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Designamics Reviews (4)

We spoke with her the day before the complaint and explained that she never did agree to our terms in the contract so we never had a valid contract so that's why we never began her jobWe require that the homeowner pay the deductible in full prior to commencing the work or ordering any materials
She did NOT want to pay the complete deductible nor pay the cc processing fee of percent that the cc company charges us to run customer cards therefore we never had a valid contract and will not start a job without one we told her numerous times of this so it's shocking to see that she complained to Revdex.com We did however since then remedy the situation and come to an acceptable agreement and she said she would call to remove the complaint can you please verify with her that we have provided a satisfactory resolution to her issue and have the complaint removed thanks this was told to me weeks ago that's why this response was not sent sooner thanks again

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** This has been resolvedMy husband on 8/18/went to the company and picked up our refund check and the pieces of siding and released them and us of any future business.Once again as I told Frank it was not that we were accusing them of lying to us but a lack of communication. When you tell someone that you will be there on a certain date and then don't show or even call the customer to let them know the reason and the customer then calls 1-weeks later to find out what happened, that's lack of communication.I hope this will help the company correspond with their clients and keep them informed from this point and going forward. Revdex.com Thank You for helping us get this matter resolved.*** ***

8/8/@ 1119AM Returned Franks call which he stated that he was upset that we notified the Revdex.com and tarnished his business name but would like to resolve this situation. He stated that they found a company that could process our siding but their machines are down till October and he was sorry
for the inconvenience. Accepted his apologize but stated that if his company would have had better communication with their clients that this may have not happened. Agreed to work on a statement of what was done and the cost and refund us the remaining balance and the pieces of siding which they took for samples within the week of Aug 8th and call us to set up a time to meet.8/15/@ 1105AM We have NOT gotten that call yet............................................***

We have called and spoke with the customer we will release her from the contract she signed and only charge her for services performed on her homeFrom what we have done and what she has paid, there is a small balance she owesI have sent the breakdown and invoice to the customer and the insurance companyThe problem is that we had taken a sample of her siding and sent I off to *** *** to see what siding was on her home and since it was metal siding it is hard to find It was a long arduous process to track down the siding and very time consuming, the customer called multiple times for a date for installafter not having suitable answers for her of when it would be installed she felt we were pulling her chain and getting the runaround so filed the complaint turns out that the siding on the home is made by *** *** and their machine to make it is broken and won't be fixed till the end of October and it's not available in any of our outlets and we have or distributors we deal withwe are happy to release her from the contract and have her pay the balance of what she owes may that point we will send her the lien waiver for services rendered and close the file thanks frank ***

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Address: 1370 Solar Heights Dr, Prescott, Minnesota, United States, 86303

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