Design Furnishings

Thank you for letting us know about this issue Your feedback will enable us to coach our staff and give training where needed so that we can provide all customers a great experience in the future Your charges have been refunded in full and we have passed your comments along to our transportation company so that they may use it to improve their service as well While we send out thousands of shipments each year, the majority arrive without incidence, however there is that occasional shipment that has an issue We apologize for any inconvenience this has caused you and we hope to have the opportunity to serve you in the future

We are very sorry to hear about your experience Unfortunately, after years we have no recourse with the manufacturer, however as a gesture of good will, we will offer you a 15% discount off the regular price on a replacement set We hope that you will give us the opportunity to add you to the long list of our very satisfied customers and again, we apologize for any issue you have experienced in the past

I am rejecting this response because:I did their claim form on line on the same day that the delivery occurred and the pictures were uploaded instantlySO I DID PROVIDE THE DOCUMENTATION REQUIRED FOR A CLIAMI have no idea why they would say that they do not have the photos, another statement on their part! I spoke to [redacted] several days after the claim was filed and she asked for the photos againI called her back twice with no return call to state that I had no more photos except the seventeen that I submitted to them.There was only one box damaged; the bottom and the backThe damaged that occurred to the chaise was because of the bottom of the box and of course I could not see the damaged until I opened the box and took out the chaise!If Design Furnishings were a reputable company then they would have accepted the photos I attached to the claim form and offered some type of solution to my problem but they have offered nothing!

I am rejecting this response because: That is a ridiculous response and I have seen so many complaints regarding this company for very similar problems and very similar excusesThey tend to not follow through on any warrantyThe fact that a customer paid over $for and umbrella less than months ago and it is now broken is unacceptableAn "act of God?" A slight drizzle on something that is less than months old and created to be OUTDOOR furniture should be able to handle a slight drizzle and the smallest gust of wind

I am very sorry you were not happy with your purchase Your refund has been processed and this case is closed in our system The contracts that we have with our carriers are to ship from our warehouse to the consumerWe do not have contracts to pick up from consumers and to return back to usUnfortunately once the carrier delivers an order, they will not return back to pick it upOur return policy is clearly stated on the website along with photos and the description of the furniture We apologize for any misunderstanding and we are happy that we were able to process your refund and complete this transaction Thank you, [redacted] Design Furnishings

We are very sorry that this customers shipment was mishandled/damaged by the carrier It was origingally shipped on 5/and delivered on 6/ The delivery carrier was slower than in delivering so we offered compensation of $and expedited shipping of the replacements to try to make the situation better This customer is asking for a larger credit that we can not grant We have offered the best compensation that we can as well as ensuring that she gets a full set that is free of damages

I ordered a $2600 outdoor furniture set 5/23/19. I did not receive a confirmation email until I called the following day to inquire about the confirmation’s whereabouts. I did receive the email as requested, after my call. My paypal account was charged immediately, even though I was told shipment would occur after the Memorial Day holiday. In the confirmation email, Design Furnishings indicated that I would receive an immediate notification when the furniture was shipped. I received no notification. On 5/31/19, I called the contact number from the confirmation email, I was told that the person who answered my call did not have access to shipping information and that a personal shopper would contact me. I waited several hours and received no call. I then proceeded to call the number listed on the Design Furnishings website. The personal shopper supposedly looked at my order and stated that it had shipped, “a while” ago. He then stated the tracking number he tried was invalid and that he would have the shipping department contact me with the tracking number. I received no contact from Design Furnishings shipping department. Several hours after that phone contact, I sent an email to customer service, to which I received no response. I called the customer service line 6/1/19, a Saturday, because the Design Furnishings website indicates customer service is available 24/7. The representative took my order #, phone number and email address (for the 4th time) and informed that there is no one to address my concerns on the weekend, and I would be contacted “as soon as possible.” I am extremely concerned that I have been scammed. If I do not hear from Design Furnishings by 6/3/19, I will proceed with filing a complaint and request a refund via PayPal. This is absolutely the worst customer service experience I have had in my entire life.

After canceling the order of a patio set it took several weeks to get the partial return payment. It was $387 short of what I paid. I live 50 miles away from where they ship it, they claim the shipping cost was $250 and the rest was for a restocking fee. They are making no attempt to rectify the complaint and I now have to seek legal measures. This company is not a good company to do business with.

I purchased an outdoor patio set from this business less than 2 years ago. It came with an extra set of cushion covers. When I attempted to change them, the outer casing s of the cushions disintegrated and the stuffing crumbled. I called the company who told me they had received similar complaints and had a new vendor for their cushion casings. They agreed to send me out a new set. After several weeks I received them and tried to change the cushion covers again. The stuffing in them would not stay together and crumbled. I tried to put it back in the new casings and they are a lumpy mess. I called the company and reported the issue and asked for new cushions. They refused and said that their cushions were never under warranty. I asked them to stand behind their products. Agin they refused. I have called and asked to speak to the owner and left messages for her to call me back but have not herd from her. The customer service person, *** said that she didn't know the owner's last name which I said was unbelievable. *** said I needed to purchase new cushions and the best she could offer was 10% off.

I want this company to replace the cushions on my set for no charge since they are unusable.

I ordered a patio set from this company including an extra set of seat covered and one of my sofas were delivered damaged. My husband *** called the same day asks they were unwilling to rectify the situation. I did a survey letting them know im unhappy with the service and they still haven't contacted either of us, or offered a solution

We ordered $2652.00 of patio furniture from Design Furnishings (vendor) in late June 2017. When it arrived by truck on July 5, the boxes were heavily damaged (photos taken and provided as proof to vendor and ***/***). The company policy states you have to note the damaged boxes on the shipping slip (done and photo proof) as well as accept all boxes even if they are damaged (refusing shipping, per their policy encounters a restocking fee unless damage is proven). The only way to prove damage is to begin opening the boxes, the furniture was damaged/broken and 22 photos taken and provided to the vendor on 7/7/2017. The vendor stated they would replace the broken furniture; but they now wanted more photos to prove the damages. Upset about the process and disappointed in the quality of the furniture (even boxes that showed little or no damage had broken furniture in them) - we requested a refund and return of the broken furniture. ***, Claims rep for the vendor, stated that we would have to pay for return shipping in order to get our money refunded. We objected to paying for return shipping for furniture that was damaged before we even got it. She stated that *** her manager would be the one to talk to about waiving the shipping charges. We left *** several messages, she never called us back. I submitted a dispute through ***, they finally got *** to answer a call on 7/26/2017 - *** said we needed to remove all furniture from the boxes, take pictures up close, mid range and far away of each piece - we submitted 56 photos to *** on 7/26/2017. No one from the vendor ever replied to me.

On 8/16/2017, vendor submitted a letter to *** lying about 3 items: 1) that I accepted the items in good condition - false, their own copy of the shipping slip has my signature and note about the damaged boxes, 2) that they contacted me asking for the "photos of the cartons and damage" and I did not respond - false, I had already sent them 21 photos, and additional 56 photos, 3) that I was not returning calls - false, they stopped responding in July and did not return repeated calls I placed to them and through their answering service.

On 10/12/2017, I spoke with Margaret, explaining that this was a horrible customer experience, that I just wanted a full refund and to not have to pay for return shipping since I was sent damaged furniture in the first place. She did offer for me to have the furniture replaced completely with new furniture, and also get a significant amount of money reduced from my order. I appreciated this offer, but still wanted to return it completely for a full refund. She agreed to this and told me I would be getting communication from the shipping company to pick up the furniture.

On 10/16/2017, *** emailed me to say that "In my scheduling your pickup, it was brought to my attention that the legs on the pieces you have are replaceable. I want to see if you’d like to receive replacement parts for the furniture along with a discount to keep the furniture." I have no desire to repair broken furniture and spoke with *** the next day.

On 10/17/2017, *** called me to say they would no longer honor the agreement for a full refund and pickup of the broken furniture; and that they would be sending parts for me to repair the furniture with. This is unacceptable. *** then said that if we were going to return the furniture we would now pay for shipping charges and a restocking fee of 15%. I was very disappointed that they had gone back on their word and were now attempting to make me pay an even greater penalty. *** informed me on 11/16/2017 that this would be $1079.68.

These boxes have been sitting on my property for over 5 months, the vendor is unethical, and I've come to find out they have hundreds of complaints from consumers, some with very similar experience. *** and somehow they got over 150 other bad reviews hidden on ***

I have photos and documents to support all of this.

I purchased a patio furniture piece from *** that brought me to this web site. the piece was advertised at around 2500.00 retail and on sale for 1200.00. when I received the piece at home and unpacked it was clear that this was not a quality item and it must be a mistake. I called the store to inquire about return minutes after the truck left my house. they said it would be my responsibility to re-package and send back at my cost. They offered the number to their shipping company, ***, so I called them. *** told me that I needed the bill of laden so I could get design furnishing contract shipping price or the cost to ship would be crazy, I asked her what the price would be without that which was 1100.00 with their contract price it would be 279.00. I called *** back at design furnishings to ask for their contract pricing to which she said they would not do. I offered my credit card and even offered for them to charge me a fee to which they refused. it seems to me to be a scam. I asked *** if they ever sell the piece at the retail price and she responded no. I asked her if she would buy the price for her house because of the poor quality to which she said no.

I assume this is a scam and have also contacted sears to log a formal complaint. The piece is of horrible quality and they know it. Additioanlly there web reviews indicate this very thing, I should have checked before buying.

Paid almost $2,500 for a dining table set and my table is sagging terribly. Clearly a manufacturer defect. It has a glass top and I ordered a cover for the table when I bought it so clearly it happened on it's own vs anything I could've done. I sent pictures and they said they'd never seen anything like it yet they won't do anything about it. The cover was also $198 and that is already baked out and tearing in 4 months. I also ordered over $500 worth of covers for my furniture. The rep told me to buy clips for it to fasten all of it together. What he didn't tell me was that the $500+ worth of covers on my order would no longer fit on the furniture if I used the clips. Clearly I intended to use the clips so he should've warned me that the covers would essentially be worthless if I wasn't willing to un-clip everything everytime I wanted to use it. Who would ever do that? Now I have over $500 worth of covers in the original packaging that I can't even use and they won't take them back. Terrible customer service. I ordered $6k worth of stuff from them. I'm not asking for a discount. Just for what I ordered to be made right.

I normally do not write reviews, but after receiving my furniture I wanted to write a positive review for this company. I ordered $3,000 worth of patio furniture from Design Furnishings after I saw the beautiful and comfortable set my friend had ordered from there 4 years ago. However, I didn't just order based on her experience I did my research and admit I was a little fearful based on the customer reviews and delivery nightmares!
I am happy to say I received excellent customer care the two times I called the company and less than 3 weeks after ordering, my furniture was delivered by a small delivery truck by two very nice gentlemen. I carefully inspected all 13 boxes and made notes about a couple of dents. All my furniture was packaged with foam and wrapped in bubble wrap! All of it was in perfect condition and we love our furniture! Thank you Design Furnishings! We are looking forward to adding to our collection next summer!