I am not sure whats going on at design toscano Incbut I have been experiencing some not so good times with this company, first I saw a statue on another site that was made just like alot of statues (gargoyles) that they sell and and when I inquired about I was basically blown offand then I went to make an order for a handful of things and was rudely told that none of the sales or coupons that are advertised on the web site were allowed to be used.I was going to call customer service but realized its the same number as everything elseAre they going out of business? How can they advertise 20% off and not honor it
Buyer Beware! This company sells poor quality, Chinese-made junk! I ordered a few items for gifts, and every single one had major flaws! The statues had very ugly, uneven finishes, and nicks in the resinFor a dollar item, the finish needs to be smooth with no imperfections! I returned thoseI also ordered a large sculpture, but the box was crushed in places, with holes in it! The box looked like it had been through a tornadoIt was open on the bottom! The item itself had an uneven base which made it wobbly, and a huge crack in the baseBut the worst of all was yet another hole in it! The hole went all the way throughI returned itRidiculousThis company needs to inspect their items for quality controlI ordered items from them and every single one had holes in it! If I am spending my hard earned money for something, it has to be flawlessAnd all of them were made in ChinaAvoid this company if you want quality made items!
Thank you for your inquiry and I apologize for the delay in respondingAll of our garden statues are meant for outdoor use and have a UV component in the paintHowever, with all painted items especially those with a lot of bright colors there will be fading over time If asked we recommend to customers that if they want to maintain the colors over a period of time spraying with a clear coat finish for resin will help with that processI apologize that this information was not relayed to you at the time of order- I am also checking to make sure the "care instructions" are added to our web site for this productIn the event a customer encounters a problem with severe fading or cracking on an item within a year we will provide a free replacement for the item and I apologize that this option was not offeredWe would be more than willing to send a free replacement, but I would need to have the original order number or the name of the person who ordered the item as we find no order in our system under the name and address providedPossibly the item was ordered as a gift and may be under a different name and or address.I can be contacted with this information via our customer service email address at [email protected] - please mark the email to the attention of [redacted] Matej Thank you for giving us the opportunity to rectify this situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I replied to their email on 11/22/copy below Morning ***, thank you for the response to Revdex.com, the item was purchased from [redacted] see belowThe Lion was brought indoors during the winter, it is in good condition except the paint has fadedMy phone number is [redacted] if you wish to discuss.Regards*** Order Details Ordered on June 23, Order# [redacted] Shipping Address [redacted] ***[redacted] Dr [redacted] United States Payment Method [redacted] Order Summary Item(s) Subtotal: $Shipping & Handling: $Total before tax: $Estimated tax to be collected: $Grand Total: $ Items shipped: June 24, - [redacted] ending in ***: $K [redacted] Sold by: [redacted] .com LLC $Condition: New
I am not sure whats going on at design toscano Incbut I have been experiencing some not so good times with this company, first I saw a statue on another site that was made just like alot of statues (gargoyles) that they sell and and when I inquired about I was basically blown offand then I went to make an order for a handful of things and was rudely told that none of the sales or coupons that are advertised on the web site were allowed to be used.I was going to call customer service but realized its the same number as everything elseAre they going out of business? How can they advertise 20% off and not honor it
Buyer Beware! This company sells poor quality, Chinese-made junk! I ordered a few items for gifts, and every single one had major flaws! The statues had very ugly, uneven finishes, and nicks in the resinFor a dollar item, the finish needs to be smooth with no imperfections! I returned thoseI also ordered a large sculpture, but the box was crushed in places, with holes in it! The box looked like it had been through a tornadoIt was open on the bottom! The item itself had an uneven base which made it wobbly, and a huge crack in the baseBut the worst of all was yet another hole in it! The hole went all the way throughI returned itRidiculousThis company needs to inspect their items for quality controlI ordered items from them and every single one had holes in it! If I am spending my hard earned money for something, it has to be flawlessAnd all of them were made in ChinaAvoid this company if you want quality made items!
Thank you for your inquiry and I apologize for the delay in respondingAll of our garden statues are meant for outdoor use and have a UV component in the paintHowever, with all painted items especially those with a lot of bright colors there will be fading over time If asked we recommend to customers that if they want to maintain the colors over a period of time spraying with a clear coat finish for resin will help with that processI apologize that this information was not relayed to you at the time of order- I am also checking to make sure the "care instructions" are added to our web site for this productIn the event a customer encounters a problem with severe fading or cracking on an item within a year we will provide a free replacement for the item and I apologize that this option was not offeredWe would be more than willing to send a free replacement, but I would need to have the original order number or the name of the person who ordered the item as we find no order in our system under the name and address providedPossibly the item was ordered as a gift and may be under a different name and or address.I can be contacted with this information via our customer service email address at [email protected] - please mark the email to the attention of [redacted] Matej Thank you for giving us the opportunity to rectify this situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I replied to their email on 11/22/copy below Morning ***, thank you for the response to Revdex.com, the item was purchased from [redacted] see belowThe Lion was brought indoors during the winter, it is in good condition except the paint has fadedMy phone number is [redacted] if you wish to discuss.Regards*** Order Details Ordered on June 23, Order# [redacted] Shipping Address [redacted] ***[redacted] Dr [redacted] United States Payment Method [redacted] Order Summary Item(s) Subtotal: $Shipping & Handling: $Total before tax: $Estimated tax to be collected: $Grand Total: $ Items shipped: June 24, - [redacted] ending in ***: $K [redacted] Sold by: [redacted] .com LLC $Condition: New