Designco Construction

Complaint: [redacted]
I am rejecting this response because:
In light of the response from Mr. H[redacted] and the lack of communication/follow through I do not have the trust in his company to perform any other work at my home.
There is no misunderstanding. Employees of his company acting on his behalf, whether past or current, promised and contracted with me to perform the job according to the insurance company “work order”. I have not received a single call from Mr. M[redacted], there have been no messages left, nor have there been any cards left at my door. Mr. M[redacted] was made aware of my work schedule and was given instructions to leave a message and calls would be returned in a timely manner. I have not seen nor heard from Mr. M[redacted] since the day the roof was installed. Emails were exchanged with Mr. M[redacted], as that was my preference to have it in writing, but he asked that I call instead.
It was not until I received a call from Jamie asking whether I wanted a refund of the work not completed or to have them paint instead that there has been any correspondence. In addition I spoke to a woman who identified herself as Mr. H[redacted]’s wife and was told that he would return my call. That never occurred.
If the contract/work order has Gallery Blue, it was altered after it was signed, which adds to the distrust currently held for this company.
At this point I am requesting a refund for the work not completed and compensation for the wrong color.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Attn: Revdex.comRE: [redacted]I, Russell H[redacted], Owner of DesignCo Construction, would like to apologize for the misunderstanding. To my knowledge, my Superintendent had gone to Ms. [redacted]s' home to address and correct all issues, as well as our salesmen Damian M[redacted]. The Sam she is referring to, is no...

longer with our company. Damian was the co-salesmen who took over this job, as well as being on the property address at time of install.Our salesmen, Damian M[redacted] has made numerous attempts to reach Ms. [redacted], i.e. calling daily, leaving multiple voicemails, as well as visiting the property, leaving business cards at Ms. [redacted]'s  door; all at different times of the day. He has not had any response from her. The work order we had, said the roofing metal color that we installed, was her desired color.However, I am willing to fix any issue she is not satisfied with. We want our customers to be happy. Even if it means we have to go back and remove the existing metal and replace with the color of her choosing, we are willing to do that.

We actually met with homeowner and he had no issue with work done, he was actually very happy. The issue was for making payment there was a loss of communication with the salesman who had been hospitalized. We have at this time received payment from homeowner and notified him that we have filed for...

the balance owed from the insurance and he will notify us through the company’s main phone line when received. The customer was pleased and assured us to write a positive review and refer our company in the future. We have also stayed in contact with [redacted] to follow up that Steve the salesman has been in contact with him, and received all paperwork needed at completion of job. We will also be In contact with him to receive final payment.

As per complaint we contacted customer [redacted]. We offered to fix the sunroom or reimburse for out of pocketed expenses. [redacted] agreed upon Steve the salesman to go to her on her home on July 26, 2017. [redacted] signed and agreement stating she would accept the work being completed. I have...

enclosed a copy of this agreement with her signature, and also of what we have done for [redacted] prior to complaint. We were not aware of the problem until a month had passed after work was completed, the house had passed inspection as well, so again we had no idea this situation was going on. We have fixed the situation with [redacted] and deeply apologized for any inconvenience. We hope in the future she does refer our company. We also enclosed to her other ways to get ahold of the company in the future.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The reason why I'm rejecting has nothing to do with the roof or the sun room that they fixed. It has to do with hot water tank. Yes it was a month before I contacted them but only because I thought it was the hot water tank that was messing up. There is absolutely no way that the pipe is visible unless you removed it. That is why I called a plumber to check out the hot water tank. The plumber had stated that the hot water tank was fine, so he was just as clueless as I was. Then I had told him that I had a new roof put on, and asked the plumber if that would have anything to do with the hot water tank going out. The plumber had stated he would go look at the roof and the pipe leading to the hot water tank and that's when we found out the pipe was mangled. So yes I agree it wasn't until a month later BUT only because I had thought it was my hot water tank. Before they had put on the roof, the hot water tank was working fine and has never done that before. It was a week after they had put on the new roof that the hot water tank was going out. I was completely clueless as to why it kept going out. The hot water tank is fairly new, only 7 years old. THAT IS WHY IT TOOK A MONTH TO CONTACT THEM. Also, when Russell H[redacted] came to my house to fix the pipe that HIS GUYS BROKE, he stated that he didn't know HOW his guys could've broke the pipe with an attitude. To my understanding while looking at the pipe that goes to the hot water tank, it looks like you HAVE to remove the pipe to put on the metal roof, it's just common sense. It feels like the guys that put on the metal roof had rushed putting on the roof and that's why the pipe got mangled. It's the only logical reason why the pipe got mangled in the first place. While it's all said and done, I just want an apology from Russell H[redacted] and Steve the salesperson. I just want other people to be aware that they rush putting on the metal roof. If anything bad were to happen, my grandchildren would've hurt or worse, from a sloppy job and Russell not admitting to it. Also, when Steve came to my house to fix the sun room, he was giving me attitude and saying that Russell doesn't know HOW HIS GUYS messed up my pipe. I believe this business has good intentions, it's just Steve and Russell NEED TO ADMIT WHEN THEY ARE WRONG, AND ALSO STOP BLAMING THE CUSTOMER. 
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]