Re: Complaint ID [redacted] Regarding the letter we received from the Revdex.com dated June 25, 2014, we would like to respond to this complaint Designs by Lee was contracted by [redacted] in June to plant Rhododendrons years later, she called and complained it was the wrong color, so we replaced themThis year (years after the original planting), she called again and complained they ALL died Our guarantee covers replacement for ONE (1) YEAR for the material only We offered to provide the Materials but she has to pay for the labor and she declined Attached, is a copy of our guarantee Sincerely, Designs By Lee
Complaint: [redacted] I am rejecting this response because it is not a resolution I agree that I did contract with the company to plant the rhododendronThe plants they provided were the wrong colorI didn't know they were the wrong color until they bloomed, which they did not do until the second year after they were plantedIt's very possible that the business knew they were giving me the incorrect plants and removed the buds before they were planted to hide this information from me When the plants finally bloomed the following spring, I immediately informed Designs by Lee that they had provided me with the wrong color plantsThe plants were perfectly healthy, but they were not the color I had contracted for The original incorrect plants were replaced at no charge to me--not because of Designs by Lee's guarantee, but because of the mistake they made in providing me with the incorrect plantsThis replacement had nothing to do with their guaranteeIt was because they made a mistake Four of the replacement plants subsequently died, within the specified guarantee of yearWhen I contacted the business, first I was told that the plants would be replaced, but she didn't know how long it would take to get them inThen I was told that I would have to pay half of the labor to re-install the plantsThen I was told that I would have to pay 50% of the price of the plants AND half the labor Not wanting to pay this business any more money than I already had, I said that I would pick up the plants myself and would not require the installation--and I would be willing to forgo any further guarantees, but I would not pay any more moneyAt this point the owner said that they would do absolutely nothing for me, and hung up the telephone I am willing to withdraw my complaint if Designs by Lee provides me with four healthy plants as promised in the original estimate, which I will pick up myself (unless they prefer to drop them off at my house), and I will forgo any further guarantees from the company, and will no longer communicate with the company for any reason Sincerely, [redacted]
Re: Complaint ID [redacted] Regarding the letter we received from the Revdex.com dated June 25, 2014, we would like to respond to this complaint Designs by Lee was contracted by [redacted] in June to plant Rhododendrons years later, she called and complained it was the wrong color, so we replaced themThis year (years after the original planting), she called again and complained they ALL died Our guarantee covers replacement for ONE (1) YEAR for the material only We offered to provide the Materials but she has to pay for the labor and she declined Attached, is a copy of our guarantee Sincerely, Designs By Lee
Complaint: [redacted] I am rejecting this response because it is not a resolution I agree that I did contract with the company to plant the rhododendronThe plants they provided were the wrong colorI didn't know they were the wrong color until they bloomed, which they did not do until the second year after they were plantedIt's very possible that the business knew they were giving me the incorrect plants and removed the buds before they were planted to hide this information from me When the plants finally bloomed the following spring, I immediately informed Designs by Lee that they had provided me with the wrong color plantsThe plants were perfectly healthy, but they were not the color I had contracted for The original incorrect plants were replaced at no charge to me--not because of Designs by Lee's guarantee, but because of the mistake they made in providing me with the incorrect plantsThis replacement had nothing to do with their guaranteeIt was because they made a mistake Four of the replacement plants subsequently died, within the specified guarantee of yearWhen I contacted the business, first I was told that the plants would be replaced, but she didn't know how long it would take to get them inThen I was told that I would have to pay half of the labor to re-install the plantsThen I was told that I would have to pay 50% of the price of the plants AND half the labor Not wanting to pay this business any more money than I already had, I said that I would pick up the plants myself and would not require the installation--and I would be willing to forgo any further guarantees, but I would not pay any more moneyAt this point the owner said that they would do absolutely nothing for me, and hung up the telephone I am willing to withdraw my complaint if Designs by Lee provides me with four healthy plants as promised in the original estimate, which I will pick up myself (unless they prefer to drop them off at my house), and I will forgo any further guarantees from the company, and will no longer communicate with the company for any reason Sincerely, [redacted]