Patient [redacted] - [redacted] may have refund on the implant stabilization system onlyafter re-consideration of her case.My origianl resolution presented to her consisted of removal of her implants, since shewas exhibiting rejection, a risk of the implants and to make her a traditional and newdenture at no additional costShe got upset and left.Due to the cost of materials, my time in doing the implant surgery & modification ofdenture, full refund will not be givenNo refund to see another dentist while we wereclosed for summer vacation.She did not have any complaints about the dentures until they were modified forimplantsShe d¡d not like the stabilization system and therefore I will refund for theimplants only.Sincerely,Dr [redacted] -***
To Whom it May Concern: Transcend Credit Union is in receipt of Mr [redacted] ’s complaint filed in November in which he states that the credit union did not notify him of the name and changeFurther, Mr [redacted] asserts that the credit union has not applied his October loan payment and that his credit score has dropped points due to this circumstance Transcend Credit Union went to great lengths to notify the membership of the name change that took place in September All credit union members were sent two postcard notifications through the United States Postal ServiceTranscend Credit Union kept and maintained the same telephone number, [redacted] , for customer service inquiriesThe website was updated to [redacted] , and attempts to navigate to the old web address ( [redacted] ) are automatically forwarded to the new Transcend web addressLast, no mailing address has changedOur mailing addresses remain: [redacted] *** and [redacted] *** Second, Transcend is in receipt of the 9/3/loan payment that Mr [redacted] references in his complaint; it was applied to his loan account on 9/15/2017, the same day it was received as incoming mailIn addition, we received another payment on 11/3/ As a courtesy, the 11/payment was backdated to 10/and a late fee was refundedIn addition, and also as a courtesy, the due date was updated to 12/19/due to the member making a double payment in 12/However, going forward the member is advised that loan payments may not be pre-paid more than days in advance of the due date(This means that Mr [redacted] ’s 12/19/loan payment may be made as early as 11/20/2017.) Last, the credit union reviewed the payment history and is updating all major credit bureaus to report that Mr [redacted] has made all loan payments as agreed since account openingAs of the date of this letter and per the request of the complainant, I have left a message for Mr [redacted] at [redacted] which included my direct phone numberShould any further information be needed, please feel free to contact me directly at [redacted] or [redacted] Transcend Credit Union considers this matter resolved, and no further action warranted Sincerely, [redacted] Director of Consumer Lending
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The cost of extractions is $per toothmy refund should be $
Thank you for submitting your concern The website now lists extractions as a service provided and the section describing extractions states that xrays are required and the fee is not included in the extraction cost.Sincerely,Dr [redacted]
Dentures were purchased in April We cannot refund for a set of dentures that are over one year old She also had them remade, top and bottom, at no charge June At this point we have attempted to address her concerns and honored our one year warranty on breakage.If patient requires a repair, there will be a norminal charge.She has been wearing the remake set without any issues since June 2015, and the last time she came to see us, she stated that her mouth was swollen because she had eaten something she was allergic to A denture should not be adjusted because your mouth is temporarily swollen She needs to treat her allergies as she normally does.Sincerely,DrJennifer Alston-Sako
Patient [redacted] - [redacted] may have refund on the implant stabilization system onlyafter re-consideration of her case.My origianl resolution presented to her consisted of removal of her implants, since shewas exhibiting rejection, a risk of the implants and to make her a traditional and newdenture at no additional costShe got upset and left.Due to the cost of materials, my time in doing the implant surgery & modification ofdenture, full refund will not be givenNo refund to see another dentist while we wereclosed for summer vacation.She did not have any complaints about the dentures until they were modified forimplantsShe d¡d not like the stabilization system and therefore I will refund for theimplants only.Sincerely,Dr [redacted] -***
To Whom it May Concern: Transcend Credit Union is in receipt of Mr [redacted] ’s complaint filed in November in which he states that the credit union did not notify him of the name and changeFurther, Mr [redacted] asserts that the credit union has not applied his October loan payment and that his credit score has dropped points due to this circumstance Transcend Credit Union went to great lengths to notify the membership of the name change that took place in September All credit union members were sent two postcard notifications through the United States Postal ServiceTranscend Credit Union kept and maintained the same telephone number, [redacted] , for customer service inquiriesThe website was updated to [redacted] , and attempts to navigate to the old web address ( [redacted] ) are automatically forwarded to the new Transcend web addressLast, no mailing address has changedOur mailing addresses remain: [redacted] *** and [redacted] *** Second, Transcend is in receipt of the 9/3/loan payment that Mr [redacted] references in his complaint; it was applied to his loan account on 9/15/2017, the same day it was received as incoming mailIn addition, we received another payment on 11/3/ As a courtesy, the 11/payment was backdated to 10/and a late fee was refundedIn addition, and also as a courtesy, the due date was updated to 12/19/due to the member making a double payment in 12/However, going forward the member is advised that loan payments may not be pre-paid more than days in advance of the due date(This means that Mr [redacted] ’s 12/19/loan payment may be made as early as 11/20/2017.) Last, the credit union reviewed the payment history and is updating all major credit bureaus to report that Mr [redacted] has made all loan payments as agreed since account openingAs of the date of this letter and per the request of the complainant, I have left a message for Mr [redacted] at [redacted] which included my direct phone numberShould any further information be needed, please feel free to contact me directly at [redacted] or [redacted] Transcend Credit Union considers this matter resolved, and no further action warranted Sincerely, [redacted] Director of Consumer Lending
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The cost of extractions is $per toothmy refund should be $
Thank you for submitting your concern The website now lists extractions as a service provided and the section describing extractions states that xrays are required and the fee is not included in the extraction cost.Sincerely,Dr [redacted]
Dentures were purchased in April We cannot refund for a set of dentures that are over one year old She also had them remade, top and bottom, at no charge June At this point we have attempted to address her concerns and honored our one year warranty on breakage.If patient requires a repair, there will be a norminal charge.She has been wearing the remake set without any issues since June 2015, and the last time she came to see us, she stated that her mouth was swollen because she had eaten something she was allergic to A denture should not be adjusted because your mouth is temporarily swollen She needs to treat her allergies as she normally does.Sincerely,DrJennifer Alston-Sako