015.[redacted], our Executive Assistant can assist with any follow-up on this matter. Her number is [redacted]
In closing, I apologize for the time it took to complete restoration of your yard. I will be following up with my management team to improve our processes and communications with customers regarding restoration.
Sincerely,[redacted]

Subject: Complaint ID [redacted] -- MSD Response I am writing in response to Complaint ID [redacted]. MSD contacted the customer and requested and received a copy of the plumbers bill.  MSD contacted the plumber to verify the work was done on the MSD easement.  With that, MSD has issued a...

reimbursement check to the customer in the amount of $2714.00 per the plumbers bill related to this work. [redacted] MSD Customer Relations Manager [redacted]

I am writing in response to Complaint ID [redacted].   MSD contacted the customer and met on July 16 with he and our contractor at the property.  It was agreed that the area will need to be addressed again with grading, seeding and straw by the contractor.  It was agreed that, due to...

growing seasons,  the best [redacted]e to do this will be in September.    [redacted] MSD Customer Relations Manager [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]