Customer was upset that I confirmed that she did not read the item description nor view the photos of the item she ordered onlineShe was unhappy because the size was not what she "thought" it would be in her head as well as she "thought" she was getting a full size "dog tag"As you can see below no where do I claim my item is a full size dog tagAs a reputable online business, I professionally explained to her that it was a personalized hand stamped item and there were no refunds but that I was not going to be berated or rudely spoken toI had to block her from my Facebook page, which made her VERY upset As you can see by the item description below as well as all of the photos, I am in no way falsely advertising a product as she claimsI also have many happy reviews of this exact product to prove my point which I am happy to provide as well as years in business She has also left other negative reviews online trying to tarnish my small business, which is my livelihood and only source of income Product description: A personalized keepsake necklace for a boy or girl's First CommunionThis small approximately 7/8" long by 1/2" wide sterling silver rounded rectangle tag is hand stampedFeatures a small sterling silver cross and sterling silver bead chain*Need a 2nd Tag? Add an additional date tag from the drop down for $additional(See 3rd photo for example)[redacted] Font in first photo (writer) will only work for letters.Arrives ready for gift giving and can be directly shipped to recipient with a gift noteTO ORDER, please specify in the NOTES at checkout:1) name and/or date2) font choice from last photo (1st photo shows "writer", 2nd photo shows "POSH") - if not specified and name is letters or less then you will receive writer
Complaint: ***I am rejecting this response because: I was not rude to this business but she in fact was rude to me and to prove that I kept the exact message I sent the business in which she accused me of being rude (which I was not} and then blocked me without cause or the ability to respond I still feel the ad needs to address that the picture is not true to size and yes because she was not able to handle this as a mature business owner I did give a non favorable reviewIf this business is not able to take criticism then she should not be in business in the first placeIt is my feeling that I was misled by the photograph of her item and I am not seeking restitution but I am seeking that this business owner does not mislead another potential customer
Sincerely,*** ***
Customer was upset that I confirmed that she did not read the item description nor view the photos of the item she ordered online. She was unhappy because the size was not what she "thought" it would be in her head as well as she "thought" she was getting a full size "dog tag". As you can see below...
no where do I claim my item is a full size dog tag. As a reputable online business, I professionally explained to her that it was a personalized hand stamped item and there were no refunds but that I was not going to be berated or rudely spoken to. I had to block her from my Facebook page, which made her VERY upset. As you can see by the item description below as well as all of the photos, I am in no way falsely advertising a product as she claims. I also have many happy reviews of this exact product to prove my point which I am happy to provide as well as 6 years in business. She has also left other negative reviews online trying to tarnish my small business, which is my livelihood and only source of income.
Product description:
A personalized keepsake necklace for a boy or girl's First Communion. This small approximately 7/8" long by 1/2" wide sterling silver rounded rectangle tag is hand stamped. Features a small sterling silver cross and sterling silver bead chain. *Need a 2nd Tag? Add an additional date tag from the drop down for $7 additional. (See 3rd photo for example).* Font in first photo (writer) will only work for 6 letters.Arrives ready for gift giving and can be directly shipped to recipient with a gift note. TO ORDER, please specify in the NOTES at checkout:1) name and/or date2) font choice from last photo (1st photo shows "writer", 2nd photo shows "POSH") - if not specified and name is 6 letters or less then you will receive writer
Customer was upset that I confirmed that she did not read the item description nor view the photos of the item she ordered onlineShe was unhappy because the size was not what she "thought" it would be in her head as well as she "thought" she was getting a full size "dog tag"As you can see below no where do I claim my item is a full size dog tagAs a reputable online business, I professionally explained to her that it was a personalized hand stamped item and there were no refunds but that I was not going to be berated or rudely spoken toI had to block her from my Facebook page, which made her VERY upset As you can see by the item description below as well as all of the photos, I am in no way falsely advertising a product as she claimsI also have many happy reviews of this exact product to prove my point which I am happy to provide as well as years in business She has also left other negative reviews online trying to tarnish my small business, which is my livelihood and only source of income Product description: A personalized keepsake necklace for a boy or girl's First CommunionThis small approximately 7/8" long by 1/2" wide sterling silver rounded rectangle tag is hand stampedFeatures a small sterling silver cross and sterling silver bead chain*Need a 2nd Tag? Add an additional date tag from the drop down for $additional(See 3rd photo for example)[redacted] Font in first photo (writer) will only work for letters.Arrives ready for gift giving and can be directly shipped to recipient with a gift noteTO ORDER, please specify in the NOTES at checkout:1) name and/or date2) font choice from last photo (1st photo shows "writer", 2nd photo shows "POSH") - if not specified and name is letters or less then you will receive writer
Complaint: ***I am rejecting this response because: I was not rude to this business but she in fact was rude to me and to prove that I kept the exact message I sent the business in which she accused me of being rude (which I was not} and then blocked me without cause or the ability to respond I still feel the ad needs to address that the picture is not true to size and yes because she was not able to handle this as a mature business owner I did give a non favorable reviewIf this business is not able to take criticism then she should not be in business in the first placeIt is my feeling that I was misled by the photograph of her item and I am not seeking restitution but I am seeking that this business owner does not mislead another potential customer
Sincerely,*** ***
Customer was upset that I confirmed that she did not read the item description nor view the photos of the item she ordered online. She was unhappy because the size was not what she "thought" it would be in her head as well as she "thought" she was getting a full size "dog tag". As you can see below...
no where do I claim my item is a full size dog tag. As a reputable online business, I professionally explained to her that it was a personalized hand stamped item and there were no refunds but that I was not going to be berated or rudely spoken to. I had to block her from my Facebook page, which made her VERY upset. As you can see by the item description below as well as all of the photos, I am in no way falsely advertising a product as she claims. I also have many happy reviews of this exact product to prove my point which I am happy to provide as well as 6 years in business. She has also left other negative reviews online trying to tarnish my small business, which is my livelihood and only source of income.
Product description:
A personalized keepsake necklace for a boy or girl's First Communion. This small approximately 7/8" long by 1/2" wide sterling silver rounded rectangle tag is hand stamped. Features a small sterling silver cross and sterling silver bead chain. *Need a 2nd Tag? Add an additional date tag from the drop down for $7 additional. (See 3rd photo for example).* Font in first photo (writer) will only work for 6 letters.Arrives ready for gift giving and can be directly shipped to recipient with a gift note. TO ORDER, please specify in the NOTES at checkout:1) name and/or date2) font choice from last photo (1st photo shows "writer", 2nd photo shows "POSH") - if not specified and name is 6 letters or less then you will receive writer