Design Within Reach Inc Reviews (2)
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Design Within Reach Inc Rating
Address: 1450 Ala Moana Blvd Ste 3328, Honolulu, Hawaii, United States, 96814
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Client contacted us to have special order cabnet made to his spec. Was told lead time an that there was a 50% deposit. Signed paperwork to that effect. Then he tried to call and cancel with another account executive. I reached out and left a voice mail that day as well as
emailed the following: "I heard that you called in today to cancel the media cabinet. Just a reminder, special orders are not technically cancelable (I suppose you could, but you would lose the 50% deposit). This was outlined in the special order documents that you signed on the 12th of October. I was somewhat surprised to hear that "delay" was the reason you wanted to cancel, as we are lest than weeks into the stated week lead time. Let me know if you have any questions." If he had contacted me directly and said that he was alright with losing 50% of the value of his order, then it could have been cancelled right then. However he never returned any email or calls. He refused multiple attempts at communication, several emails and calls as well as physical mail
Client contacted us to have special order cabnet made to his spec. Was told lead time an that there was a 50% deposit. Signed paperwork to that effect. Then he tried to call and cancel with another account executive. I reached out and left a voice mail that...
day as well as emailed the following:
"I heard that you called in today to cancel the media cabinet. Just a reminder, special orders are not technically cancelable (I suppose you could, but you would lose the 50% deposit). This was outlined in the special order documents that you signed on the 12th of October. I was somewhat surprised to hear that "delay" was the reason you wanted to cancel, as we are lest than 5 weeks into the stated 22 week lead time. Let me know if you have any questions."
If he had contacted me directly and said that he was alright with losing 50% of the value of his order, then it could have been cancelled right then. However he never returned any email or calls. He refused multiple attempts at communication, several emails and calls as well as physical mail.