Design Tech

Good afternoon,It seem as though Mr& Mrs [redacted] might have misunderstood our responseWhen Mr.& MrsContacted us in September of and brought to our attention that “the pipe running from our basement window drains to the sump-pump is missing pipe to connect the two together(somewhere beneath the front porch area)I believe that due to the rarity of such rain, this was never an issue in the past”The [redacted] had already contracted an outside plumbing contractor to perform extensive work to the basement to perform work on an unknown issue that has not been brought to our attention for over twelve years (home closed escrow on September 20th, 2002)The Reeds are the second home owner of this property and we have no records of any basement issues from the original ownersTrue to Fulton Homes customer service we always respond to calls no matter what the age of the home and found the home with the work already completedFulton Homes and our plumbing vendor could not establish why there was a need to reroute the draining system for the basement window wellsAt this point Fulton Homes is not going to refund or address any further challenges in regards to the basement and the drainage system.Respectfully[redacted] Director of Customer CareFulton Homes Corporation

To Whom It May Concern: Attached is a copy of the Purchase Agreement And Escrow Instructions as well as it’s supporting addenda which clearly state that no oral representation can be made, everything is “done” in writing and that the construction of the home cannot be estimated accurately and the buyer should not plan on a closing until they receive the orientation and closing letterThe contract documents also have three (3) acknowledgments via initials that the funds either can be or will be retained by the seller and six (6) acknowledgements by full signature that all funds on deposit will be retained by the seller as liquidated damages should the contract cancel for any reasonOur quick close homes on the website DO NOT have promised completion dates but rather an estimated closing month with the disclosure that the month give is NOT a promised or set closing date/monthI respectfully request that this case be closed with prejudice Cordially, Kathy B [redacted] Office Manager

The property manager intended to withhold $to cover the damage to the propertyThe property owner has decided to release the $to the tenant rather than incur the time and cost of pursuing this caseA check in the amount of $has been issued to the tenant and we consider this issue resolved Thank you John C [redacted]

There will not be an apology issued for Mr [redacted] choice of tone and word selectionOur resolution is sufficient in haveing Mr [redacted] take any items that require service through the Registrar of Contracts The Registrar of Contractors as an impartial third party that has authority to rule over such situations will present during all conversations and visits to avoid further conflict and rule upon any questionable repairs

I request a audio copy of this audio conversation(s)Fulton homes is mis-representing any conversations had between me and the agents spoken too