Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Thank you for the opportunity to respond to the complaint that was filed against my companyI am attaching a response with detailed information for your reviewI am under the impression that my attached document that follows a time line of events and communication between the client and me will best explain the situation If that is not the case, please let me know so I can write an additional response that can be seen by the public regarding this complaint Thank you for your time Sincerely, [redacted] , CMKBD 9-9- Case #XXXXXXXX Attention: Denver Revdex.com We were contracted to design a master bathroom for this clientThe design was completed and they hired us to supply the items for the job and work with the contractorThe agreement that was signed by the client stated that they would give us a 50% deposit on all approved items and then pay the balance upon receipt of the goodsAll items were indeed delivered to the jobsite and if any of the items were damaged we immediately (within to hours) responded to the client to explain what the resolve would beAn example would be when he texted me one evening stating that his wife felt like we were installing the wrong tile on the floorI was at his house at 7:am the next morning meeting with her discussing the fact that the tile was a natural material and indeed it was what they signed off onWe then went through the tile to make sure the main area had the tile that she preferredAnother issue was when the toilet tank was brokenI immediately had a new one sent out the next dayUnfortunately, the new tank had a crack, but again a new one was immediately sent overUnfortunately, there are always issues in the construction fieldIt is not whether or not there will be issues but how you respond to the issues that mattersI have been doing this for over years and this is the first complaint the Revdex.com has received about my company Please reference the following time line: Monday July 6th – I informed the client that the barn door we received had a split rail and we were requesting a new slat from the manufacturerI also let them know that the glass shower door and enclosure was not made correctly so they were remaking itI requested that we install it on Saturday Tuesday July 7th_ I received an email that there was an issue with the sink cut out in the countertopI was told I could plan to install the glass shower door and enclosure on Saturday Wednesday July 8th – I responded to the email stating: “I wanted you to know I am in receipt of your email and I will be responding as soon as I get more information†Friday July 10th – Response sent to clients: I want to let you know that I have been in contact with (the contractor) and the other subs regarding the lining up of the sink with the cabinetI could explain to you how this all happened and why, but there is no need to back trackI prefer to just move forward to remedy the situation First of all I believe the best solution is to replace the countertop and realign the sink cut out to the base cabinetI have been over to [redacted] division and found another piece of granite that best matches the one you have nowThat being said it is important to remember that granite is a natural product and will NOT be exactly the same as the existing top - thus the beauty of natural stoneI am going to attach pictures to this email of the slab I picked out You may go over to [redacted] and see it in person if you likeThey are located at [redacted] The slab is being held under the name of Design Times, ticket number XXXXXThe first picture has a small piece of your existing countertop sitting in front of it for you to see Once I have your approval for this material I will move forward and have the countertop remade and installedWe will adjust the mirrors and tile as needed on the back wall once the new countertop is installed Please let me know as soon as possible if you are in agreement to this solutionI would appreciate your letting me know no later than Tuesday July 14th I am sorry for the inconvenience this has caused you, however we all want the final product to be correct and something for you to enjoy for many years Thank you The Designer Monday July 13th – No response from the client regarding my solution to the countertopI did receive an email from the client listing the items he deemed should be completed that were not and stating that we had sent out the wrong shower diverter trimThat Monday I went to the jobsite with the contractor to review issues and all were resolved that weekRegarding the diverter issue I sent him an email from the supplier stating what we ordered was correct and gave him solutions as to what we could do as he had inaccurately installed the rough in for the shower Late that afternoon I sent an email asking if they wanted to view the slab in person or give approval via emailI also asked for a date when we could installI asked them to let us know as soon as possible as we could get everyone scheduled a quick turnaround Wednesday July 15th – Sent an email asking what solution they would prefer regarding the shower trim as I had not heard backAlso, asked again about the granite and whether they wanted it or notExplained that the ovens that temper the shower glass were broken and that was why the glass shower door and enclosure were not installed as plannedExpressed to them that I was trying to move forward in good faith regarding the countertops but needed their approval and dates to move forward Thursday – July 16th – received email from client stating the wife was out of town and they would discuss over the weekend when she returned Thursday - July 16th – I responded by saying “I look forward to hearing from you early next week so we can get a schedule formulatedAlso, are you okay with me ordering the shower trim? Is this the solution you prefer? Please confirm as I can cancel the order today if this not what you want.†Monday -July 20th – received email stating that “We really did not have the appetite to have the bathroom ripped apart again right now to align the cabinets, top and mirrors.†Monday- July 20th – I responded with the following: Dear Clients, Thank you for your email this morning, however I still do not have an answer to my question as to when you are suggesting we change out the granite (we do not want this to run on forever, as I am sure you do not either) and are you approving the slab that I picked out? These questions need to be answered sooner rather than laterKeeping this opened ended is not a good solution for any of usAgain, if we lose the granite that I suggested for you the chances of finding another are not very probableThis is a natural product and I have no control over the pieces being cut from the quarry Regarding the shower trim, as I never heard from you I went ahead and ordered a new one and hopefully it will be here next weekAs you have chosen to install the one you received earlier, I will not be able to return it for a credit I will talk to (the contractor) about the access panel Yes, we did install a towel bar in the toilet area as there was limited space for towel bars and felt it was a good back up areaThis is something we have done in the past and clients have found the extra hanging area helpfulWe had placed tape on the wall requesting that if you didn't like the placement of any of the fixtures to please let us knowSince we did not hear anything from you, we moved forward with hanging it Please answer my questions: Do you approve of the slab I found? Are you going to go view it? I need a date as to when you want us to replace this slab, this needs to happen in the next daysIf I do not some actual dates that you prefer I cannot plan accordinglyEveryone's schedule is quite full, but they are willing to work with me to make this as swift as possibleI can't perform without real communication regarding the new slab and an actual date for us to work withPlease let me know today Thank you The Designer Monday July 20th - Client response was “you really shouldn’t make decisions on our behalf because you “didn’t hear from us†as quickly as you would like.†And stating they had no intention of paying for the new shower trimI still at this point had NO answer about the granite other than they had not looked at it and they had guests coming to town and it was not convenient for them at this time Tuesday July 21st I responded with the following: Dear Clients, I sent you an email yesterday letting you know that you will not be responsible for the shower trim, as I have canceled that order I do need to let you know that it has been very hard for me to move forward in a timely manner when I try to communicate with you when I get no responseOn one hand you are saying "hurry up!" and on the other had you are saying "wait for us to approve"I find this quite perplexing and hard to understand, as I thought we all had the same goal of completing your project in a timely mannerWithout answers, I cannot move forward on your project, thus increasing the time to complete itI have been respectful throughout this project and have always communicated with you quickly after I received an email from you July 13th - you sent me an email saying we sent the wrong trim for the shower and it turned out we did notYou asked me for a solution and I immediately (that day) sent you optionsThat was days ago and I just heard back from you yesterday regarding this issue You asked me what we were going to do to fix the centerline issue while I was out of the office for my daughter's weddingWhen I returned on July 8th, I immediately sent you an email stating that I would be getting information together and would be responding as soon as I knew more July 10th - I sent you an email stating what I felt was the best solution, meaning a new slab be cut for the countertop, etcI went to the supplier and hand picked a new slab and forwarded you all the informationThat was days ago and I am still unclear as to what you are wanting me to do at this timeI cannot, nor do I expect the supplier to "hold" a piece of granite for me for an unlimited amount of time, when I cannot get a true confirmation from you about what you want to do and whenThat is unfair to all parties who are trying to fix the 1/8" centerline differenceOnce (the contractor) gets the final inspection you will have a functioning bathroom and this will not affect the actual usageHowever, if you do want me to change out the top I am not willing to go with a "open ended" time periodI understand you are busy (we all are) but we need real dates from youThe truth is if you would have responded to me this could have been completed by now, as my fabricator was planning on putting a rush on this and had an opening to do so As for your timeline, please reference the email I sent you on June 10th with the subject line "Schedule"I referenced the conversation we had about your job and how I wanted to wait until after the summer to begin it, but you insisted that we startThat was your choice and therefore, you need to be responsible for that oneI told you months for this jobYou did not sign a proposal with me until April 13th and to make things more difficult for us, we didn't even have all your decisions regarding the lighting and plumbing fixtures at that timeWe worked diligently with you to get things ordered so we could move forwardThe contractor got the permit on April 16thYou did demolition and then the guys went in on the April 20th to get things movingSo our actual start date was April 20thSo we are right at months now I was informed on Saturday morning that the shower enclosure was completed We are planning on installing the maarea mirror and barn door todayThe replacement slats arrived late yesterday afternoonI plan to meet (the contractor) down there to confirm the location of the mirrorI am planning on having it centered between the wall and the shower tile at this time but want to view the space in person My understanding is (the contractor) is planning on meeting you today at noon to discuss the installation of the access panel Thank you The Designer Saturday July 26th – Client requested a meeting at their home Sunday July 27th - We agreed to meet at their home at 6:pm on Thursday, July 30, I also informed them at that time that the contractor wanted to finish the track installation on the barn doorHis response was “(The contractor) is not needed as we will be installing the barn door track†Thursday July 30th – email from client: Designer, We are going to cancel the meeting tonightAfter a lot of consideration, we think we don't have the appetite to have to deal with anymore construction in the house for a whileIf you and the contractor could just provide us with final invoices so that we may review for final payment it would be appreciatedThey can be emailed to this addressThe project isn't perfect but the thought of removing the vanity top, plumbing, backsplash tile and mirror and redoing it all isn't something we want to have to deal withAlso, if you can go ahead and schedule all the final inspections except for the plumbing final which we will handle ourselves it would be helpful Thank you Clients Thursday July 30th – My email response: Dear Clients, Thank you for letting me know about your decision to cancel the meeting for tonightI am sorry we won't have the opportunity to meet with you I feel bad that you are not 100% satisfied, as that is always my goal with all of my clientsWith that being said I would like to offer you a "good faith" discount of $that will be deducted from the final bill for Design Times that I left at your home last Tuesday, July The final statement reflects a balance due of $That would make the balance due for the completed job $(see attachment) Regarding inspections, (the contractor) will be able to get a complete electrical final but without the plumbing final, he will be unable to complete the "Final" inspection for the jobAs access is needed, would you please confirm the code for the garageWe will plan to have that done early next week Thank you The Designer Sunday August 9th – As there were all sorts of excuses from the client stating that they did not understand the billing, I sent the following email: Dear Clients, As I have supplied to you the accounting for your job with itemized statements, an accounting sheet referencing those statements, showing monies received from you, where all the monies have been credited, how much is due and there is still confusion on your side, I feel it is best if I meet you in person and I will explain the paperwork to youThis way we can clear up any questions you might have immediately Please also understand the original contract did not include any specified plumbing fixtures such as faucets, shower rough ins, trims, showerheads, tub faucet, tub control rough in, tub spout, handles, towel bars, toilet paperholder, hooks, hand towel holder, etc., as those items had not been chosen and/or approved by youTherefore, the original deposit check you gave me did not include a deposit for those items that would be needed to complete your job Would you be available on Tuesday or Wednesday evening this week so we can meet and I can answers any questions you have regarding the billing to date? Thank you The Designer Sunday August 9th - Client response: Designer, This project cost us almost $85K but looks very mediocre at bestEspecially when you consider the final product that is far from perfectWe still have touch up paint and other work to complete before it is 100%In order to expedite things and to final this out, we would like to propose an offer in compromiseWe suggest a final payment to Design Times of $We believe this is more than fairIf you agree please sign the attached waiver and we will submit final payment It is our wish and I am sure yours as well that we close this out and move on Thanks Clients Sunday August 9th – My response: Dear Clients, Does this mean you do not want to meet to discuss the accounting for your project? And you fully understand the paperwork submitted to you? I could have explained all of this to you in person on July 30th but you chose to cancel that appointment No, I am not willing to compromise for more than I already have at this pointRegarding the countertop issue, I presented a solution to you, I had the subs lined up, a replacement slab chosen and we could have had it corrected by nowYou chose not to let us correct it so I offered a $good faith credit, which you chose to accept You have all the products that you have been billed for and I expect payment in full this week, no later than Friday, August 14thIf I do not receive a check for the full amount of $6,664.33, interest will start accruing, I will be filing in small claims court and placing a lien on your homeI did not bill you for anything that you did not approve and I didn't even charge you for extra tile that was needed for the tile on the walls by the tub and under the makeup area Yes, I would like to have closure for this, but not at the cost of losing over $1666.33, in addition to the $I have already offered you If you would like to arrange a payment plan with Design Times, Incplease let me know The Designer Sunday August 9th – Client response: “I forgot to mention I will be invoicing you for the costs we incurred by your substandard oversight and misinformation on the plumbing design as well as other costsIf not paid by the due date we will take the necessary options against you and design times.†The next email that came in that day from the client: “We did not accept your petty offer of $for the screwed up installationFile whatever you wish but we will not pay for the current installation as isWe will be seeking legal remedies ourselves.†Tuesday August 17th - A check was received from the client for products delivered to the jobsite less the $I offered as a good “Good Faith†discount on July 30, Some of these products had been delivered back in May and according to the contract he signed I should have been charging him interest for late payment Please also note the contractor had attempted to get in the house to finish up some items, but was unable to enter as the client had changed the code on the garage doorTherefore, we were denied entry and unable to get the final inspections and/or finish anything that might have been an issueThursday, July 30th and Monday, August 3rd I asked the client for a confirmation of the garage code and I never received an answer I will make any and all emails available for your review so you can validate dates and time stamps for any and/or all of these conversationsI am attaching pictures for your review as well Thank you for your time in reviewing the information I am supplying you in response to [redacted] ***’s complaint against Design Times, IncPlease feel free to contact me with any questions you might have regarding his complaint Sincerely, [redacted] , [redacted] President of Design Times, Inc [redacted] XXXXX Phone: XXX-XXX-XXXX Fax: XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Thank you for the opportunity to respond to the complaint that was filed against my companyI am attaching a response with detailed information for your reviewI am under the impression that my attached document that follows a time line of events and communication between the client and me will best explain the situation If that is not the case, please let me know so I can write an additional response that can be seen by the public regarding this complaint Thank you for your time Sincerely, [redacted] , CMKBD 9-9- Case #XXXXXXXX Attention: Denver Revdex.com We were contracted to design a master bathroom for this clientThe design was completed and they hired us to supply the items for the job and work with the contractorThe agreement that was signed by the client stated that they would give us a 50% deposit on all approved items and then pay the balance upon receipt of the goodsAll items were indeed delivered to the jobsite and if any of the items were damaged we immediately (within to hours) responded to the client to explain what the resolve would beAn example would be when he texted me one evening stating that his wife felt like we were installing the wrong tile on the floorI was at his house at 7:am the next morning meeting with her discussing the fact that the tile was a natural material and indeed it was what they signed off onWe then went through the tile to make sure the main area had the tile that she preferredAnother issue was when the toilet tank was brokenI immediately had a new one sent out the next dayUnfortunately, the new tank had a crack, but again a new one was immediately sent overUnfortunately, there are always issues in the construction fieldIt is not whether or not there will be issues but how you respond to the issues that mattersI have been doing this for over years and this is the first complaint the Revdex.com has received about my company Please reference the following time line: Monday July 6th – I informed the client that the barn door we received had a split rail and we were requesting a new slat from the manufacturerI also let them know that the glass shower door and enclosure was not made correctly so they were remaking itI requested that we install it on Saturday Tuesday July 7th_ I received an email that there was an issue with the sink cut out in the countertopI was told I could plan to install the glass shower door and enclosure on Saturday Wednesday July 8th – I responded to the email stating: “I wanted you to know I am in receipt of your email and I will be responding as soon as I get more information†Friday July 10th – Response sent to clients: I want to let you know that I have been in contact with (the contractor) and the other subs regarding the lining up of the sink with the cabinetI could explain to you how this all happened and why, but there is no need to back trackI prefer to just move forward to remedy the situation First of all I believe the best solution is to replace the countertop and realign the sink cut out to the base cabinetI have been over to [redacted] division and found another piece of granite that best matches the one you have nowThat being said it is important to remember that granite is a natural product and will NOT be exactly the same as the existing top - thus the beauty of natural stoneI am going to attach pictures to this email of the slab I picked out You may go over to [redacted] and see it in person if you likeThey are located at [redacted] The slab is being held under the name of Design Times, ticket number XXXXXThe first picture has a small piece of your existing countertop sitting in front of it for you to see Once I have your approval for this material I will move forward and have the countertop remade and installedWe will adjust the mirrors and tile as needed on the back wall once the new countertop is installed Please let me know as soon as possible if you are in agreement to this solutionI would appreciate your letting me know no later than Tuesday July 14th I am sorry for the inconvenience this has caused you, however we all want the final product to be correct and something for you to enjoy for many years Thank you The Designer Monday July 13th – No response from the client regarding my solution to the countertopI did receive an email from the client listing the items he deemed should be completed that were not and stating that we had sent out the wrong shower diverter trimThat Monday I went to the jobsite with the contractor to review issues and all were resolved that weekRegarding the diverter issue I sent him an email from the supplier stating what we ordered was correct and gave him solutions as to what we could do as he had inaccurately installed the rough in for the shower Late that afternoon I sent an email asking if they wanted to view the slab in person or give approval via emailI also asked for a date when we could installI asked them to let us know as soon as possible as we could get everyone scheduled a quick turnaround Wednesday July 15th – Sent an email asking what solution they would prefer regarding the shower trim as I had not heard backAlso, asked again about the granite and whether they wanted it or notExplained that the ovens that temper the shower glass were broken and that was why the glass shower door and enclosure were not installed as plannedExpressed to them that I was trying to move forward in good faith regarding the countertops but needed their approval and dates to move forward Thursday – July 16th – received email from client stating the wife was out of town and they would discuss over the weekend when she returned Thursday - July 16th – I responded by saying “I look forward to hearing from you early next week so we can get a schedule formulatedAlso, are you okay with me ordering the shower trim? Is this the solution you prefer? Please confirm as I can cancel the order today if this not what you want.†Monday -July 20th – received email stating that “We really did not have the appetite to have the bathroom ripped apart again right now to align the cabinets, top and mirrors.†Monday- July 20th – I responded with the following: Dear Clients, Thank you for your email this morning, however I still do not have an answer to my question as to when you are suggesting we change out the granite (we do not want this to run on forever, as I am sure you do not either) and are you approving the slab that I picked out? These questions need to be answered sooner rather than laterKeeping this opened ended is not a good solution for any of usAgain, if we lose the granite that I suggested for you the chances of finding another are not very probableThis is a natural product and I have no control over the pieces being cut from the quarry Regarding the shower trim, as I never heard from you I went ahead and ordered a new one and hopefully it will be here next weekAs you have chosen to install the one you received earlier, I will not be able to return it for a credit I will talk to (the contractor) about the access panel Yes, we did install a towel bar in the toilet area as there was limited space for towel bars and felt it was a good back up areaThis is something we have done in the past and clients have found the extra hanging area helpfulWe had placed tape on the wall requesting that if you didn't like the placement of any of the fixtures to please let us knowSince we did not hear anything from you, we moved forward with hanging it Please answer my questions: Do you approve of the slab I found? Are you going to go view it? I need a date as to when you want us to replace this slab, this needs to happen in the next daysIf I do not some actual dates that you prefer I cannot plan accordinglyEveryone's schedule is quite full, but they are willing to work with me to make this as swift as possibleI can't perform without real communication regarding the new slab and an actual date for us to work withPlease let me know today Thank you The Designer Monday July 20th - Client response was “you really shouldn’t make decisions on our behalf because you “didn’t hear from us†as quickly as you would like.†And stating they had no intention of paying for the new shower trimI still at this point had NO answer about the granite other than they had not looked at it and they had guests coming to town and it was not convenient for them at this time Tuesday July 21st I responded with the following: Dear Clients, I sent you an email yesterday letting you know that you will not be responsible for the shower trim, as I have canceled that order I do need to let you know that it has been very hard for me to move forward in a timely manner when I try to communicate with you when I get no responseOn one hand you are saying "hurry up!" and on the other had you are saying "wait for us to approve"I find this quite perplexing and hard to understand, as I thought we all had the same goal of completing your project in a timely mannerWithout answers, I cannot move forward on your project, thus increasing the time to complete itI have been respectful throughout this project and have always communicated with you quickly after I received an email from you July 13th - you sent me an email saying we sent the wrong trim for the shower and it turned out we did notYou asked me for a solution and I immediately (that day) sent you optionsThat was days ago and I just heard back from you yesterday regarding this issue You asked me what we were going to do to fix the centerline issue while I was out of the office for my daughter's weddingWhen I returned on July 8th, I immediately sent you an email stating that I would be getting information together and would be responding as soon as I knew more July 10th - I sent you an email stating what I felt was the best solution, meaning a new slab be cut for the countertop, etcI went to the supplier and hand picked a new slab and forwarded you all the informationThat was days ago and I am still unclear as to what you are wanting me to do at this timeI cannot, nor do I expect the supplier to "hold" a piece of granite for me for an unlimited amount of time, when I cannot get a true confirmation from you about what you want to do and whenThat is unfair to all parties who are trying to fix the 1/8" centerline differenceOnce (the contractor) gets the final inspection you will have a functioning bathroom and this will not affect the actual usageHowever, if you do want me to change out the top I am not willing to go with a "open ended" time periodI understand you are busy (we all are) but we need real dates from youThe truth is if you would have responded to me this could have been completed by now, as my fabricator was planning on putting a rush on this and had an opening to do so As for your timeline, please reference the email I sent you on June 10th with the subject line "Schedule"I referenced the conversation we had about your job and how I wanted to wait until after the summer to begin it, but you insisted that we startThat was your choice and therefore, you need to be responsible for that oneI told you months for this jobYou did not sign a proposal with me until April 13th and to make things more difficult for us, we didn't even have all your decisions regarding the lighting and plumbing fixtures at that timeWe worked diligently with you to get things ordered so we could move forwardThe contractor got the permit on April 16thYou did demolition and then the guys went in on the April 20th to get things movingSo our actual start date was April 20thSo we are right at months now I was informed on Saturday morning that the shower enclosure was completed We are planning on installing the maarea mirror and barn door todayThe replacement slats arrived late yesterday afternoonI plan to meet (the contractor) down there to confirm the location of the mirrorI am planning on having it centered between the wall and the shower tile at this time but want to view the space in person My understanding is (the contractor) is planning on meeting you today at noon to discuss the installation of the access panel Thank you The Designer Saturday July 26th – Client requested a meeting at their home Sunday July 27th - We agreed to meet at their home at 6:pm on Thursday, July 30, I also informed them at that time that the contractor wanted to finish the track installation on the barn doorHis response was “(The contractor) is not needed as we will be installing the barn door track†Thursday July 30th – email from client: Designer, We are going to cancel the meeting tonightAfter a lot of consideration, we think we don't have the appetite to have to deal with anymore construction in the house for a whileIf you and the contractor could just provide us with final invoices so that we may review for final payment it would be appreciatedThey can be emailed to this addressThe project isn't perfect but the thought of removing the vanity top, plumbing, backsplash tile and mirror and redoing it all isn't something we want to have to deal withAlso, if you can go ahead and schedule all the final inspections except for the plumbing final which we will handle ourselves it would be helpful Thank you Clients Thursday July 30th – My email response: Dear Clients, Thank you for letting me know about your decision to cancel the meeting for tonightI am sorry we won't have the opportunity to meet with you I feel bad that you are not 100% satisfied, as that is always my goal with all of my clientsWith that being said I would like to offer you a "good faith" discount of $that will be deducted from the final bill for Design Times that I left at your home last Tuesday, July The final statement reflects a balance due of $That would make the balance due for the completed job $(see attachment) Regarding inspections, (the contractor) will be able to get a complete electrical final but without the plumbing final, he will be unable to complete the "Final" inspection for the jobAs access is needed, would you please confirm the code for the garageWe will plan to have that done early next week Thank you The Designer Sunday August 9th – As there were all sorts of excuses from the client stating that they did not understand the billing, I sent the following email: Dear Clients, As I have supplied to you the accounting for your job with itemized statements, an accounting sheet referencing those statements, showing monies received from you, where all the monies have been credited, how much is due and there is still confusion on your side, I feel it is best if I meet you in person and I will explain the paperwork to youThis way we can clear up any questions you might have immediately Please also understand the original contract did not include any specified plumbing fixtures such as faucets, shower rough ins, trims, showerheads, tub faucet, tub control rough in, tub spout, handles, towel bars, toilet paperholder, hooks, hand towel holder, etc., as those items had not been chosen and/or approved by youTherefore, the original deposit check you gave me did not include a deposit for those items that would be needed to complete your job Would you be available on Tuesday or Wednesday evening this week so we can meet and I can answers any questions you have regarding the billing to date? Thank you The Designer Sunday August 9th - Client response: Designer, This project cost us almost $85K but looks very mediocre at bestEspecially when you consider the final product that is far from perfectWe still have touch up paint and other work to complete before it is 100%In order to expedite things and to final this out, we would like to propose an offer in compromiseWe suggest a final payment to Design Times of $We believe this is more than fairIf you agree please sign the attached waiver and we will submit final payment It is our wish and I am sure yours as well that we close this out and move on Thanks Clients Sunday August 9th – My response: Dear Clients, Does this mean you do not want to meet to discuss the accounting for your project? And you fully understand the paperwork submitted to you? I could have explained all of this to you in person on July 30th but you chose to cancel that appointment No, I am not willing to compromise for more than I already have at this pointRegarding the countertop issue, I presented a solution to you, I had the subs lined up, a replacement slab chosen and we could have had it corrected by nowYou chose not to let us correct it so I offered a $good faith credit, which you chose to accept You have all the products that you have been billed for and I expect payment in full this week, no later than Friday, August 14thIf I do not receive a check for the full amount of $6,664.33, interest will start accruing, I will be filing in small claims court and placing a lien on your homeI did not bill you for anything that you did not approve and I didn't even charge you for extra tile that was needed for the tile on the walls by the tub and under the makeup area Yes, I would like to have closure for this, but not at the cost of losing over $1666.33, in addition to the $I have already offered you If you would like to arrange a payment plan with Design Times, Incplease let me know The Designer Sunday August 9th – Client response: “I forgot to mention I will be invoicing you for the costs we incurred by your substandard oversight and misinformation on the plumbing design as well as other costsIf not paid by the due date we will take the necessary options against you and design times.†The next email that came in that day from the client: “We did not accept your petty offer of $for the screwed up installationFile whatever you wish but we will not pay for the current installation as isWe will be seeking legal remedies ourselves.†Tuesday August 17th - A check was received from the client for products delivered to the jobsite less the $I offered as a good “Good Faith†discount on July 30, Some of these products had been delivered back in May and according to the contract he signed I should have been charging him interest for late payment Please also note the contractor had attempted to get in the house to finish up some items, but was unable to enter as the client had changed the code on the garage doorTherefore, we were denied entry and unable to get the final inspections and/or finish anything that might have been an issueThursday, July 30th and Monday, August 3rd I asked the client for a confirmation of the garage code and I never received an answer I will make any and all emails available for your review so you can validate dates and time stamps for any and/or all of these conversationsI am attaching pictures for your review as well Thank you for your time in reviewing the information I am supplying you in response to [redacted] ***’s complaint against Design Times, IncPlease feel free to contact me with any questions you might have regarding his complaint Sincerely, [redacted] , [redacted] President of Design Times, Inc [redacted] XXXXX Phone: XXX-XXX-XXXX Fax: XXX-XXX-XXXX