Design Line Graphics, Inc.

Placed an order with 4CP / DGI Graphics on Wednesday, November 26 (the day before Thanksgiving. It took the entire day to process my payment due to the fact the merchant batch that they are associated with had had fraudulent charges, so my bank wasn't releasing the payment. That issue was settled before the end of the business day and graphics were approved by Friday, Nov 28th morning. The order was suppose to take 10 business days to process and I was getting overnight shipping to have these for the holidays. I called once during the production to confirm the shipping details and the left it to 4CP / DGI Graphics to do their part.

On Friday, December 12th I had still heard no word from them, so I called to see when I could expect the order to ship. A sales rep recorded my information and said she would get back to me Monday, since their production facility was closed until Monday, on Friday morning.

She did call me early Monday, December 15th, for CA company and my business being in EST. She said there was a detail with the job that was holding up production. No one from their company tried to contact by phone or email the 11 business days prior to this even though this job is valued at $2000. I told her I just need the cards. This was an issue with information on a magnetic strip and I did not need it, I just needed the cards. It is now Thursday night, December 18th. The cards I had ordered 22 days ago just left SHENZHEN - CHINA, PEOPLES REPUBLIC yesterday, and HONG KONG a few hours ago. I was complete unaware that I was paying for an oversea product. The girl associate is the only one at the company this week, December 15-18th. The voicemail for their company is full as well. I guess I just expect a little better quality service when spending over $2000 on a single job. I personally would not and do not treat my customers this way.

I have been using Design Line for the last few years for business cards and their product is always what I am looking for. It is high quality and they offer services many do not which makes our cards stand out. Just finished a new card project and used their design services and could not be happier with the customer service.

This company is horrible. I ordered some plastic business cards and it took them almost 2 weeks to even put them into production. Then when I finally received the order the colors on the card were so much darker than the actually proof they sent me to approve. Is this company is very cheap in price and very, very cheap in quality. There customer service is on the bottom of the barrel. They did not try at all to rectify the problem. They wanted more money to fix the problem that exist with there poor quality printing. PLEASE BE AWARE STAY AWAY ITS NOT WORTH IT!!!!!!!!!!!!!!!!!!!!