Design Union, Inc.

After researching this customer the following is our response Customer's house was delivered on July 16, Our company policy is to warranty the house for a period of one year after the certificate of occupancy is obtained and the customer moves into their homeAt that point the
individual component warranties are in effect for their remainder of the warranty period The customer obtained C of O and moved into the house on September 19, and at that point in time there were no outstanding warranty or service issues and everything was working correctly We have received no correspondence regarding any open issues from the customer in over two years and now the customer is filing a complaint with the Revdex.com? It is our contention that this complaint has no merit and our company will be taking no actions at this time Regarding the customer's threat of initiating a smear campaign against our company we will let our attorney handle that in front of a judge

Response from consumer by phone: The issues have been resolved but we were not happy with the service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
Fred Bristrisky
Dominic Bellanti recommended a roofer he likes to check out my skylights(***) When *** came to check out my skylights out he found that they were installed incorrectlyThe skylight had condensation in all of them and of them were cracked for incorrect nail placement thru the plastic of the skylight itself.I am waiting for Mr.Bellanti to contact me about the course of action he is going to take*** was out on 2/19/and went right after to Owl Homes to talk to Mr.Bellanti about repairs

Per the customer's request, proof of the bond is attached.  If any additional information is required please contact me directly at [redacted]Brian H[redacted] ControllerOwl Homes of FredoniaPH: [redacted]

Customer's complaint refers to Owl Homes of Fredonia not connecting to the septic system.  In the sales contract between the customer and Owl Homes they were being charged a total of $3,500 to hookup to existing utilities to include the septic, well and electric.  The original septic...

system to their existing house failed the Chautauqua County's test and therefore had to be reworked where the customer hired a separate contractor to perform the work.  In addition Owl Homes was to hook up to the original electric to their existing house which would not pass inspection.  Owl Homes installed a new electric system which far exceeded the price charged to the customer in their sales contract.  Owl Homes lost money on the utility portion of the contract.Owl Homes policy is that Owl Homes remains in possession of the home until paid in full.  In order to obtain a building permit to allow the customer to place a new manufactured house on their property The town of Hanover required Owl Homes to obtain a bond (see attached letters) to assure that the existing house was removed from the property once the new house was in place.  At this point in time Owl Homes is seeking reimbursement of the cost of the bond which it obtained.  The amount owed by the customer is $1,000 which was invoiced to the customer on invoice # 2047 dated 12/9/2014.  Per a conversation between the customer and the president of Owl Homes, Owl Homes would agree to release the MSO which would allow the customer to apply for a title for $500.00.

[redacted] [redacted] came into Owl Homes of Fredonia to purchase a home in her initial discussion with Pat (saleman), money was an issue and she only wanted to spend so much.[redacted]'s brother then became involved in assisting [redacted] and told her she needed a steeper roof pitch to accommodate the snow...

load.[redacted]'s original plan was to put the home on a pier foundation and install the basement later on, her brother talked her into doing the basement now.  With these 2 options that were added she exceeded what she wanted to spend and did not want to spend anymore.  The siding that she is referring to is an added option and again [redacted] did not want to spend anymore after those 2 options were added.  Our sales person did slot the home however the manufacturer will not build a home without a signed confirmation that has the sales person signature and the buyers signature.  [redacted] was aware in the beginning of her loan that she would be getting money back after the project was complete and the expenses were finalized.  On December 12, 2016 [redacted] and her brother came into Owl Home of Fredonia sat with [redacted] and [redacted] went over the complete project.  At that point a refund was issued to [redacted] and a release was signed by [redacted] waiving Owl Homes of Fredonia of any further obligations.

All items that customer was complaining about have been completed and they have their certificate of occupancy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Revdex.com spoke to [redacted] today. He stated the bond is not mentioned in the contract and he does not owe any money. The company should have incorporated the bond into the contracted price. He is requesting the title as the house is paid in full. He put a $500 deposit down and is requesting proof of the bond being purchased.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The color of the house has nothing to do with the siding that was coming off.  The company did not respond to my Revdex.com complaint or calls until I showed up at their office after months of being ignored to get something repaired. Then and only then was something done and now a nasty reply was sent by the bookkeeper Brian.  I did not file a complaint about the color, I was filing a complaint because the siding was buckling and I just needed it fixed as it is under warranty.  It took filing a complaint with the Revdex.com, contacting Dominick (the owner), calling them, emails, taking pictures and finally going down to their office where I was told "we are not replacing or fixing anything" by Brian.  This bookkeeper is extremely nasty and instead of passing along the problem to Jason to get fixed he just yells.   It was finally fixed by Jason after he came up, took pictures and agreed it needed fixed.  It was a simple fix. The company is just mad because I wasn't happy with how they did business and expect them out live up to warranties.  They tried many times to pull a fast one over a woman buying a house. If the house is under warranty, they must fix it. Its part of selling houses.  Don't like it, get out of the business. Regards, [redacted]

Customer has been complaining about her siding since she purchased the house.  She feels that she did not receive the color she wanted and has been coming up with any reason(s) to have it all replaced.  The customer and sales associate went over the detailed conformation order prior to the...

house being ordered and she signed off on it.  The color of the siding is what she ordered.  As for customer's complaints about the siding we have had both the factory as well as our subcontracted [redacted] & siding go to her house and correct the issues she wanted corrected.  Based on both the factory's and [redacted] reports to us the siding issues have been corrected and all work is complete at this time.

As you requested, I have sent Owl Homes of Fredonia an email and asked them to email me a digital copy of my purchase agreement, which I'm sure has the Owl Homes of Fredonia's warranty, at that time, for my on the back.  I have also sent them a certified letter requesting a copy of my purchase agreement.  I am sure Owl Homes of Fredonia is eager to resolve my complaint and will be sending the purchase agreement to me within just a few days and I will forward a copy to you so the complaint process can proceed. Thank you for helping me with my complaint.  If you have any questions please email me at [redacted]

In response to the complaint ID# [redacted] filed by [redacted], please see the attached documents which include our initial response to the complaint.Submitted 3/17/2016 at 10:25 am. I am contacting you in regards to the consumer's complaint that was sent to our office on March 10,...

2016. Here is our reply.On June 2, 2014, Owl Homes of Fredonia was hired by [redacted] to install 3 skylights for his home. The skylights were installed for customer. Skylights had zero issues with any leaks for 8 months. The first issue we had with the skylights February 25, 2015 when Mr. [redacted] called to inform us that the skylights that were installed were leaking. On February 26, 2015, Owl Homes of Fredonia employees went to inspect issue with skylights and make any necessary repairs. When Owl Homes of Fredonia employees got to the customer's home they found that ice had built up on roof from drip edge to base of skylight approximately 4 1;2' high, and about a W' thick. Due to the variable causes of ice build up the issue is not warranted. Owl Homes of Fredonia employees also found that water was pooling where the skylight and ice and met. The ice was chipped away to form drainage to relieve the water from causing any further damage to Mr. [redacted]'s home. Upon inspection in home there were water spots on Mr. [redacted]'s drywall ceilings. No drywall cracks were found at this time. It is unclear whether the waterdamage on the ceiling was caused from the skylights or the failing roof. As per Owl Homes of Fredonia employee's inspection; found that the water damage was more towards the outside exterior wall of his home and only a little in the proximity of the skylights. Owl Homes of Fredonia employee's feel that ice damming was just a result in the leaking that he had but highly weather shingles makes it very unclear whether it came from the skylight or the surrounding areas. Photo #1 taken by Mr. [redacted], complaints shown are cauking and insulation showing. Per Owl Homes of Fredonia, all nail holes need to be caulked. As far as the insulation showing, the insulation a cutting in of skylight was done by the manufacturer of the home. Any gaps in sheathing were from the manufacturer. Owl Homes of Fredonia did a direct replacement of skylight with no alterations to the structure of the home. Photo #2 taken by Mr. [redacted] is showing his complaint of now sealant and again seeing plywood and drywall. Owl Homes of Fredonia on Photo #2 did highlight the area as to where the sealant is placed. Owl Homes of Fredonia does not want to over seal it so the rubberized roofing cement is oozing out all over the place. Seeing the drywall and plywood again is direct from the manufacturer that built his home. Photo #3 taken by Mr. [redacted] complaints are the Protecto wrap, sealant, and seeing drywall and plywood. The Proteco wrap is an underlayment that just goes under the shingle. We have again already addressed the issues with the sealant and seeing of drywall and plywood in previous pictures. Photo #4 taken by Mr. [redacted] again already addressed in previous statements above. Photo #5 taken by Mr. [redacted] the exposed staple is on factory installed sheathing and is not affected by any external weather due to the protection of the skylight. You can see the staple by looking down through the skylight by standing on the roof looking down. Again Owl Homes of Fredonia did direct replacements of the skylights and no alteration to thehome structure was done by Owl Homes of Fredonia and was done by the manufacturer of the home. Photo #6 taken by Mr. [redacted] again is the same concern as his other complaints that have been addressed above with Owl Homes of Fredonia just doing a replacement and no alterations to the structure of the home. In 2015 Owl Homes of Fredonia received a phone call from Mr. [redacted] to Owl Homes of Fredonia's Construction Forman, [redacted]. Mr. [redacted] stated to [redacted] that the hot water tank stack was leaking. [redacted] did an inspection and found that the stack was not leaking but the hot water tank that was in Mr. [redacted]'s home had failed and was leaking at the hot outlet pipe that was part of the hot water tank causing water to pool up on the floor and set off some water sensing alarms that Mr. [redacted] has put into his home. As far the issue with the microwave vent it has been one year plus since we have heard of any such reports of water leaking into his microwave. He did contact our office on January 16, 2016 and again this was the first that we were hearing of such an issue. Owl Homes of Fredonia has been out to Mr. [redacted]'s home for other service and it was never brought to Owl Homes of Fredonia's attention that there were any issues with his microwave vent. The vent had gone through an ice storm, a snow storm, 2 winters, rain storms and no issues were mentioned or reported to Owl Homes of Fredonia until January 16, 2016. To address the issue with Owl Homes of Fredonia replacing Mr. [redacted]'s roofthe informationthat he provide was correct and Owl Homes of Fredonia did not want to do Mr. [redacted]'s roof. Owl Homes of Fredonia's Construction Manager, [redacted], explained to Mr. [redacted] that Owl Homes of Fredonia is not a roofing company, that Owl Homes of Fredonia can do repairs on the roofs but do not want to be responsible for a whole tear off and new roof. [redacted] did offer to provide Mr. [redacted] names and phone numbers of roofing companies that would be able to assist Mr. [redacted] with his roof but Mr. [redacted] refused the offer. Owl Homes of Fredonia did want to cut ties with Mr. [redacted], Owl Homes of Fredonia just does not want to create any future work for Mr. [redacted] due to the series of complaints with workmanship of Owl Homes of Fredonia. On August 15, 2014 Mr. [redacted] had an issue with the candy cane vents that Owl Homes of Fredonia installed for 2 bathrooms and 1 kitchen. The stacks were custom made taller per customers request again as snow is heavier on that side of the home. Photo #7 is an Owl Homes of Fredonia service requested for the installation of hot water tank stack and installation of brackets for 3 PVC pipes. Photo #8 taken by Mr. [redacted] was prior to Owl Homes of Fredonia repairs to stacks. All 3 PVC vents had received 2 brackets a piece that was willing offered by Mr. [redacted]. At the time the PVC vents were installed [redacted] was unsure the type of bracket that he wanted to use for support. Again Mr. [redacted] offered the brackets that he had for Owl Homes of Fredonia to use. Back to Photo #7, work was completed and signed by Mr. [redacted] showing his satisfaction of work completed. Owl Homes of Fredonia did install a new furnace stack extension not a complete furnace pipe install, differences being we put a taller pipe from the existing roof boot to raise height of stack per customer's request due to the heavy amounts of snow that he receives on that side of the home. Owl Homes of Fredonia did not replace the roof flange. A complete furnace stackextension would require a pipe that would run from the top of the furnace through the roof and would have a new roof flange and a top extension that would be attached as a separate piece to obtain a variable height.In closing since receiving this letter we have tried to contact Mr. [redacted] to discuss exactly his complaints and concerns to try to get this resolved but he has not returned our calls and or had hung up on us. We contacted him March 14-16, 2016 and there has been no communication with him at this point. Respectfully Submitted,Dominic A. Bellanti, President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While it is correct that we have received our certificate of occupancy I reject the claim that the things we have been "complaining" about have not been resolved.  There are MULTIPLE things on the interior of the home that need attention and we are now going on 6 months since the home has been on the foundation.  For example, and I have multiple emails to corroborate this claim:There is moulding throughout the home that is in need of repair.The french doors to the master bedroom have yet to be repaired so that they actually close.The carpet is still ripped up in the living room and I have 2 small children for which this poses a danger toThe grout in the master shower has been cracked and has fallen out so that the shower is not in usable condition without causing water damage behind the tiles so we are showering in the guestroomMost if not all of the tile grout on the master bath are cracked and have not been repaired.We are still waiting for the replacement island counter top which we have been told multiple times would be done.  The last time given to us was the week of July 18th and it is not done as of August 1There is a broken pull out shelf in the pantryThere is a drawer in the island that does not pull outWe are experiencing flooding in the basement every time we have rain due to a lack of any sort of drainage at the bottom of the bilco stairs and/or inadequate sealing, no one has been out to look at this problemThe door to one of the kids rooms has still not been replaced.All in all we are extremely disappointed with experience and are not sure what else we can do at this point to get any of the above taken care of short of involving an attorney which we have not done thus far.  But after the stress and anxiety that we have been forced to, and continue to suffer legal action may not be out of the question at this time.  Regards,
[redacted]

June 10,2016Revdex.com1 00 Bryant Woods SouthAmherst, NY 14225716-881-5222[redacted]Dear [redacted]I am writing in response to your complaint that you received on June 10, 2016 ID number [redacted] from [redacted] I am informing you that the person that...

was in contact with you and made the complaint was not the customer of Owl Homes of Fredonia. The customer that is associated with this complaint is Brian [redacted] and he was the only person on our contract but I am going to address the issues from [redacted] to let you know where this stands.Mr. [redacted] did sign the contract with Owl Homes of Fredonia in August 2015. However there were issues with financing and they did not physically close the loan until December 2015. December 2015 the home was ordered with the manufacturer of the home and the time frame to be built is roughly 6-8 weeks. The home was delivered to the customer's site at [redacted] February 4, 2016. Due to inclement weather the home was not physically set on the customer's foundation until February 24-25, 2016. Once the home is set it take approximately another 6-8 weeks for the home to be finished for construction. With doing homes in the winter the time frame does increase and will take approximately 2-6 weeks longer because of weather conditions.Once the home was set from my understanding a deck and stairs were to be constructed for. As per the contractor that was hired. Mr. [redacted] was unsure at the time if they were going to just pour a patio and or build a deck off the back of the home. It was not until May 4, 2016 that Mr. Lords decided that they would be building the deck off the back. Once the contractor received notification that he was to build a deck he then needed to still order all the materials for the steps to have it built. Materials were shipped to the site on May 25, 2016. Once materials were ordered it took an approximately 2 weeks for the deck to be constructed. The deck and steps have been constructed and are done.Currently there is a punch list of a few items that still need to be addressed and our plan once the items are taken care of is to contact the building inspector to do the walk through so we can get a Certificate of Occupancy and get the customer into their new home.Sincerely,Del B[redacted]