Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I've already provided proof refuting this statementI personally signed my wife up under my Aegis membership, and there is no basis for anything contraryIf Equinox presents records, you'll see my signature at the bottom of both contracts, and my card used for the initial payment, both matching the rate given to Aegis membershipsI encourage Equinox to submit these records, as I was not provided a copyI don't know know how long Equinox can delay and misleadI also encourage them to review the following advisory from Revdex.com:? Please be careful to make statements that are correct and not likely to create liability for you when they are published.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? Equinox Fitness continues to misrepresent their cancellation policyThey stated that I could "cancel anytime" (verbatim), and now, when I go to cancel, I am told I cannot cancel without first giving them days notice of my intention to cancelThis means the promise of being able to "cancel anytime" is absolutely a lieThis sophistry is absurd, and clearly serves no purpose other than to milk an additional month and a half of fees out of their members before leavingThey have lost a member for life, instead of a short period of time before returning to the city, and they will not get the business of any other referrals from me ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
[redacted] signed a membership agreement with [redacted] on December *, (the “Agreement”).? The Agreement provides for a month-to-month contract with a twelve (12) month obligation period? After the expiration of the obligation period, a member may cancel at any time by providing days’ notice to [redacted] .? [redacted] declined to waive the notice period for [redacted] , but offered instead to provide her with access to any of [redacted] 's DC-area clubs, one of which is located less than a mile from [redacted] 's residence? [redacted] declined that offer? ? [redacted] 's membership with [redacted] was cancelled by [redacted] on August [redacted] due to [redacted] 's inappropriate behavior? [redacted] refunded her prepaid and unused services as of that date.? [redacted] does not believe that [redacted] is owed any additional refund?
[redacted] has a corporate membership through Moody's CorporationThe process for cancelling a corporate membership can vary from company to companyIt varies because each corporation has its own processes and needs for extending benefits to its employeesThe process to cancel? for [redacted] falls under our standard cancellation policy? and requires a day noticeCancellation details were also? included? within the member's signed membership agreement.?
We apologize that [redacted] **? encountered difficulties while trying to cancel her membershipHer account was cancelled by club management effective 12and no further fees will be collected
[redacted] provided a signed membership agreement that advised of the one year obligation, as well as, a required day notice to cancel once the one year obligation was metCancellations are processed visiting the club and filling out a cancellation form at the front desk signed off by you and a manager or submitting a certified letter to:Attn:? Adam G***Equinox Sports Club Upper East Side [redacted] ***We do require a day notice, with a prorate to be collected from the day the cancellation is signed or the day the mail is postmarkedMedical cancellations can be immediate if you provide a signed? doctor's note that states? you are unable to work out for a period of months or more
Hello [redacted] ,We contacted [redacted] today to inform him that his membership is now cancelled? and we have refunded the erroneous chargesIt was also confirmed that there would be no further billing from Equinox.Should you have any questions please feel free to contact me directly.Thank you very much.Kind regards,***? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have written assurance from the Corporate Membership advisor (attached)? that the standard provision does not apply to Corporate membershipsQuoting the membership advisor: "Per our conversation & the attached, I confirm that you enjoy flexible cancellation through your new Corporate Benefit." Also, attached is the marketing material used to sell me the membship, which clearly shows month to month commitment.? As such, applying days cancellation policy is inappropriate ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Good Afternoon,We have proceeded to cancel the account for [redacted] as per her requestTypically we do require a day notice however we have waived any prorate for the month of July and cancelled the account effective July *, The freeze fee charged upon requesting to freeze her account was refunded on 3/*/to the original form of paymentAs she was not eligible to freeze when this was requested, we would not be able to refund the requested $No further steps or payments are required as the account is set to cancel at the end of the month
[redacted] was contacted by our Client Communications Manager and a refund was issued in the amount of $as requestedEmail was sent to both the member and the cardholder (members mother who filed complaint) to advise the refund has been issued.?
The process for cancelling corporate members can vary from company to companyIt varies because each corporation has its own processes and needs for extending benefits to its employees [redacted] s corporate membership? requires day notice, with a prorate to be collected from the day the cancellation request is processedThese cancellation details were also included in [redacted] s membership agreement that he signed upon joining the facility
Revdex.com:At this time, my complaint, ID [redacted] regarding Equinox Fitness Club has been resolved (By clicking "OK", your complaint will be closed as Resolved.)I was satisfied with the resolutionI am hopeful that future customers experience honest and fair treatment by all staff.Sincerely,**?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: My complaint was about misrepresentation, about an Equinox employee using information to induce me to sign the membership contractIt appears that Equinox has no protocol for dealing with an issue of misrepresentation by one of their employeesThe adviser who lied to me no longer works for Equinox, so I couldn't speak to him about this, and everyone else at Equinox ignores my actual complaint and instead just repeats their cancellation policy, which is a way of avoiding the actual issueI'm incredibly disappointed that this is allowed to happen.? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com:At this time, I have not been contacted by Equinox Fitness Club? regarding complaint ID [redacted] I have attached some supporting documentation.Sincerely, [redacted] ***
[redacted] can cancel his membership by speaking with a club manager, visiting the club and completing a cancellation form at the front desk signed off by him and a manager, or by submitting a certified letter to: Attn: Eduardo P [redacted] Equinox Park Avenue [redacted] ***We practice this methodology as it provides a receipt of cancellation for the member in the event something isn't processed properlyWe do require day notice, with a pro-rate to be collected from the day the cancellation form is signed or the day the mail is postmarkedMedical cancellations can be immediate if a medical note is provided that states that the member is unable to work out for a period of months or more [redacted] is still within his year of obligation and cannot have a cancellation effective date prior to 4unless he provides proof of the following:-Relocation: Member has relocated more than miles from an Equinox facility and can provide proof(day notice required)-Medical: Member is unable to exercise for a period to exceed months and has a signed doctor's note stating this.(Immediate cancellation)-Job Loss: Member must provide proof that they have lost their job(day notice required)These cancellation details were also included in the membership agreement signed by [redacted] on 42016.? ? ?
We apologize that [redacted] had a disappointing experienceWe strive to provide star customer service and apologize for any inconvenience caused by this situationThe General Manager and Group Fitness Manager has addressed [redacted] ***'s concerns with the instructor and will use your feedback as a means of continuing to coach and develop our staffWe thank [redacted] *** for her loyalty and patience as an Equinox member and look forward to creating a more positive experience for her in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did not appropriately or timely address my concerns nor did they specifically respond to my requests for help If they do a yelp and other online and social media search, they will see my experience at this particular club was by no means unique and many others have expressed their dissatisfaction with this specific location's management If Equinox cares about maintaining a consistent level of quality, they should take customer concerns seriously and address them in a meaningful manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] signed a membership agreement agreeing that her membership was for a minimum of twelve months after which time she would be able to terminate the membership at any time by providing days' notice. The member's cancellation request was processed on 5and no further billing will be incurredAlso, we update members in regards to rate increases via usps. [redacted] has a corporate membership and with corporate memberships the process for cancellations and rate increases vary from company to companyThese variations are based on each corporation having its own processes and needs for extending benefits to its employees
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I've already provided proof refuting this statementI personally signed my wife up under my Aegis membership, and there is no basis for anything contraryIf Equinox presents records, you'll see my signature at the bottom of both contracts, and my card used for the initial payment, both matching the rate given to Aegis membershipsI encourage Equinox to submit these records, as I was not provided a copyI don't know know how long Equinox can delay and misleadI also encourage them to review the following advisory from Revdex.com:? Please be careful to make statements that are correct and not likely to create liability for you when they are published.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? Equinox Fitness continues to misrepresent their cancellation policyThey stated that I could "cancel anytime" (verbatim), and now, when I go to cancel, I am told I cannot cancel without first giving them days notice of my intention to cancelThis means the promise of being able to "cancel anytime" is absolutely a lieThis sophistry is absurd, and clearly serves no purpose other than to milk an additional month and a half of fees out of their members before leavingThey have lost a member for life, instead of a short period of time before returning to the city, and they will not get the business of any other referrals from me ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
[redacted] signed a membership agreement with [redacted] on December *, (the “Agreement”).? The Agreement provides for a month-to-month contract with a twelve (12) month obligation period? After the expiration of the obligation period, a member may cancel at any time by providing days’ notice to [redacted] .? [redacted] declined to waive the notice period for [redacted] , but offered instead to provide her with access to any of [redacted] 's DC-area clubs, one of which is located less than a mile from [redacted] 's residence? [redacted] declined that offer? ? [redacted] 's membership with [redacted] was cancelled by [redacted] on August [redacted] due to [redacted] 's inappropriate behavior? [redacted] refunded her prepaid and unused services as of that date.? [redacted] does not believe that [redacted] is owed any additional refund?
[redacted] has a corporate membership through Moody's CorporationThe process for cancelling a corporate membership can vary from company to companyIt varies because each corporation has its own processes and needs for extending benefits to its employeesThe process to cancel? for [redacted] falls under our standard cancellation policy? and requires a day noticeCancellation details were also? included? within the member's signed membership agreement.?
We apologize that [redacted] **? encountered difficulties while trying to cancel her membershipHer account was cancelled by club management effective 12and no further fees will be collected
[redacted] provided a signed membership agreement that advised of the one year obligation, as well as, a required day notice to cancel once the one year obligation was metCancellations are processed visiting the club and filling out a cancellation form at the front desk signed off by you and a manager or submitting a certified letter to:Attn:? Adam G***Equinox Sports Club Upper East Side [redacted] ***We do require a day notice, with a prorate to be collected from the day the cancellation is signed or the day the mail is postmarkedMedical cancellations can be immediate if you provide a signed? doctor's note that states? you are unable to work out for a period of months or more
Hello [redacted] ,We contacted [redacted] today to inform him that his membership is now cancelled? and we have refunded the erroneous chargesIt was also confirmed that there would be no further billing from Equinox.Should you have any questions please feel free to contact me directly.Thank you very much.Kind regards,***? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have written assurance from the Corporate Membership advisor (attached)? that the standard provision does not apply to Corporate membershipsQuoting the membership advisor: "Per our conversation & the attached, I confirm that you enjoy flexible cancellation through your new Corporate Benefit." Also, attached is the marketing material used to sell me the membship, which clearly shows month to month commitment.? As such, applying days cancellation policy is inappropriate ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Good Afternoon,We have proceeded to cancel the account for [redacted] as per her requestTypically we do require a day notice however we have waived any prorate for the month of July and cancelled the account effective July *, The freeze fee charged upon requesting to freeze her account was refunded on 3/*/to the original form of paymentAs she was not eligible to freeze when this was requested, we would not be able to refund the requested $No further steps or payments are required as the account is set to cancel at the end of the month
[redacted] was contacted by our Client Communications Manager and a refund was issued in the amount of $as requestedEmail was sent to both the member and the cardholder (members mother who filed complaint) to advise the refund has been issued.?
The process for cancelling corporate members can vary from company to companyIt varies because each corporation has its own processes and needs for extending benefits to its employees [redacted] s corporate membership? requires day notice, with a prorate to be collected from the day the cancellation request is processedThese cancellation details were also included in [redacted] s membership agreement that he signed upon joining the facility
Revdex.com:At this time, my complaint, ID [redacted] regarding Equinox Fitness Club has been resolved (By clicking "OK", your complaint will be closed as Resolved.)I was satisfied with the resolutionI am hopeful that future customers experience honest and fair treatment by all staff.Sincerely,**?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: My complaint was about misrepresentation, about an Equinox employee using information to induce me to sign the membership contractIt appears that Equinox has no protocol for dealing with an issue of misrepresentation by one of their employeesThe adviser who lied to me no longer works for Equinox, so I couldn't speak to him about this, and everyone else at Equinox ignores my actual complaint and instead just repeats their cancellation policy, which is a way of avoiding the actual issueI'm incredibly disappointed that this is allowed to happen.? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com:At this time, I have not been contacted by Equinox Fitness Club? regarding complaint ID [redacted] I have attached some supporting documentation.Sincerely, [redacted] ***
[redacted] can cancel his membership by speaking with a club manager, visiting the club and completing a cancellation form at the front desk signed off by him and a manager, or by submitting a certified letter to: Attn: Eduardo P [redacted] Equinox Park Avenue [redacted] ***We practice this methodology as it provides a receipt of cancellation for the member in the event something isn't processed properlyWe do require day notice, with a pro-rate to be collected from the day the cancellation form is signed or the day the mail is postmarkedMedical cancellations can be immediate if a medical note is provided that states that the member is unable to work out for a period of months or more [redacted] is still within his year of obligation and cannot have a cancellation effective date prior to 4unless he provides proof of the following:-Relocation: Member has relocated more than miles from an Equinox facility and can provide proof(day notice required)-Medical: Member is unable to exercise for a period to exceed months and has a signed doctor's note stating this.(Immediate cancellation)-Job Loss: Member must provide proof that they have lost their job(day notice required)These cancellation details were also included in the membership agreement signed by [redacted] on 42016.? ? ?
Revdex.com:At this time, I have not been contacted by Equinox Fitness Club? regarding complaint ID [redacted] .Sincerely, [redacted] ***
We apologize that [redacted] had a disappointing experienceWe strive to provide star customer service and apologize for any inconvenience caused by this situationThe General Manager and Group Fitness Manager has addressed [redacted] ***'s concerns with the instructor and will use your feedback as a means of continuing to coach and develop our staffWe thank [redacted] *** for her loyalty and patience as an Equinox member and look forward to creating a more positive experience for her in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did not appropriately or timely address my concerns nor did they specifically respond to my requests for help If they do a yelp and other online and social media search, they will see my experience at this particular club was by no means unique and many others have expressed their dissatisfaction with this specific location's management If Equinox cares about maintaining a consistent level of quality, they should take customer concerns seriously and address them in a meaningful manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] signed a membership agreement agreeing that her membership was for a minimum of twelve months after which time she would be able to terminate the membership at any time by providing days' notice. The member's cancellation request was processed on 5and no further billing will be incurredAlso, we update members in regards to rate increases via usps. [redacted] has a corporate membership and with corporate memberships the process for cancellations and rate increases vary from company to companyThese variations are based on each corporation having its own processes and needs for extending benefits to its employees