Design Studio International

FOR SETTLEMENT PURPOSES ONLY CONFIDENTIAL OFFER Dear [redacted] ,We understand that you wish to cancel our Agreement of August 16, and are requesting a refund of $We cannot grant you this request as it is without foundation.The issues that occurred on the jobsite at your house were an accident and have been fixed and were covered by insuranceWe are willing to cancel the existing Agreement and settle this matter for $16,865.00.We arrived at this number by totaling the outstanding balance due of $17,735.00, which includes work completed and unpaid along damages incurred by Design Studio int'l, LLC (DSI, LLC) and Crediting back materials paid for by you to DSI, LLC but not yet delivered, as detailed below.Please find below detailed description of all work already performed by DSI, LLC as requested by you, by necessity (hidden contingencies), as a bonus (free of charge) during the remodeling of your Master bath and Powder room/main level and not included in the Agreement of August 16, or any other documentAlso included are the credits issued to you by DSI, LLC.The total outstanding balance due to DSI, LLC is $16,and we are writing this letter to demand payment of this amount in a cashier's check by next Tuesday, February 23, at 5:PM.Summary of $16,Balance due:Work Completed and unpaid: $(Section A.1-below) Damages Suffered by DSI, LLC: $10,(Section B1-below) Credits provided by DSI, LLC: ($870.00) (Section C1-below)SECTION A — Work Completed and UnpaidRemoved all existing closet poles, shelves and supporting brackets and hook in GuestBedroom's wacloset and hauled all debris to specially designated location.Repaired drywall as needed: taped and spackled all disturbed areas coats of drywall compound, sanded smooth ready to prime and paint.Repaired damage (hole) to back of closet door as needed prior to painting.Supplied and applied one coat primer and coats of flat latex paint to all repaired drywall areasAlso applied | coat of same latex paint on all walls and ceiling of closet.Applied coat of semi-gloss latex paint on closet door, door trim and plumbing access panel and ail baseboard inside the closet.Cost (labor and materials) $Installed TCS horizontal metal supports (supplied by [redacted] ) on all closet walls.Existing holes on the horizontal tracks didn't coincide with the stud locations in the wallsAdditional holes had to be drilled to coincide with the studs to ensure the optimum weight capacity of the TCS system.Cost (labor only) $New Master bedroom crystal ceiling fixture $798Supplied and installed new wire as needed to new fixture location and new dimmer switch locationAssembled, connected and installed new ceiling fixtureSupplied and installed new dimmer switch adjacent to existing one next to bedroom door and the new ceiling fixture was Connected to it.Cost (labor and materials.} $Additional work performed by necessity by Design Studio Int’l LLC following demolition inMaster bathroom:The existing back framed wall depth was %" onlyThe 2Xfurring strips from that wall Were removed to allow new 2XWall to be framed.Supplied new 2Xstuds and framed new back wall to allow existing duct to be extended in this wall and floor to ceiling niche of sufficient depth to be included.Cut and removed existing toilet drain line between the old and new location of the toilet (not included in the Demolition for this bath as described in Agreement of 8/16/2015).Cut and removed large sections of existing 3"D PVC vent pipes found after the demolition to intrude in the space for the new toilet location and extending into the attic space at an angle.Supplied and installed new 8' long sections of 3"D PVC vent pipes, repositioning them as needed to be contained within a new 2Xwall behind the new toilet location.Extended new 3"D PVC vent pipes as needed in the attic space above the ceiling and connected them with the existing 3"D vent pipe in the attic.Supplied new 2Xstuds and framed new floor to ceiling wall behind the new toilet location as needed.Prior to framing new shower ledge, cut and removed one piece of existing 3/4" plywood subfloor with damaged from water leak area.Supplied, cut as needed and installed new piece of 3/4” plywood subfloor to replace the removed pieceAdditional support for this piece was necessary and was installed between the floor joists as neededGlued and screwed new subfloor piece to floor joists.Supplied, cut as needed and installed 3/4” plywood to patch existing large holes in of the floor joists (TJI 2X14).Cost (labor and materials) $3,Added rollout on bottom of each sink section (total of 2) in Master bath vanity at $1.96Each as requested and approved by [redacted] in Agreement of August 16, 2015.Cost (materials only) $Supplied and installed new wire as needed to new eyeball fixture location above painting niche and to existing location of new dimmer switch (fished through ceiling drywall, which was repaired as needed later)Supplied, assembled, connected and installed new 4" aperture recessed eyeball ceiling fixture and connected it to dimmer switch.Cost (labor and materials) $Supplied paint to match existing wall color in Powder room/main level and applied coats of this paint on ceiling and new cove crown molding and I coat on all walls and back of Powder room door.Cost (labor and materials) $Supplied new hook and hung a Mersad Berber painting in Powder room/main level niche above toilet at approved by [redacted] heightCost (labor and materials) $Reinstalled existing curtain rod at new height approved by [redacted] Cost (labor only) $Supplied additional 18" Grohe towel bar, finish: ChromeCost (materials only) $Designer's time to draw new set of additional drawings as required for permits and to obtain the permits for the remodeling of the Master bath (total of hours)Cost ($95/hour) $570Total SECTION A – Work Completed and Unpaid: $7,S?C??O? B - DAMAGES SUFFERED BY DSI, LLCAs per Agreement signed by [redacted] on 8/16/2015:All drawings produced by DSI, LLC for this project are copyrighted and protected by the Act of Congress for Copyright Protection of Architectural WorksAny unauthorized use of these drawings by any party is a violation of this act and is strictly prohibited herebyAll said drawings are and remain the property of DSI, LLC and become a part of this agreement when it's signed by both parties.The unauthorized use of DSI, LLC's drawings by [redacted] and the company she hires to complete the project constitutes damages of $2,to DSI, LLC that [redacted] must reimburse to DSI, LLC,Cost of Damages: $2,000Loss of Income [redacted] informed us in an email on 1/6/that she didn't want DS, LLC to continue with their work until the restoration company was finished with theirs.On 1/20/ [redacted] informed us in an email letter that she had decided to cancel the 2nd phase of the project and demanded that we give her a refund of $8,(in the form of a cashier's check) and return all components and materials still in our possession, that DSI, LLC can pick up all of the hand and power tools stored in her garage on the evening of 1/21/or in the morning of 1/22/(please refer to this letter).After our attorney [redacted] spoke with [redacted] and her attorney [redacted] on 1/21/16, it was arranged that we can pick up the tools, etcand return her components and materials on 1/22/in the morning between am and 9:amThis is exactly what transpired between 8:and 9:am on 1/22/2016.For a total of (twelve) working days [redacted] denied DSI, LLC and our subs access to our tools stored in her garageThese tools and machines are our means to earn income and for working days [redacted] prevented us from working on any project and earning incomeLoss of income for these working days to DSI, LLC and our subs is estimated at $480/per day minimum, bringing the total amount to $5,760.Cost of damages: $5,760Loss of income — cancellation of AgreementBefore [redacted] cancelled the agreement on 1/20/we projected to receive $2,in income after all expenses were paid and the project was completedNow we'll never receive this expected income.Cost of damages $2,700TOTAL SECTION B – DAMAGES SUFFERED BY DSi, LLC $10, SECTION C – No Charge Work and Credits From DSI, LLCRelocated the remote blower of the new venting system in the Master bath from its originallocation in the attic ~ 25' away to eliminate the noise it was making.Supplied and installed ~ of duct and connected it to the relocated blowerTaped all joints as needed with duct tapeThe noise was reduced to [redacted] 's satisfactionCost (labor and materials): $(N/C)Cut as needed protruding nails in the Guest bedroom wall adjacent to Master bath.Taped, spackled and sanded smooth all affected areas as needed.Supplied and applied primer on repaired areas and coats of color matched latex flat paint on entire wall.Cost (labor and materials): $310(N/C)In the Powder room/main level: Supplied and applied coats of latex paint on ceiling, large cove crown molding, new 5” high baseboard and door trim and coat of the same paint on all wallsThe color was matched to the existing as per [redacted] 's request.Cost (labor and materials): $290(N/C}Existing vent pipe in the attic was protruding in the space designated for one of the new recessed ceiling fixturesIt became necessary to reroute extensively this vent pipe and this allowed the recessed fixture to be installed properly and fully recessed.Cost (labor and materials): $240(N/C)In the Guest bathroom: It was decided together with [redacted] to replace the existing window and door trim with narrower width to avoid the unattractive existing trim around the windowThe existing window and door trim was removedThis left exposed a ~2” wide rough drywall area around where the old trim used to beDSI, LLC supplied and applied coats of drywall compound to finish the area and sanded it smooth and ready to paint.Coast (labor and materials): $18O(N/C} [redacted] consulted with the Designer Savena D [redacted] , CKD while she was visiting Istanbul and trying to find the appropriate art and accessories for the Master Bath [redacted] sent photos and questions about some possible choicesMrsD [redacted] was happy to answer [redacted] 's questions and assist her in making a decisionIn addition, [redacted] has consulted with the Designer numerous times about design issues not related to the bathroom project and MrsD [redacted] was happy every time to provide complimentary service.Cost — complimentary N/CDouble robe hook in Master bath, brushed nickel finish (cancelled by [redacted] ) $Bath fan for Powder room/ground level $Guest bath vanity countertop, sink cutout, eased front edge $750TOTAL SECTION C – CREDITS FROM DSI, LLC $870.00As you can see our request for final payment is reasonable and calculated based on the work completed and monies owedWe stand ready to complete the project at the agreed upon price in the contract, which you have rejectedDSI, LLC has decades of work and experience in kitchen and bath remodeling and can finish the project if you wish, in the alternative, please make the payment as requested above or we will be forced to take legal action and put a mechanic's lien on your house, which we wish to avoid.Regarding the [redacted] marble remnant for the powder room/ground level vanity, we will be happy to connect with your new contractor to have it delivered to that contractor's fabrication shop.Sincerely,/s/Savena D [redacted] /s/ Dímítri D [redacted] Design Studio Int'l, LLC By: Saveria D [redacted] By: Dimitri D [redacted] CC [redacted] (via Email) [redacted] (via Email)

We received your letter from March 24, on March 28, 2016, it became obvious to us that again you had not received our second letter to you which was our response to your earlier letter from March 11, With our letter, we also sent to you our page response to [redacted] 's "Homeowner's counter proposal" dated February 22, (see copy attached) and page attachment from the HomeTech DC Area Remodeling Estimator (copy attached)As you can see from our response (Page 1), we rejected [redacted] 's counter proposal in its entirety, as it was totally unacceptableToday I'll fax you total of pages (including this one).After she received it, [redacted] called us and asked us to meet in personThat meeting was set for Sunday, March 20, At the meeting, [redacted] voluntarily offered to pay us the amount of $6,as a full and final payment for the agreement we had signed with her on August 8, As this amount was close enough to what she owed us for work already done ($7,275.00) minus the credits we owed her ($870.00), we accepted her offer.Please note: [redacted] didn't pay us any of the financial damages her actions caused to usTo date, the damages caused by [redacted] 's actions have cost Design Studio Int'l, LLC well over $17,We'll never be able to collect now any money from [redacted] and this amount represents a sizable loss to our company[redacted] and we signed the final documents (see copies attached)One states that [redacted] will make no further claims and will take no legal actions against Design Studio Int'l, LLC and its principals [redacted] also stated that she will not post any social media reviews about Design Studio Int'l, LLC (Page 3).The second document states that Design Studio Int'l, LLC will make no further claims and will take no egal actions against Laura Trimble (Page 4).| specifically asked [redacted] about her complaint to the Revdex.com and she said that the document she signed provides the resolutionTo us that meant that that she'll no longer keep her complaint on record.That's why I was surprised to see in your letter dated March 24, that in our Business Review this matter will appear as: “Answered — the business addressed the issues within the complaint, but the consumer remains unsatisfied”.We would like to ask you respectfully to change our Business Review conclusion as it does not represent what we agreed on with [redacted] Thank you for all your help and consideration

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

FOR SETTLEMENT PURPOSES ONLY CONFIDENTIAL OFFER Dear [redacted],We understand that you wish to cancel our Agreement of August 16, 2015 and are requesting a refund of $8457. We cannot grant you this request as it is without foundation.The issues that occurred on the jobsite at your house were...

an accident and have been fixed and were covered by insurance. We are willing to cancel the existing Agreement and settle this matter for $16,865.00.We arrived at this number by totaling the outstanding balance due of $17,735.00, which includes work completed and unpaid along damages incurred by Design Studio int'l, LLC (DSI, LLC) and Crediting back materials paid for by you to DSI, LLC but not yet delivered, as detailed below.Please find below detailed description of all work already performed by DSI, LLC as requested by you, by necessity (hidden contingencies), as a bonus (free of charge) during the remodeling of your Master bath and Powder room/main level and not included in the Agreement of August 16, 2015 or any other document. Also included are the credits issued to you by DSI, LLC.The total outstanding balance due to DSI, LLC is $16,865.00 and we are writing this letter to demand payment of this amount in a cashier's check by next Tuesday, February 23, 2016 at 5:00 PM.Summary of $16,865.00 Balance due:Work Completed and unpaid: $7275.00 (Section A.1-11 below) Damages Suffered by DSI, LLC: $10,460.00 (Section B. 1-3 below) Credits provided by DSI, LLC: ($870.00) (Section C. 1-9 below)SECTION A — Work Completed and Unpaid1. Removed all existing closet poles, shelves and supporting brackets and hook in GuestBedroom's walk-in closet and hauled all debris to specially designated location.Repaired drywall as needed: taped and spackled all disturbed areas 3 coats of drywall compound, sanded smooth ready to prime and paint.Repaired damage (hole) to back of closet door as needed prior to painting.Supplied and applied one coat primer and 2 coats of flat latex paint to all repaired drywall areas. Also applied | coat of same latex paint on all walls and ceiling of closet.Applied 1 coat of semi-gloss latex paint on closet door, door trim and plumbing access panel and ail baseboard inside the closet.Cost (labor and materials) $5802. Installed TCS horizontal metal supports (supplied by [redacted]) on all 3 closet walls.Existing holes on the horizontal tracks didn't coincide with the stud locations in the walls. Additional holes had to be drilled to coincide with the studs to ensure the optimum weight capacity of the TCS system.Cost (labor only) $1403. New Master bedroom crystal ceiling fixture $798Supplied and installed new wire as needed to new fixture location and new dimmer switch location. Assembled, connected and installed new ceiling fixture. Supplied and installed new dimmer switch adjacent to existing one next to bedroom door and the new ceiling fixture was Connected to it.Cost (labor and materials.}   $3464. Additional work performed by necessity by Design Studio Int’l LLC following demolition inMaster bathroom:The existing back framed wall depth was 1 %" only. The 2X2 furring strips from that wall Were removed to allow new 2X3 Wall to be framed.Supplied new 2X3 studs and framed new back wall to allow existing duct to be extended in this wall and floor to ceiling niche of sufficient depth to be included.Cut and removed existing toilet drain line between the old and new location of the toilet (not included in the Demolition for this bath as described in Agreement of 8/16/2015).Cut and removed 2 large sections of existing 3"D PVC vent pipes found after the demolition to intrude in the space for the new toilet location and extending into the attic space at an angle.Supplied and installed new 8' long sections of 3"D PVC vent pipes, repositioning them as needed to be contained within a new 2X6 wall behind the new toilet location.Extended new 3"D PVC vent pipes as needed in the attic space above the ceiling and connected them with the existing 3"D vent pipe in the attic.Supplied new 2X6 studs and framed new floor to ceiling wall behind the new toilet location as needed.Prior to framing new shower ledge, cut and removed one piece of existing 3/4" plywood subfloor with damaged from water leak area.Supplied, cut as needed and installed 1 new piece of 3/4” plywood subfloor to replace the removed piece. Additional support for this piece was necessary and was installed between the floor joists as needed. Glued and screwed new subfloor piece to floor joists.Supplied, cut as needed and installed 3/4” plywood to patch existing large holes in 3 of the floor joists (TJI 2X14).Cost (labor and materials) $3,6885. Added 1 rollout on bottom of each sink section (total of 2) in Master bath vanity at $1.96Each as requested and approved by [redacted] in Agreement of August 16, 2015.Cost (materials only) $3926. Supplied and installed new wire as needed to new eyeball fixture location above painting niche and to existing location of new dimmer switch (fished through ceiling drywall, which was repaired as needed later). Supplied, assembled, connected and installed new 4" aperture recessed eyeball ceiling fixture and connected it to dimmer switch.Cost (labor and materials)     $2647. Supplied paint to match existing wall color in Powder room/main level and applied 2 coats of this paint on ceiling and new cove crown molding and I coat on all walls and back of Powder room door.Cost (labor and materials) $3208. Supplied new hook and hung a Mersad Berber painting in Powder room/main level niche above toilet at approved by [redacted] heightCost (labor and materials) $289. Reinstalled existing curtain rod at new height approved by [redacted]Cost (labor only) $3510. Supplied 1 additional 18" Grohe towel bar, finish: ChromeCost (materials only) $6411. Designer's time to draw new set of additional drawings as required for permits and to obtain the permits for the remodeling of the Master bath (total of 6 hours)Cost ($95/hour) $570Total SECTION A – Work Completed and Unpaid: $7,275 S?C??O? B - DAMAGES SUFFERED BY DSI, LLCAs per Agreement signed by [redacted] on 8/16/2015:All drawings produced by DSI, LLC for this project are copyrighted and protected by the 1990 Act of Congress for Copyright Protection of Architectural Works. Any unauthorized use of these drawings by any party is a violation of this act and is strictly prohibited hereby. All said drawings are and remain the property of DSI, LLC and become a part of this agreement when it's signed by both parties.The unauthorized use of DSI, LLC's drawings by [redacted] and the company she hires to complete the project constitutes damages of $2,000 to DSI, LLC that [redacted] must reimburse to DSI, LLC,Cost of Damages: $2,000Loss of Income[redacted] informed us in an email on 1/6/2016 that she didn't want DS, LLC to continue with their work until the restoration company was finished with theirs.On 1/20/2016 [redacted] informed us in an email letter that she had decided to cancel the 2nd phase of the project and demanded that we give her a refund of $8,457 (in the form of a cashier's check) and return all components and materials still in our possession, that DSI, LLC can pick up all of the hand and power tools stored in her garage on the evening of 1/21/16 or in the morning of 1/22/16 (please refer to this letter).After our attorney [redacted] spoke with [redacted] and her attorney [redacted] on 1/21/16, it was arranged that we can pick up the tools, etc. and return her components and materials on 1/22/16 in the morning between 7 am and 9:30 am. This is exactly what transpired between 8:10 and 9:10 am on 1/22/2016.For a total of 12 (twelve) working days [redacted] denied DSI, LLC and our subs access to our tools stored in her garage. These tools and machines are our means to earn income and for 12 working days [redacted] prevented us from working on any project and earning income. Loss of income for these 12 working days to DSI, LLC and our subs is estimated at $480/per day minimum, bringing the total amount to $5,760.Cost of damages: $5,760Loss of income — cancellation of AgreementBefore [redacted] cancelled the agreement on 1/20/2016 we projected to receive $2,700 in income after all expenses were paid and the project was completed. Now we'll never receive this expected income.Cost of damages $2,700TOTAL SECTION B – DAMAGES SUFFERED BY DSi, LLC           $10,460  SECTION C – No Charge Work and Credits From DSI, LLC1. Relocated the remote blower of the new venting system in the Master bath from its originallocation in the attic ~ 25' away to eliminate the noise it was making.Supplied and installed ~ 25 of duct and connected it to the relocated blower. Taped all joints as needed with duct tape. The noise was reduced to [redacted]'s satisfactionCost (labor and materials): $420 (N/C)2. Cut as needed protruding nails in the Guest bedroom wall adjacent to Master bath.Taped, spackled and sanded smooth all affected areas as needed.Supplied and applied primer on repaired areas and 2 coats of color matched latex flat paint on entire wall.Cost (labor and materials): $310(N/C)3. In the Powder room/main level: Supplied and applied 2 coats of latex paint on ceiling, large cove crown molding, new 5” high baseboard and door trim and 1 coat of the same paint on all walls. The color was matched to the existing as per [redacted]'s request.Cost (labor and materials): $290(N/C}4. Existing vent pipe in the attic was protruding in the space designated for one of the new recessed ceiling fixtures. It became necessary to reroute extensively this vent pipe and this allowed the recessed fixture to be installed properly and fully recessed.Cost (labor and materials): $240(N/C)5. In the Guest bathroom: It was decided together with [redacted] to replace the existing window and door trim with narrower width to avoid the unattractive existing trim around the window. The existing window and door trim was removed. This left exposed a ~2” wide rough drywall area around where the old trim used to be. DSI, LLC supplied and applied 3 coats of drywall compound to finish the area and sanded it smooth and ready to paint.Coast (labor and materials): $18O(N/C}6. [redacted] consulted with the Designer Savena D[redacted], CKD while she was visiting Istanbul and trying to find the appropriate art and accessories for the Master Bath. [redacted] sent photos and questions about some possible choices. Mrs. D[redacted] was happy to answer [redacted]'s questions and assist her in making a decision. In addition, [redacted] has consulted with the Designer numerous times about design issues not related to the bathroom project and Mrs. D[redacted] was happy every time to provide complimentary service.Cost — complimentary N/C7. Double robe hook in Master bath, brushed nickel finish (cancelled by [redacted]) $908. Bath fan for Powder room/ground level $309. Guest bath vanity countertop, 1 sink cutout, eased front edge $750TOTAL SECTION C – CREDITS FROM DSI, LLC $870.00As you can see our request for final payment is reasonable and calculated based on the work completed and monies owed. We stand ready to complete the project at the agreed upon price in the contract, which you have rejected. DSI, LLC has decades of work and experience in kitchen and bath remodeling and can finish the project if you wish, in the alternative, please make the payment as requested above or we will be forced to take legal action and put a mechanic's lien on your house, which we wish to avoid.Regarding the [redacted] marble remnant for the powder room/ground level vanity, we will be happy to connect with your new contractor to have it delivered to that contractor's fabrication shop.Sincerely,/s/Savena D[redacted] /s/ Dímítri D[redacted]Design Studio Int'l, LLC By: Saveria D[redacted] By: Dimitri D[redacted]CC. [redacted] (via Email)       [redacted] (via Email)

We received your letter from March 24, 2013 on March 28, 2016, it became obvious to us that again you had not received our second letter to you which was our response to your earlier letter from March 11, 2016. With our letter, we also sent to you our 1 page response to [redacted]'s "Homeowner's counter proposal" dated February 22, 2016 (see copy attached) and 1 page attachment from the HomeTech DC Area Remodeling Estimator (copy attached). As you can see from our response (Page 1), we rejected [redacted]'s counter proposal in its entirety, as it was totally unacceptable. Today I'll fax you total of 5 pages (including this one).After she received it, [redacted] called us and asked us to meet in person. That meeting was set for Sunday, March 20, 2016. At the meeting, [redacted] voluntarily offered to pay us the amount of $6,200.00 as a full and final payment for the agreement we had signed with her on August 8, 2015. As this amount was close enough to what she owed us for work already done ($7,275.00) minus the credits we owed her ($870.00), we accepted her offer.Please note: [redacted] didn't pay us any of the financial damages her actions caused to us. To date, the damages caused by [redacted]'s actions have cost Design Studio Int'l, LLC well over $17,000. We'll never be able to collect now any money from [redacted] and this amount represents a sizable loss to our company.[redacted] and we signed the 2 final documents (see 2 copies attached). One states that [redacted] will make no further claims and will take no legal actions against Design Studio Int'l, LLC and its principals. [redacted] also stated that she will not post any social media reviews about Design Studio Int'l, LLC (Page 3).The second document states that Design Studio Int'l, LLC will make no further claims and will take no egal actions against Laura Trimble (Page 4).| specifically asked [redacted] about her complaint to the Revdex.com and she said that the document she signed provides the resolution. To us that meant that that she'll no longer keep her complaint on record.That's why I was surprised to see in your letter dated March 24, 2016 that in our Business Review this matter will appear as: “Answered — the business addressed the issues within the complaint, but the consumer remains unsatisfied”.We would like to ask you respectfully to change our Business Review conclusion as it does not represent what we agreed on with [redacted]. Thank you for all your help and consideration.