Design Line Kitchens

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: To Whom It May Concern: The Chief Operator of Design Line Kitchen has worked with me to resolve the issue we had encountered I would like to withdraw the original complaint Let me also reiterate that the problem was NEVER with the workmanship of the cabinets The cabinets are beautiful The problem was with a miscalculation of measurement near an existing wall which didn't allow the right door of the refrigerator to open sufficiently to allow removal of shelvingThe CO has agreed the widen the doorway to help alleviate the problem I would highly recommend Design Line Kitchens for their expertise in cabinet building Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the information stated is not completely accurate When I saw the specs on the [redacted] , the width was stated to be 31+ inches I spoke with the sales person from the appliance store and said I had gone on line looking for inch refrigeratiors I asked about [redacted] I also contacted the owner of DLK and asked for his opinion He said, "Go with the [redacted] I like it better." He very well knew what we had decided He should have done his homework so we would not be in the situation we are right nowThe refrigerator, because of complications on the part of [redacted] only arrived on July 30th, well after the final payment to Design Line was madeI have made another suggestion about moving the doorway several inches The owner is saying this won't work If it doesn't, I will accept the outcome Regards, [redacted] ***

Customer picked a refrigerator that would fit in the space provided but is unwilling to purchase the articular fridge that I specked out that would allow access tot eh drawers with the door open at 90%.They want me to pay for the upgraded refrigeratorCustomer also insisted in putting the
refrigerator to the right side of the sink to spite my advise that they should put it in another locating where it would be accessible better on the other side of the room where the adjacent wall is much shorter.I never make these mistakes and this client is trying to get something for nothing.I would have gladly have helped her if she was not so nasty and pointing fingers to blame.why is it that I am paid in full and this is only coming up now that the job is done I ask?They were told what fridge to get that would be fully accessible at 90% door opening and were too cheap to get that model which costs $more

Complaint: ***
I am rejecting this response because: As previously emailed to the owner of Design Line Kitchens I am very pleased with the cabinetryThe workers did an outstanding job. This by no means is a reflection on the caliber of work on the cabinetsThe cabinets as I have said are beautifulMy complaint is with a problem with the french door refrigerator not being able to open sufficiently on the right side. The professionals needed to make adjustments to the plans when they knew the new choice of refrigerator. They had the specs and should have realized there would be a problemI trusted their expertiseI am rejecting the suggestion to get a different refrigerator. I have offered another suggestion and have emailed pictures with a solution that I feel will workIf it doesn't then it becomes my problem.Sincerely,*** ***
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: the information stated is not completely accurate.  When I saw the specs on the [redacted], the width was stated to be 31+ inches.  I spoke with the sales person from the appliance store and said I had gone on line looking for 33 inch refrigeratiors.  I asked about [redacted]. I also contacted the owner of DLK and asked for his opinion.  He said, "Go with the [redacted]. I like it better." He very well knew what we had decided.  He should have done his homework so we would not be in the situation we are right now. The refrigerator, because of complications on the part of [redacted] only arrived on July 30th, well after the final payment to Design Line was made. I have made another suggestion about moving the doorway several inches.  The owner is saying this won't work.  If it doesn't, I will accept the outcome.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
To Whom It May Concern:  The Chief Operator of Design Line Kitchen has worked with me to resolve the issue we had encountered.  I would like to withdraw the original complaint.  Let me also reiterate that the problem was NEVER  with the workmanship of the cabinets.  The cabinets are beautiful.  The problem was with a miscalculation of measurement near an existing wall which didn't allow the right door of the refrigerator to open sufficiently to allow removal of shelving. The CO has agreed the widen the doorway to help alleviate the problem.  I would highly recommend Design Line Kitchens for their expertise in cabinet building.  Sincerely,   [redacted]

Review: Design Line Kitchens APPROVED a refrigerator and assured me that it would function fine because of the 3 inch filler added to the right side between the refrigerator and the wall. Unfortunately, the right french door DOES NOT open enough for me to remove the shelves in order to adjust them, nor can I remove the bin on that side because the door hits into the existing wall. Let me reiterate, I was assured this would NOT be an issue. After phone calls and emails to both the designer and the owner, I was told to purchase a different refrigerator. That is not a viable option. I am not spending another cent for a problem that the PROFESSIONALS should have anticipated. They're the ones who designed and measured the kitchen.I suggested an option which is stated below. Instead, the onus was placed on me to resolve the problem. Steve is not taking any responsibility for this fiasco.Desired Settlement: Widen the doorway several inches to allow the refrigerator door to open, move the light switch over, and add an additional floor tile where the doorway has been moved.

Business

Response:

Customer picked a refrigerator that would fit in the space provided but is unwilling to purchase the articular fridge that I specked out that would allow access tot eh drawers with the door open at 90%.They want me to pay for the upgraded refrigerator. Customer also insisted in putting the refrigerator to the right side of the sink to spite my advise that they should put it in another locating where it would be accessible better on the other side of the room where the adjacent wall is much shorter.I never make these mistakes and this client is trying to get something for nothing.I would have gladly have helped her if she was not so nasty and pointing fingers to blame.why is it that I am paid in full and this is only coming up now that the job is done I ask?They were told what fridge to get that would be fully accessible at 90% door opening and were too cheap to get that model which costs $1300 more.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the information stated is not completely accurate. When I saw the specs on the [redacted], the width was stated to be 31+ inches. I spoke with the sales person from the appliance store and said I had gone on line looking for 33 inch refrigeratiors. I asked about [redacted]. I also contacted the owner of DLK and asked for his opinion. He said, "Go with the [redacted]. I like it better." He very well knew what we had decided. He should have done his homework so we would not be in the situation we are right now. The refrigerator, because of complications on the part of [redacted] only arrived on July 30th, well after the final payment to Design Line was made. I have made another suggestion about moving the doorway several inches. The owner is saying this won't work. If it doesn't, I will accept the outcome.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: As previously emailed to the owner of Design Line Kitchens I am very pleased with the cabinetry. The workers did an outstanding job. This by no means is a reflection on the caliber of work on the cabinets. The cabinets as I have said are beautiful. My complaint is with a problem with the french door refrigerator not being able to open sufficiently on the right side. The professionals needed to make adjustments to the plans when they knew the new choice of refrigerator. They had the specs and should have realized there would be a problem. I trusted their expertise. I am rejecting the suggestion to get a different refrigerator. I have offered another suggestion and have emailed pictures with a solution that I feel will work. If it doesn't then it becomes my problem.