Sign in

Design Windows And Doors, Inc.

Sharing is caring! Have something to share about Design Windows And Doors, Inc.? Use RevDex to write a review
Reviews Design Windows And Doors, Inc.

Design Windows And Doors, Inc. Reviews (3)

I am rejecting this response because:
I earlier sent you copies of contracts and such reference this caseI just read the response from Design Windows and Doors to the Revdex.comI was contacted by *** *** in EscondidoBut, he told me Design Windows and Doors wanted him to replace the windows and to bill me, not Design Windows and DoorsThe owner of *** *** is *** is the person who contacted me and told me what Design Windows and Doors asked him to do*** told me it would cost approximately $to replace the window*** also stated to me it was odd to have a competing window company call and ask him to contact me Also it is not just replacing the glassThe window is “Argon” gas filled for energy performance. As the contract I emailed you states, "Life Time Warranty." And, I spoke to *** of Design Windows and DoorsI was not offered any type of helpNo where on my contract does it say anything about year labor cost warrantyAlso I looked up American Integrity Windows on the internet and they claim to be the largest company the the USA. Yes I did write a review on YelpIt was an honest assessment of my situation. *** ***

Initial Business Response /* (1000, 8, 2016/06/25) */
On 4/we signed a window contract with *** with a three day right to cancel ending midnight of 4/On 4/we charged his credit card $On 4/he contacted the office and wanted to cancel the contract The salesperson spoke with
*** and was told that he had a contractor who would do it for less and that was why he wanted to cancelOn 5/the owner communicated with *** via text and made an agreement with him to cancel the contract for a 30% buy out which *** agreed to in the textThis was a breach of contract but we mutually agreed to a buy-out to resolve the situationThat same day we refunded $to his credit card leaving a total buy out of the contract to be $We have just left a message for *** and e-mailed him to make sure he realizes that he did receive the refund he agreed to (I verified with the bank that the refund was processed on that date) and to have him contact me to discuss the situation and his concernsI will be out of town for a week and will try to contact *** again and will update the Revdex.com complaint at that time

[redacted]  purchased American Integrity windows from our company in April of 2010.  In March of 2017 he contacted us and said he had moisture between the [redacted] in one window.  This is seal failure and is a manufacturer, not an installation issue.  He had a four year warranty...

with our company for any installation issues only, but a lifetime warranty on the window itself from the manufacturer,  American Integrity in Apple Valley. However, American Integrity closed and the new company will not honor any warranty.  Even though this issue was not an installation issue and so is not covered under our warranty, we proposed to [redacted] that if he paid for the [redacted] that we would pay for the service and install the new [redacted] at no cost.  He did not need a new window but only needed the [redacted] replaced. We felt that this was a good & fair solution considering that our warranty did not cover this and we were willing to absorb the cost to install the glass.  We even contacted [redacted] in Escondido to make it easy for him to obtain the glass.  [redacted] then filed a complaint with the Revdex.com and  placed a bad review on Yelp against our company.  On the Yelp review he gave untrue and misinformed statements.  1.  He stated that we would not help him.  We did help him by offering to do the installation of new [redacted] if he purchased it (we do not manufacture [redacted] or windows) and even contacted a local [redacted] company for his convenience.  2. He stated that he went online and that Integrity Windows was still in business.   His windows were manufactured by American Integrity Windows in Apple Valley , CA.  American Integrity closed in approx 2015 and then reopened under different names. (Please see the attached information & reviews on American Integrity) We believe it is the same owner but he will not honor any warranty under American Integrity.  We have spent hours trying to convince them to honor warranties but they refuse.   It is unfortunate that  a company closes and then operates this way, therefore we wanted  to help [redacted] by offering what we did but he does not want to accept our offer.

Check fields!

Write a review of Design Windows And Doors, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Design Windows And Doors, Inc. Rating

Overall satisfaction rating

Address: 504 S Mountain Ave, Ontario, California, United States, 91762-4111

Phone:

Show more...

Web:

This website was reported to be associated with Design Windows And Doors, Inc..



Add contact information for Design Windows And Doors, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated