customer purchased a sofa from us, did pay $deposit, when we arrange the delivery to the house, the sofa did not feet through the door to the housethe driver recommend the customer ( is it's happened before to other customers) to call an authorized technician to take the sofa
a part and bring it into the housethe technician that we using charge us $for the service, we were willing to contribute $from us and hundred and $the customer have to pay for this type of serviceit is not done by us it's done by an outside techniciancustomer refuse to pay and claim that they don't care they want the sofa to be fit into the house with no extra chargewe are not responsible is its state on the invoice, if merchandise does not feet to customer houseis the full responsibility of the customer to check the doorway, before the place any order for any sofa from any furniture storewe cannot be responsible to bringing in oversize sofa to a small doormost of furniture store do not even offer that type of service. we try to contact the customer several time, but the response was all the time the samecourt court and courtif you look at the terms and conditions on our invoice, it's very short and very clear."It is the buyer responsibility if merchandise does not feet into buyer home or apartment" customer also complain in consumer affair , we explained them the same way
customer purchased a sofa from us, did pay $deposit, when we arrange the delivery to the house, the sofa did not feet through the door to the housethe driver recommend the customer ( is it's happened before to other customers) to call an authorized technician to take the sofa
a part and bring it into the housethe technician that we using charge us $for the service, we were willing to contribute $from us and hundred and $the customer have to pay for this type of serviceit is not done by us it's done by an outside techniciancustomer refuse to pay and claim that they don't care they want the sofa to be fit into the house with no extra chargewe are not responsible is its state on the invoice, if merchandise does not feet to customer houseis the full responsibility of the customer to check the doorway, before the place any order for any sofa from any furniture storewe cannot be responsible to bringing in oversize sofa to a small doormost of furniture store do not even offer that type of service. we try to contact the customer several time, but the response was all the time the samecourt court and courtif you look at the terms and conditions on our invoice, it's very short and very clear."It is the buyer responsibility if merchandise does not feet into buyer home or apartment" customer also complain in consumer affair , we explained them the same way