Design Tile

I called the Revdex.com today and was told to respond again regarding the complaintAnybody would be thrilled with job we didThe water draining to the neighbors yard is rediculousThe water trickles from a construction joint, no problem to the neighborThe bait and switch remark is even more rediculous, I agreeThe job took more concrete than was planned, that happens quite often, since that extra concrete went into his driveway I asked if he would share the expense, I didn't insist on him paying more, just asked for sharing the expense, he, as the gentleman I thought he was, said sure I'll pay half, so when I wrote the invoice for the job I added the additional amount and he gladly paid itThere was absolutely no bait and switch.Ray Tatlock

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I am the customer, I paid the bill and I have the decision to determine what is final or not That decision was never made by me I never said nor did I sign anything that indicated that the design was final I can't control nor understand why this company quit making changes requested and called the design final without my approval The rebuttal is a groundless claim since the final approval was never given by me, the customer The claim that they provided blueprints is also groundless A blueprint contains detailed information that allows you to build whatever is on the paper without major questions What I received was the sketches on blueprint size paper No length, width, depth of the beams or such Just general measurements that would see in a sales catalog.Thank you, [redacted]

I received the above complaint and reached out to the Owner by telephoneWediscussed the following complaints:Concrete drains to neighbors yardOriginal contract price was changed after driveway was placed.In response to number one I sent out [redacted] to resolve ftrst problem [redacted] went out a second time to repair and customer still was not happySo Ipersonally went out to speak to the customerWe came to an agreement to resolveissue number one by redirecting the water from the neighbor's yard which was aminor drainage issue.Complaint number two; because the driveway required thicker concrete there wasan additionalyards for a cost of$1,I requested some help on the costand he agreed to pay halfHe had no problem as at that time he was happy withthe project.Now because of drainage problem he states he is unhappy and just wants his$back.At this time nothing has been settled.Sincerely,RTTatlock Concrete