This customer ordered carpet from usThere was a production date that kept moving outAt first she was fine then the date was moved to Feb and she didn't want to waitWhich is understandableShe came in and picked out another carpet Then the stair carpet she ordered the same carpet mill discontinued and wasn't going to make anymoreAt that time she wanted to cancel her orderDesigner's Choice refunded her order 100% and filed a claim to return the other carpet since it was already here in the warehouse I can supply the carpet mill information so you can confirm it was not our fault we did everything in our power to take care of this customer 100%.Please contact Kim ***, Owner ###-###-####I appreciate your help in the matter as we appreciate our customers and their satisfaction is important to usThank You,Kim ***Designer's ChoiceNieman RoadOverland Park, KS [redacted] Office ###-###-#### Fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This customer ordered carpet from usThere was a production date that kept moving outAt first she was fine then the date was moved to Feb and she didn't want to waitWhich is understandableShe came in and picked out another carpet. Then the stair carpet she ordered the same carpet mill
discontinued and wasn't going to make anymoreAt that time she wanted to cancel her orderDesigner's Choice refunded her order 100% and filed a claim to return the other carpet since it was already here in the warehouse. I can supply the carpet mill information so you can confirm it was not our fault we did everything in our power to take care of this customer 100%.Please contact Kim ***, Owner ###-###-####I appreciate your help in the matter as we appreciate our customers and their satisfaction is important to us. Thank You,Kim ***Designer's ChoiceNieman RoadOverland Park, KS 66214*** Office ###-###-#### Fax
This customer ordered carpet from usThere was a production date that kept moving outAt first she was fine then the date was moved to Feb and she didn't want to waitWhich is understandableShe came in and picked out another carpet Then the stair carpet she ordered the same carpet mill discontinued and wasn't going to make anymoreAt that time she wanted to cancel her orderDesigner's Choice refunded her order 100% and filed a claim to return the other carpet since it was already here in the warehouse I can supply the carpet mill information so you can confirm it was not our fault we did everything in our power to take care of this customer 100%.Please contact Kim ***, Owner ###-###-####I appreciate your help in the matter as we appreciate our customers and their satisfaction is important to usThank You,Kim ***Designer's ChoiceNieman RoadOverland Park, KS [redacted] Office ###-###-#### Fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This customer ordered carpet from usThere was a production date that kept moving outAt first she was fine then the date was moved to Feb and she didn't want to waitWhich is understandableShe came in and picked out another carpet. Then the stair carpet she ordered the same carpet mill
discontinued and wasn't going to make anymoreAt that time she wanted to cancel her orderDesigner's Choice refunded her order 100% and filed a claim to return the other carpet since it was already here in the warehouse. I can supply the carpet mill information so you can confirm it was not our fault we did everything in our power to take care of this customer 100%.Please contact Kim ***, Owner ###-###-####I appreciate your help in the matter as we appreciate our customers and their satisfaction is important to us. Thank You,Kim ***Designer's ChoiceNieman RoadOverland Park, KS 66214*** Office ###-###-#### Fax