Designer Landscaping

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response since I no longer want their services I do understand as to why the contractor stated that the price was incorrectI approximated the total price of the projectI also understand that the pumps have a warranty period I also know that these pumps are submerged under water Please note the complaint was that the pump was located under the main fall and could not be removed easily due to the location In other words, the pump was not accessible Was it the intention of the contractor to place the pump where it is not accessible For this reason, we now have to dismantle the major rocks! That is why the cost from a new contractor was estimated on the high side due to all the laborAs per ***'s response that he informed me that he would call back that was incorrect I called him and spoke to him on 4/6/1:pm and he did inform me of the warranty expiration of the pump and also informed me as to where the pump is located He then did offer if we want someone to come over to look at he would I informed him that I would check with my husband I checked with my husband and he said yes so I immediately called him back but he didnt answer so I left a voice mail the same day at 1:pm My voice mail stated yes I do want someone to come over and show us where the pump is I informed him to please call me back As of today, May 1, I heard no response In closing I no longer require their services since I want the pump to be installed properly so that one can remove easily and not need to dismantle all the surroundings To me this is a result of very poor customer service Regards, [redacted]

Do not trust this company!

Visit [redacted] for a complete explanation. I have made EVERY attempt to rectify this situation. They have never honored there deal or paid a dime in restitution.