Design X Manufacturing, Inc.

Customer purchased three salon chairs on 02/21/On 11/04/2014, Design X was contacted by customer and told that two of these chairs had crackedThis was months past Design X's year warranty period, however, Design X still reached
out to their supplier of these chairs to see if anything could be done to replace or repair the cracked unitsSupplier responded on 11/06/that the chair's warranty had expired, and therefore nothing could be doneThis information was then relayed to the customer on 11/06/Customer was not satisfied with the answer and took further action against Design XOn 02/25/2015, Design X contacted the chair supplier again to voice frustration over the units that cracked which were sold to customerChair supplier now states on 02/25/that they will exchange the chairs free of charge, noting that they are not defective, just plastic and not as strong as wooden upholstered chairsDesign X informed customer on 02/25/that they will now be given two replacement chairs free of charge as soon as they are received from the chair supplierDispute has been resolved

Customer purchased three salon chairs on 02/21/2013. On 11/04/2014, Design X was contacted by customer and told that two of these chairs had cracked. This was 9 months past Design X's 1 year warranty period, however, Design X still reached out to their supplier of these chairs to see if anything...

could be done to replace or repair the cracked units. Supplier responded on 11/06/2014 that the chair's warranty had expired, and therefore nothing could be done. This information was then relayed to the customer on 11/06/2014. Customer was not satisfied with the answer and took further action against Design X. On 02/25/2015, Design X contacted the chair supplier again to voice frustration over the units that cracked which were sold to customer. Chair supplier now states on 02/25/15 that they will exchange the chairs free of charge, noting that they are not defective, just plastic and not as strong as wooden upholstered chairs. Design X informed customer on 02/25/2015 that they will now be given two replacement chairs free of charge as soon as they are received from the chair supplier. Dispute has been resolved.

Review: I purchased two salon chairs from Design X - the chairs took 6 months to arrive after being told by the company explicitly that it would take 10 weeks. Active communication with the company continued to state the product would take 10 weeks but ultimately 6 months. Further, after 15 months -- though the chairs had no specific weight limits or cautionary statements - and though the chairs were not used in any unreasonable manner nor were the patrons who sat in the chair overweight, the chairs cracked down the middle of the seat (in chair one) and down the center of the seat (in chair two). The patrons were completely embarrassed and the chairs cannot be used. When I contacted the company, the representative said they would check with the manufacturer. They then responded that since the issues did not arise within the one year warranty, there was nothing they could do. I find this absolutely unacceptable in light of the price paid, the quality of the products represented, and the type of defect incurred - reasonable use of the product led to the break in the chairs, the potential injury to my patrons, and now unusable chairs.Desired Settlement: I request that the chairs either be repaired, replaced, or refunded.

Business

Response:

Customer purchased three salon chairs on 02/21/2013. On 11/04/2014, Design X was contacted by customer and told that two of these chairs had cracked. This was 9 months past Design X's 1 year warranty period, however, Design X still reached out to their supplier of these chairs to see if anything could be done to replace or repair the cracked units. Supplier responded on 11/06/2014 that the chair's warranty had expired, and therefore nothing could be done. This information was then relayed to the customer on 11/06/2014. Customer was not satisfied with the answer and took further action against Design X. On 02/25/2015, Design X contacted the chair supplier again to voice frustration over the units that cracked which were sold to customer. Chair supplier now states on 02/25/15 that they will exchange the chairs free of charge, noting that they are not defective, just plastic and not as strong as wooden upholstered chairs. Design X informed customer on 02/25/2015 that they will now be given two replacement chairs free of charge as soon as they are received from the chair supplier. Dispute has been resolved.