Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The upgrades HAVE not been placed in the home and that was discussed and agreed upon in the meeting as wellA review of the upgrade order was done and it was mutually agreed in the meeting with the reps from Cenceo that the upgrades had not been placed in the homeWe have not yet received ANY money back and refuse to pay for something that was not given to usI have pictures of the home where NOTHING but drywall and incorrect study cabinets were placedIt was also disclosed that NONE of the materials had even been ordered to dateSo I would like to know where the money on upgrades was spentCenceo stance was that they were not going to loose any more money from this purchase so we could deal with castle treeI should not be charged $4,for a product not ordered nor receivedThis contract was broken on multiple occasionsWe were never notified of the sale until we were reaching out trying to schedule meeting with the companiesWe are rightfully owed this money [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The upgrades HAVE not been placed in the home and that was discussed and agreed upon in the meeting as well. A review of the upgrade order was done and it was mutually agreed in the meeting with the reps from Cenceo that the upgrades had not been placed in the home. We have not yet received ANY money back and refuse to pay for something that was not given to us. I have pictures of the home where NOTHING but drywall and incorrect study cabinets were placed. It was also disclosed that NONE of the materials had even been ordered to date. So I would like to know where the money on upgrades was spent. Cenceo stance was that they were not going to loose any more money from this purchase so we could deal with castle tree. I should not be charged $4,000 for a product not ordered nor received. This contract was broken on multiple occasions. We were never notified of the sale until we were reaching out trying to schedule meeting with the companies. We are rightfully owed this money.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted], dba Censeo Homes, recently completed a business transaction for the purchase of vacant lots, homes under construction, and a model home from [redacted] Homes in the [redacted] subdivision. One of the assets we purchased was a home on [redacted], which had a...
purchase agreement on it with [redacted] and [redacted] as buyers. After the community team from Censeo Homes reviewed their purchase agreement and the final price with all the homeowner upgrades added to the home, we recognized a potential for the home not to appraise at its current price. Therefore, we felt the need to have a meeting with the buyers to discuss the ramification of a home not appraising. The Home Builder’s responsibility is to offer a home with standard options that will meet the appraised value set forth in a community. When buyers add upgrades to the home, they do so at their own risk, understanding that if the home does not appraise, they will need to pay the difference or remove enough of the upgrades to make their loan work. We explained this to the buyers ([redacted] and [redacted]) and they informed us they were not going to contribute to any differences in the value and requested to be released of their contract. [redacted] reluctantly agreed to release them from their purchase agreement and to refund their earnest money. The buyers signed an amendment stating they wish to be released from the contract, receive a refund of the earnest money, and are aware that upgrade deposits are nonrefundable. Subsequently, we have learned that the buyer ([redacted] and [redacted]) had already requested to cancel their purchase agreement with the previous home builder ([redacted] Homes). To which [redacted] Homes agreed to let them out of their contract but would not refund their earnest money or upgrade deposit—they elected not to cancel. Selected upgrades have already been installed in the home which are not standard, thus we have retained the deposit on upgrades. Censeo Homes considers this matter completely and fairly resolved per the amendment document, signed by the buyers. A copy of the amendment has been provided.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The upgrades HAVE not been placed in the home and that was discussed and agreed upon in the meeting as wellA review of the upgrade order was done and it was mutually agreed in the meeting with the reps from Cenceo that the upgrades had not been placed in the homeWe have not yet received ANY money back and refuse to pay for something that was not given to usI have pictures of the home where NOTHING but drywall and incorrect study cabinets were placedIt was also disclosed that NONE of the materials had even been ordered to dateSo I would like to know where the money on upgrades was spentCenceo stance was that they were not going to loose any more money from this purchase so we could deal with castle treeI should not be charged $4,for a product not ordered nor receivedThis contract was broken on multiple occasionsWe were never notified of the sale until we were reaching out trying to schedule meeting with the companiesWe are rightfully owed this money [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The upgrades HAVE not been placed in the home and that was discussed and agreed upon in the meeting as well. A review of the upgrade order was done and it was mutually agreed in the meeting with the reps from Cenceo that the upgrades had not been placed in the home. We have not yet received ANY money back and refuse to pay for something that was not given to us. I have pictures of the home where NOTHING but drywall and incorrect study cabinets were placed. It was also disclosed that NONE of the materials had even been ordered to date. So I would like to know where the money on upgrades was spent. Cenceo stance was that they were not going to loose any more money from this purchase so we could deal with castle tree. I should not be charged $4,000 for a product not ordered nor received. This contract was broken on multiple occasions. We were never notified of the sale until we were reaching out trying to schedule meeting with the companies. We are rightfully owed this money.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted], dba Censeo Homes, recently completed a business transaction for the purchase of vacant lots, homes under construction, and a model home from [redacted] Homes in the [redacted] subdivision. One of the assets we purchased was a home on [redacted], which had a...
purchase agreement on it with [redacted] and [redacted] as buyers. After the community team from Censeo Homes reviewed their purchase agreement and the final price with all the homeowner upgrades added to the home, we recognized a potential for the home not to appraise at its current price. Therefore, we felt the need to have a meeting with the buyers to discuss the ramification of a home not appraising. The Home Builder’s responsibility is to offer a home with standard options that will meet the appraised value set forth in a community. When buyers add upgrades to the home, they do so at their own risk, understanding that if the home does not appraise, they will need to pay the difference or remove enough of the upgrades to make their loan work. We explained this to the buyers ([redacted] and [redacted]) and they informed us they were not going to contribute to any differences in the value and requested to be released of their contract. [redacted] reluctantly agreed to release them from their purchase agreement and to refund their earnest money. The buyers signed an amendment stating they wish to be released from the contract, receive a refund of the earnest money, and are aware that upgrade deposits are nonrefundable. Subsequently, we have learned that the buyer ([redacted] and [redacted]) had already requested to cancel their purchase agreement with the previous home builder ([redacted] Homes). To which [redacted] Homes agreed to let them out of their contract but would not refund their earnest money or upgrade deposit—they elected not to cancel. Selected upgrades have already been installed in the home which are not standard, thus we have retained the deposit on upgrades. Censeo Homes considers this matter completely and fairly resolved per the amendment document, signed by the buyers. A copy of the amendment has been provided.