DESIGNS FOR LIVING

This is the second time that this client has been a client of Designs For LivingWe completed a large project for them a few years ago They were so satisfied that they called us back to remodel for them againWe too had mutual good feelings and looked forward to a return tripThis project was very unlike the first projectThe major differences was that for the first project we hired an interior designer that assisted with the selections throughout the projectThis time, our 2nd project, we offered that service and it was declinedThe issues we experienced were overlapped by pull offs and restarts due to appointments of a private nature by both of the clients, husband and wifePart of the issues revolved around material selections and undecidedness of those selections by the clientBoth of these issues were not present for either contractor or client in our first remodel, and thus there were no issues.The project did indeed run longer than anticipated Contractors were instructed to pull off of the project on many occasions due to out of town appointments that the owners were attendingMany of those notices of pull off were very short and hard to plan around for the work crewsOne pull off lasted for over week and then extended for a few days longer.CleanlinessContractor will provide maid clean for projects if approved for in budget by the client, and contractor discusses maid clean with client prior to the work being startedIf maid clean is included in the Scope of Work it will be listed as a line item because it is something that contractor is charging for and owner is paying forThe SOW is a typed document that describes in written word what is being done by room on a projectIts purpose is to clarify the items being charged for and the services being providedThis particular owner declined maid services and it was not included in the line items on the SOW, and not included in the line item pricing for the projectCountertop material name was selected at a vendor Contractor, by contract provision, has right to purchase the materials to be installed at a project from its approved vendors and dealersWe did so, same product name, same slab sizes, same thicknesses etcand installed at the home The materials had a name, thickness etcthat also had owner approvalsThis material was selected by name, size, thickness etcby the clientClient did not like the product that they selected after it was installedThis product was approved by them prior to install, approved for install as the vendors brought it into the house to be installed by the that vendor prior to that install, and then after it is installed the owner did not like the material that had been installed.Tile item is same as the countertop item, as were appliances, sinks, faucets, paint color etcRegarding the backsplash tile they selected on version and 2, they were virtually the same tileBoth were travertine, the vendor questioned the change due to its similarity of version to version A contractor has a hard time pleasing a client where they install items a client chooses, an item that the client once again approves by visual inspection prior to that item being installed, and then approves to install after that inspection, and then after that material has been install the client does not like the material that they approved more than twice prior to it being installedThis has nothing to do with the install quality and everything to do with undecidedness and after the fact, re thought of an item installed by a contractor of items that an owner selected and that the owner approved out of the factory box and at the house prior to installations by the contractor

This is the second time that this client has been a client
of Designs For Living. We completed a large project for them a few years ago.
They were so satisfied that they called us back to remodel for them again. We
too had mutual good feelings and looked forward to a return trip. This...

project
was very unlike the first project. The major differences was that for the first
project we hired an interior designer that assisted with the selections
throughout the project. This time, our 2nd project, we offered that
service and it was declined. The issues we experienced were overlapped by pull
offs and restarts due to appointments of a private nature by both of the clients,
husband and wife. Part 2 of the issues revolved around material selections and
undecidedness of those selections by the client. Both of these issues were not
present for either contractor or client in our first remodel, and thus there
were no issues.The project did indeed run longer than anticipated.
Contractors were instructed to pull off of the project on many occasions due to
out of town appointments that the owners were attending. Many of those notices
of pull off were very short and hard to plan around for the work crews. One pull
off lasted for over 1 week and then extended for a few days longer.Cleanliness. Contractor will provide maid clean for projects
if approved for in budget by the client, and contractor discusses maid clean
with client prior to the work being started. If maid clean is included in the
Scope of Work it will be listed as a line item because it is something that
contractor is charging for and owner is paying for. The SOW is a typed document
that describes in written word what is being done by room on a project. Its
purpose is to clarify the items being charged for and the services being
provided. This particular owner declined maid services and it was not included
in the line items on the SOW, and not included in the line item pricing for the
project. Countertop material name was selected at a vendor.
Contractor, by contract provision, has right to purchase the materials to be
installed at a project from its approved vendors and dealers. We did so, same
product name, same slab sizes, same thicknesses etc. and installed at the home.
The materials had a name, thickness etc. that also had owner approvals. This
material was selected by name, size, thickness etc. by the client. Client did
not like the product that they selected after it was installed. This product was
approved by them prior to install, approved for install as the vendors brought
it into the house to be installed by the that vendor prior to that install, and
then after it is installed the owner did not like the material that had been
installed.Tile item is same as the countertop item, as were
appliances, sinks, faucets, paint color etc... Regarding the backsplash tile
they selected on version 1 and 2, they were virtually the same tile. Both were
travertine, the vendor questioned the change due to its similarity of version 1
to version 2. A contractor has a
hard time pleasing a client where they install items a client chooses, an item
that the client once again approves by visual inspection prior to that item being
installed, and then approves to install after that inspection, and then after
that material has been install the client does not like the material that they
approved more than twice prior to it being installed. This has nothing to do
with the install quality and everything to do with undecidedness and after the
fact, re thought of an item installed by a contractor of items that an owner
selected and that the owner approved out of the factory box and at the house
prior to installations by the contractor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Mr [redacted] statements  are not factual. In addition we have found out that he has not paid a number of subcontractors who worked  on the project.    Mr [redacted] has stated in writing, that he does not know where the granite was purchased and knows nothing  about it at all, how can he say it is an equal substitution.