Design Jewelers Ltd

Keeping policy information secure and private is one of our top prioritiesIn compliance with state and federal privacy laws, we are required to restrict access to policy information to the owner of the policyWe are allowed to disclose information only as authorized in writing by the policy owner, or as otherwise permitted by lawBecause we have not received written authorization from the policy owner to disclose information to you, we cannot provide you any information on the policyThus, your request for information will be addressed directly with the policy ownerIf you have any questions, please call the Client Service Center at the number above, Monday through Friday from 8:AM to 5:PM Central TimeSincerely, Client Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

This letter is in response to your correspondence dated and received in our office August 30, Thank you for allowing us the opportunity to address this matter.We have communicated directly with Ms***, addressing her concernsMs*** has been advised that the policy is no longer
being administered by Conseco Life Insurance Company, and that all inquiries for this policy should be made to *** *** Inc., at *** ***.We want to assure you our continued commitment to provide the best possible customer serviceIf you have any questions, or if we may provide any further assistance, you may contact our customer service department at 800-541-2254.Sincerely, Michael C***Consumer Reltions

I am writing in response to the above referenced fileI am happy to be of assistance in your investigation. it is unfortunate that Ms*** encountered an instance that is uncommon for our customer service effortOur customers are the core of our business and I appreciate you
bringing this matter to my attention on behalf of your father *** ***.I have reviewed Ms***'s concerns regarding the policy conversion provisions and applicable premium rateThere seems to be a misunderstanding of the specified premium required to implement the provisions that the contract providesPlease allow me to clarify.The contract that Mr*** applied for was a year Renewable Term Life Insurance (FT2847808B) to age with coverage beginning on April 7, According to the contractual agreement "The coverage will end on the Expiry Date on the Policy Schedule..."Our records indicate that our customer service department was contacted on December 31, and January 27, regarding the conversion rate for the simplified whole life policyIt was mentioned that the premium amounts that were provided ($and $158.40) were inconsistent with the correspondence dated January 16, which provided a monthly premium of $Please accept my apologies on behalf of the company for any confusion experienced during the course of the explanation.I have confirmed with our conversion department the Mr***'s conversion application was received on February 9, and successfully processed with a monthly premium rate of $Given your interest in a quarterly premium, our company provides a premium discount in the amount of $($190.80-$=$185.40) Therefore, the quarterly premium for the new whole life policy is $185.40.Please be advised that I have personally addressed this matter with both representatives and their direct supervisorsThis matter has been duly noted in their files and corrective training has been administeredOur customers are the core of our business and I appreciate you bringing this matter to my attentionOur representatives are trained to understand the needs of our customers, help to resolve their concerns and provide accurate policy information.To date the Simplified Whole Life Insurance policy (AL20453839) became effective February 7, and is currently paid until May 7, Additionally, there is a credit in the amount of $on the accountIf you desire to have this premium refunded or applied toward the next premium please contact me and I will process it accordingly.Once again, we apologize for any inconvenience this matter may have causedHopefully, this resolution and information is found to be satisfactoryIf I may be of further assistance, please free free to contact me directly at 215-928-6760.Sherie S*Team Leadss***@colpenn.com

July 23, 2015  Revdex.com of Central Indiana151 N. Delaware St. #2020Indianapolis, IN 46204-2599    RE:  Conseco Life Insurance Company        Complainant: [redacted]         Case Number:...

[redacted]  Dear Revdex.com of Central Indiana: This letter is in response to your correspondence dated and received in our office July 17, 2015.  Thank you for allowing us the opportunity to address this matter. In your correspondence you requested information regarding the above referenced complainant.  In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other persons, except as authorized in writing or otherwise permitted by law. Therefore, we require an authorization to release this information to you.  We have communicated directly with Ms. [redacted] on July 23, 2015 addressing her concerns.  We want to assure you our continued commitment to provide the best possible customer service.  If you have any questions, or if we may provide any further assistance, you may contact our customer service department at 800-525-7662.   Sincerely,                                Tanya [redacted]Consumer Relations

This letter is in response to your May 3, 2016 correspondence regarding the above referenced case number. This matter has been referred to my attention for review and response. We appreciate the opportunity to respond.Keeping policy information secure and private is one of our top priorities. In...

compliance with state and federal privacy laws, we are required to restrict access to policy information to the owner of the policy. We area allowed to disclose information only as authorized in writing by the policy owner, or as otherwise permitted by law. Because we have not received written authorization from the policy owner to disclose information to you, we cannot provide you any information on the policy. Thus, your request for information will be addressed directly with the policy owner.Should you have any further questions or need additional information, please contact me directly as (254) 750-2405. My email address is RY[redacted]@texaslife.com.Sincerely,Robbin Y[redacted], PCS, FLML, AJRC, ARA/csSenior Associate/Customer Service Specialist

We are writing to confirm your recent letter in which you expressed a grievance regarding the above referenced policy. We are currently reviewing this matter and gathering appropriate information. As soon as this process is complete, we will correspond with you again. Thank you for bringing your...

concerns to our attention.If you have any questions, please call Client Service Center at the number above, Monday through Friday from 8:00 AM to 5:00 PM Central Time.Sincerely, Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Keeping policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to policy information to the owner of the policy. We are allowed to disclose information only as authorized in writing by the policy...

owner, or as otherwise permitted by law. Because we have not received written authorization from the policy owner to disclose information to you, we cannot provide you any information on the policy. Thus, your request for information will be addressed directly with the policy owner. If you have any questions, please call the Client Service Center at the number above, Monday through Friday from 8:00 AM to 5:00 PM Central Time. Sincerely, Client Services

This letter is in response to your November 24, 2015 correspondence regarding the above referenced policy owner, which has been referred to our attention for review and response.Keeping policy information secure and private is one of our top priorities. In compliance with state and federal privacy...

laws, we are required to restrict access to policy information to the owner of the policy. We are allowed to disclose information only as authorized in writing by the policy owner, or as otherwise permitted by ;law. Because we have not received written authorization from the policy owner to disclose information to you, we cannot provide you with any information on the policy.However, it is important to note that on October 15, 2015, we responded to an inquiry from the State of New Mexico Office of superintendent of Insurance regarding the policy owner's concerns. Our response was provided to the State of New Mexico and to the policy owner. As such, we believe this matter has been resolved.If you have any questions, please call the Client Service Center at the number above, Monday thru Friday from 8:00 AM to 5:00 PM Central Time.Sincerely, Client Services