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Designs by Akil

1617 Lebanon Pike Apt D16, Nashville, Tennessee, United States, 37210-3218

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Reviews Jewelry Designers Designs by Akil

Designs by Akil Reviews (%countItem)

On July 6th, 2020 I placed an order with Akil *** for a custom 14k rose gold Bead moon cut man plate bracelet with engraving of my son's name ***. I paid in full on 7/17/2020. Akil only sent one picture of the finished chain which was doubled looped around his four fingers and a second video of the finished bracelet . Both of the videos he sent look better quality than what I receive in the mail in August 20th. Both videos have filters .The bar was bent not naturally curved and the chain is very fragile not sturdy or enforced at all. I emphasized in my communication with Mr. Akil that I wanted a quality bracelet and the importance of being able to see my son's name as it was a birthday gift to myself. His business is a complete scam and not up to par with any professional jeweler such as *** or ***.
Product_Or_Service: 14k beaded rose gold custom bar bracelet

Desired Outcome

Refund I would like a full refund

Designs by Akil Response • Aug 24, 2020

I have communicated with this customer thoroughly from the beginning. She has gone so far as post in online public groups further and slander my business. From the start I communicated with her about the custom piece she requested. I sent her pictures of the process. I also sent her videos and pictures of the finished product; before shipping it. She asked for the curve. When she received it she said she did not like it. I offered to fix it. That being making the engraving thicker, and taking the curve out at no cost. She was also informed that there are no refunds before she paid and it was also on the invoice that was sent to her. She has gone so far as to say it not real gold. That what she received was not what she was sent pictures of. She had people leave negative reviews on my business page. At this point I still have offered to fix it , I have more pictures and videos of our communication. But I cannot upload them all.

Customer Response • Aug 25, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
The photos of the item do not look like what was sent to me .The natural curve that was requested arrived as bent. The beaded chain does not look durable but rather dainty which I dated I would like something of quality that would last a long time. The one video that was sent seems to appear to have a filter behind it . The second photo that was sent was on the wrist of a hand model so the curve is not clear but when it arrived is clearly bent. The engraving should have been done correctly the first time before sending it out .

Designs by Akil Response • Aug 27, 2020

Our company policy is no refunds. The client was let known and approved this before purchase. It was also on her invoice, and she also agreed to the policy after her initial complaint. Which she was then offered services to fix what she wanted fix.

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Address: 1617 Lebanon Pike Apt D16, Nashville, Tennessee, United States, 37210-3218

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