Designs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Firstly, the business FAILED to meet expectations.? My/our expectation was to have a reliable boiler.? After almost three dozen (i.e34) service calls, it was still not operating properly.? We exhibited exceptional patience, and spent a lot of money (over $15,000) for the boiler, parts and labor.? In addition to the inconvenience and expense, we suffered great stress not knowing when it would fail again.I refute the business' assertion that I "badgered" it on social media or elsewhere.? I do not post to any social mediaHowever, I gave a completely accurate and factual review on Angie's List, which stated that deficiencies of the boiler and the many futile attempts by Gary & Sons to repair.? (I admit that the business generally responded professionally to my numerous service calls.)I reject that notion that this situation is similar to the "auto lemon law."? There is no such "law" for consumers aside from the auto industry.? I DID contact the manufacturer after 2-1/ years to seek relief, but never received a response.? What must be noted is that Gary & Sons recommended this brand ( [redacted] ), and won the bid from me based on its assertion that it stood behind any product it sold and installed.? Gary & Sons did not do this.As it admitted many times, Gary & Sons knew early on that this was a defective product.? Its Sale Manager bought the same brand and soon replaced it.? As the business admits, it experienced difficulty in dealing with its supplier, i.e [redacted] , such that it soon terminated the relationship.? So, how was I as a consumer to be able to deal with [redacted] .I also dismiss Gary & Sons assertion that it offered to replace the boiler.? It was only recently that Gary & Sons bid to replace it (after almost years of continuous failures).? Although it stated that its bid was "discounted" to eliminate labor cost, this is not credible.? We accepted a bid from another HVAC contractor that was similar in price and with a comparable boiler.? (In addition, the other contractor offered to "clean up" the purported "mess" of pipes, etc.)? Essentially, Gary & ons did not offer anything to remedy the situation.I could specify much more, but this seems to be enough.? The bottom line is that I expected a reliable boiler for the money I spebtI did not get what I expected.? I further believe that I was much more patient and tolerating than most any other consumer.? I believe that soon after the numerous service calls in the first year of use, Gary & Sons should have replaced what it sold with another, reliable model of boiler Regards, [redacted] ***