Design Furnishings, Inc.

I am rejecting this response because: I did file a response via telephone on 03/10/and they told me that I could file a complaint but that there really was nothing they could doThe items I purchased were not clearance at least I was not advised that they were clearance and I did not pay clearance price for themThey advertise "High Quality Current Designs at factory Prices." :Quality outdoor patio furniture for less" Is that clearance? I purchased to patio sets the *** *** *** *** *** ***.I have attached pictures of the furniture in its deteriorated stateTheir statements refers to the furniture as being durable and of qualityThe state that the furniture is in clearly misrepresents what their advertisement.I have more pictures that I was not able to upload

I am rejecting this response because: I sent photos the day of the deliveryI assume that this is not sufficient enough for Design FurnishingsI paid for a undamaged set and that is what I am expecting to receiveI am not spending another dollar with Design Furnishings unless there is a positive result in this negative experience with them!

I am rejecting this response because: they have not done everything they can nor did they send replacement pieces and damage was notated because it was manufacturing not deliveryI sent several emails with detailed pictures of all sides of boxes and of furniture have all emails as evidence and dates that were sent to the claims person at design furnishingsThe resolution to this was to send me the two chairs in replacement of the damaged onesI still have the box and chairs that they can have backI also sent a detailed email on the last item and sent with pictures of both boxes and furniture and they never responded to me at allI have done everything that has been asked of me and more and was even told I have sent the most detailed information of any person submitting a claimThese people do not want to send the two replacement pieces because they want to blame it on the delivery people it is clearly a manufacturing problem and that is how they recognized it when they asked me to send picturesI don't know how much clearer I can be I have given them everything they needed and they still will not follow up or send The ReplacementsIt's pretty simple send two replacement chairs and one ottoman and you can have all of the damaged furniture back

https://www.designfurnishings.com Please click on their website and their warranty is printed right on the main page 3-YEAR MANUFACTURER WARRANTY . 2-YEAR NO FADE WARRANTY

We apologize for any inconvenience. We sent a request for the carrier to pick it up but there was a delay in them getting it scheduled. It has since been picked up and returned to our warehouse and we have authorized the refund through ***. Sorry for the problem and we
hope to have the opportunity to serve you again in the future

The claim was denied because damage was not notatedWe decided to make an exception and provide him with a replacment piece and have have him pay the freight onlyHe did not want to do thatThey later sent an email to Claims saying that they would accept sets of covers (Terracotta and Grey)
along with clipsWe offered a resolution even though they did not note any damage at the time of deivery

Mr *** signed for his original side table in satisfactory condition however in a good faith effort to satisfy this customer we sent a replacement table which was shipped via *** ** 2/10/ Mr *** has received the replacement and has indicated that he is satisfied with the
resolution

The facts in this case are not stated correctly We tried our best to stop the shipment but because we strive to get our orders out quickly, it had already shippedWe offered to provide Mr *** with the signed BOL from the carrier to prove that it had already shipped We would not have
charged any fees had it not left our dock We had the shipment returned to us and we are only charging the fee to recoup the costs associated with this buyer changing his mindWe offered to waive all fees if he wanted to instead purchase from ***

I am rejecting this response because: The person that sold me the floor model said it included the glass It was their choice to sell me a new one rather than the display If they had asked me about it I might have agreed They had a verbal contract with me and I want what I originally signed up for If they want to continue to haggle over this, I want them to come pick up their full order of everything and give me a full refund

The customer received a brand new firepit for the lower floor model price The rocks or fire glass are not part of the fire pit and would not have been included with the floor model either In addition, she was given a cover with her firepit but was not charged for it if she would
like to return the fire glass in the original packaging, we will issue a full refund

We are sorry that this customer decided to cancel her orderHer original selection was very nice and we are confident she would have enjoyed her furniture Her transaction was canceled a few weeks ago and her money was refunded in full We called this customer to let her know, however
she was not available and her partner said she will give her the message Her partner also stated that she would close this case and any others she may have opened We were surprised to see it still open as this matter is resolved

I am rejecting this response because: I would gladly accept if all costs including shipping back and forth and repair, are not charged to meAs for the base, it can only be replaced as it is made of a brick material that has cracked in half

We apologize for any frustration caused with this purchase. When reviewing our records, it shows that you called and stated that you were missing one box. The freight carrier did not find the missing box on the first dock search so we put in an order for a replacement. Before the
replacement was shipped, the carrier found the missing coffee table and it is showing that it arrived at the delivery terminal on Saturday 7/1. It will be unloaded after the 4th of July holiday weekend and delivered out to you. Thank you for your patience and we hope to have the pleasure to serve you again in the future

We are glad to report that this buyers order has been delivered We are sorry that the experience was not at the level that we strive for We appreciate the feedback as it allows us to make improvements in our internal operation and give feedback to our outside contractors for positive
experiences in the future

This order was delivered nearly a year ago and we have done and offered everything we can for this customer. At this time after so much time has passed, there is nothing more we can do

The order has been shipped It can be tracked at www.lodeso.com Troy needs to enter the Order Trax number of *** as well as his delivery zip code The result will be the same as shown in the attachment enclosed We have returned all Troys calls and left him several times
this week to give him the updated information Perhaps he has a better contact phone number for us or an alternate way we should communicate with him? The delivery agent will be in touch with him as soon as it arrives and is ready for his home delivery

I am rejecting this response because: We did document the damage with photos Our photos even indicate it was damaged while still one the truckWe shouldn't have to pay for freight AGAIN due to the fact it was damaged initially because of freightThere was no place on the delivery slip to write damage.They're response isn't even offering a solution at this pointA solution isn't us spending more money for you to correct the problemYou know the company you hired is deficient in all aspects Please fix this problemIt will not go away

I am rejecting this response because Design Furnishings say they go to “great lengths to inform all customers on how to properly receive their order” NOT TRUETheir “great lengths” was never posted on the seller (Sears) site, which is how I purchased the day beds, nor was I EVER told this procedure from the telephone call when the delivery was set upI never received any email regarding their procedureAlso, please tell me where I signed, acknowledged or responded to, in writing on their delivery procedure? LIESLIESLIESIf you look at the track record from other reviews regarding Design Furnishings, my situation is textbook for their unprofessionalismBy the way, I am still waiting for a return call to rectify this situation from their so-called “manager in charge”, *** told me, I would receive a call back from *** within 24-hours; hours later…. How difficult is it to replace a brand new ottoman that is obviously damaged during manufacturing? I did not purchase this product at a garage sale but it certainly feels as if this was sold to me as a used productDesign Furnishings refuses to take ownership of their manufacturing mistakes as they are trying to blame me, their customer and the delivery serviceI also want to address that the wicker stain job on bottom of the actual day bed was covered up after the drying process with a visual toukitObviously a different stain/plaint colorAs you can read, mistakes DO happen in the Design Furnishings warehouseAt the time, I was looking the other way on THAT manufacturing defect from their staining touch-up, as I understand mistakes happen, but the obvious wicker breakage will not be over-lookedTo Design Furnishings: Take responsibilityDo your jobAct professionalDo not lieDo not steal customers’ money by selling us damaged products under the intent they are new productsWhat Design Furnishings is doing is illegalIf you look at the attached pictures, you will clearly see the toupaint on the wicker is beginning to fade due to sun exposure; daybed has only been in sun for approximately weeksNow, Design Furnishings says their products are “fade resistant”…need I address this manufacturing defect as well?? Should I have known from looking at the scratched delivery boxes that the items inside would have obvious pain/stain issues? How will Design Furnishings spin this defect into a lie? Tell me it is my fault for accepting a damaged box when I should have used my X-ray vision to note the contents inside was damaged from their warehouse manufacturing team, on the receipt?

We are very sorry about the issued around your order. The freight carrier has had delivery issues so we have requested that this be brought back to our warehouse and we have issued you a full refund. Again, we apologize for any inconvenience and we welcome the opportunity to serve you
again in the future

We apologize that you didn't have a pleasant experience. In looking back at our records, we see that your order was placed at the beginning of the 4th of July weekend. We spoke to you on the next business day to confirm your order and go over shipping details. On the 3rd business
day, your order was shipped. We do not "advertise" and according to our records your order was fulfilled as promised. We hope you are enjoying your furniture and thank you for the opportunity to serve you