Business repeatedly and knowingly lied about production process and delivery, to extent of providing fake shipping/tracking information. The CASNR Career Liaisons sold custom scarves and ties as a fundraiser. I communicated with the company and submitted the order after the students had sold and collected money. The company confirmed if order was placed on Oct. 26 or before, products would be received before Dec. 7. Order was placed on Oct. 26. Payment submitted on October 28 and posted to account on Oct. 29. 12/7/2015: I sent a message through designyourties.com project management system asking for an update and expected delivery date. No response received. 12/11/2015: I sent an email to customer service email, copying message sent previously and asking for status update. I received a brief email back from [redacted] , stating "They are expected to ship on next week." 12/18/2015: I called customer service line at 8:30am, trying to reach [redacted] . When I got voicemail, I hung up and called customer service line again, without entering an extension for [redacted] and staying on line to be connected to someone. I spoke directly with a rep (I believe her name was [redacted] ). She said she would check on our order with production and would call me back. I told her I was concerned because several orders were for Christmas gifts, and if we not received before Dec. 23, the University would be closed and unable to accept deliveries until after Jan. 1. I provided her with my office number and cell phone number. She said she would have an answer within 30 minutes. By 2:00pm I had not heard from her. I called customer service person back that afternoon while traveling (about 2:30pm). I got voicemail and left a message asking for an update as promised. I did not receive a call back. 12/21/2015: I was on leave but came to office to follow up and possibly get those who ordered ties/scarves before winter break. I had an email from [redacted] stating order would ship at the end of the week (week of Dec. 21 - Dec. 25). This ship date would result in orders not being filled for Christmas. I followed up with purchasers, apologized for delay, and told them we would be unable to have orders before the holiday, forcing them to make other gift plans. 1/8/2016:I contacted customer service line again on Friday morning (before 10:30am). I tried [redacted] 's extension and got voicemail. I tried line again without an extension and spoke directly with a different rep. Again, I explained the situation and told her I had tried to reach [redacted] , but had gotten voicemail. She said she would check on order with [redacted] and would call me back by end of day. By 4:30 p.m., I had received no return call; I attempted to call again. I got the answering service. The answering service indicated their offices were closed and asked if I wanted to leave a message. I responded with "no" because they do not return my messages. Monday, Jan. 11, 2016, 8:15am:I called customer service line again. Reached call service, explained situation to the attendant. She got a supervisor. I again explained situation and told her I would consult our legal counsel to discuss options. She said she would pass message along and was sure I would hear something. Within a matter of minutes, I received another email from [redacted] indicating they would send me tracking info on Tuesday, Jan. 12, and products would be in hand on Thursday, Jan. 14. 1/15/2016: No tracking info and no products. I called and spoke to [redacted] . She said they had been shipped. I asked for tracking info. She said she would email it. I told her I would stay on the phone until I received the email. An email came through. I asked about the provider; she said FedEx. I entered number on the FedEx site. Number showed invalid. She stated it could take 24hrs for number to be in system and shipment had been picked up that morning. I told her I would turn all documentation over to legal counsel. She said I could do what I needed, but they would refund payment if order not received by next Monday. 30-minutes after call, I received order, shipped directly from China.
First visit, 1 1/2 later still waiting, I asked why, was told Doc was running behind. I left. Second visit was for both kids to get cleanings, was told only one of my kids had an appointment which isn't correct. I left again. I will not be back.
Business repeatedly and knowingly lied about production process and delivery, to extent of providing fake shipping/tracking information.
The CASNR Career Liaisons sold custom scarves and ties as a fundraiser. I communicated with the company and submitted the order after the students had sold and collected money. The company confirmed if order was placed on Oct. 26 or before, products would be received before Dec. 7. Order was placed on Oct. 26. Payment submitted on October 28 and posted to account on Oct. 29.
12/7/2015: I sent a message through designyourties.com project management system asking for an update and expected delivery date. No response received.
12/11/2015: I sent an email to customer service email, copying message sent previously and asking for status update. I received a brief email back from [redacted], stating "They are expected to ship on next week."
12/18/2015: I called customer service line at 8:30am, trying to reach [redacted]. When I got voicemail, I hung up and called customer service line again, without entering an extension for [redacted] and staying on line to be connected to someone. I spoke directly with a rep (I believe her name was [redacted]). She said she would check on our order with production and would call me back. I told her I was concerned because several orders were for Christmas gifts, and if we not received before Dec. 23, the University would be closed and unable to accept deliveries until after Jan. 1. I provided her with my office number and cell phone number. She said she would have an answer within 30 minutes. By 2:00pm I had not heard from her. I called customer service person back that afternoon while traveling (about 2:30pm). I got voicemail and left a message asking for an update as promised. I did not receive a call back.
12/21/2015: I was on leave but came to office to follow up and possibly get those who ordered ties/scarves before winter break. I had an email from [redacted] stating order would ship at the end of the week (week of Dec. 21 - Dec. 25). This ship date would result in orders not being filled for Christmas. I followed up with purchasers, apologized for delay, and told them we would be unable to have orders before the holiday, forcing them to make other gift plans.
1/8/2016:I contacted customer service line again on Friday morning (before 10:30am). I tried [redacted]'s extension and got voicemail. I tried line again without an extension and spoke directly with a different rep. Again, I explained the situation and told her I had tried to reach [redacted], but had gotten voicemail. She said she would check on order with [redacted] and would call me back by end of day. By 4:30 p.m., I had received no return call; I attempted to call again. I got the answering service. The answering service indicated their offices were closed and asked if I wanted to leave a message. I responded with "no" because they do not return my messages.
Monday, Jan. 11, 2016, 8:15am:I called customer service line again. Reached call service, explained situation to the attendant. She got a supervisor. I again explained situation and told her I would consult our legal counsel to discuss options. She said she would pass message along and was sure I would hear something. Within a matter of minutes, I received another email from [redacted] indicating they would send me tracking info on Tuesday, Jan. 12, and products would be in hand on Thursday, Jan. 14.
1/15/2016: No tracking info and no products. I called and spoke to [redacted]. She said they had been shipped. I asked for tracking info. She said she would email it. I told her I would stay on the phone until I received the email. An email came through. I asked about the provider; she said FedEx. I entered number on the FedEx site. Number showed invalid. She stated it could take 24hrs for number to be in system and shipment had been picked up that morning. I told her I would turn all documentation over to legal counsel. She said I could do what I needed, but they would refund payment if order not received by next Monday. 30-minutes after call, I received order, shipped directly from China.
Business repeatedly and knowingly lied about production process and delivery, to extent of providing fake shipping/tracking information. The CASNR Career Liaisons sold custom scarves and ties as a fundraiser. I communicated with the company and submitted the order after the students had sold and collected money. The company confirmed if order was placed on Oct. 26 or before, products would be received before Dec. 7. Order was placed on Oct. 26. Payment submitted on October 28 and posted to account on Oct. 29. 12/7/2015: I sent a message through designyourties.com project management system asking for an update and expected delivery date. No response received. 12/11/2015: I sent an email to customer service email, copying message sent previously and asking for status update. I received a brief email back from [redacted] , stating "They are expected to ship on next week." 12/18/2015: I called customer service line at 8:30am, trying to reach [redacted] . When I got voicemail, I hung up and called customer service line again, without entering an extension for [redacted] and staying on line to be connected to someone. I spoke directly with a rep (I believe her name was [redacted] ). She said she would check on our order with production and would call me back. I told her I was concerned because several orders were for Christmas gifts, and if we not received before Dec. 23, the University would be closed and unable to accept deliveries until after Jan. 1. I provided her with my office number and cell phone number. She said she would have an answer within 30 minutes. By 2:00pm I had not heard from her. I called customer service person back that afternoon while traveling (about 2:30pm). I got voicemail and left a message asking for an update as promised. I did not receive a call back. 12/21/2015: I was on leave but came to office to follow up and possibly get those who ordered ties/scarves before winter break. I had an email from [redacted] stating order would ship at the end of the week (week of Dec. 21 - Dec. 25). This ship date would result in orders not being filled for Christmas. I followed up with purchasers, apologized for delay, and told them we would be unable to have orders before the holiday, forcing them to make other gift plans. 1/8/2016:I contacted customer service line again on Friday morning (before 10:30am). I tried [redacted] 's extension and got voicemail. I tried line again without an extension and spoke directly with a different rep. Again, I explained the situation and told her I had tried to reach [redacted] , but had gotten voicemail. She said she would check on order with [redacted] and would call me back by end of day. By 4:30 p.m., I had received no return call; I attempted to call again. I got the answering service. The answering service indicated their offices were closed and asked if I wanted to leave a message. I responded with "no" because they do not return my messages. Monday, Jan. 11, 2016, 8:15am:I called customer service line again. Reached call service, explained situation to the attendant. She got a supervisor. I again explained situation and told her I would consult our legal counsel to discuss options. She said she would pass message along and was sure I would hear something. Within a matter of minutes, I received another email from [redacted] indicating they would send me tracking info on Tuesday, Jan. 12, and products would be in hand on Thursday, Jan. 14. 1/15/2016: No tracking info and no products. I called and spoke to [redacted] . She said they had been shipped. I asked for tracking info. She said she would email it. I told her I would stay on the phone until I received the email. An email came through. I asked about the provider; she said FedEx. I entered number on the FedEx site. Number showed invalid. She stated it could take 24hrs for number to be in system and shipment had been picked up that morning. I told her I would turn all documentation over to legal counsel. She said I could do what I needed, but they would refund payment if order not received by next Monday. 30-minutes after call, I received order, shipped directly from China.
First visit, 1 1/2 later still waiting, I asked why, was told Doc was running behind. I left. Second visit was for both kids to get cleanings, was told only one of my kids had an appointment which isn't correct. I left again. I will not be back.
Business repeatedly and knowingly lied about production process and delivery, to extent of providing fake shipping/tracking information.
The CASNR Career Liaisons sold custom scarves and ties as a fundraiser. I communicated with the company and submitted the order after the students had sold and collected money. The company confirmed if order was placed on Oct. 26 or before, products would be received before Dec. 7. Order was placed on Oct. 26. Payment submitted on October 28 and posted to account on Oct. 29.
12/7/2015: I sent a message through designyourties.com project management system asking for an update and expected delivery date. No response received.
12/11/2015: I sent an email to customer service email, copying message sent previously and asking for status update. I received a brief email back from [redacted], stating "They are expected to ship on next week."
12/18/2015: I called customer service line at 8:30am, trying to reach [redacted]. When I got voicemail, I hung up and called customer service line again, without entering an extension for [redacted] and staying on line to be connected to someone. I spoke directly with a rep (I believe her name was [redacted]). She said she would check on our order with production and would call me back. I told her I was concerned because several orders were for Christmas gifts, and if we not received before Dec. 23, the University would be closed and unable to accept deliveries until after Jan. 1. I provided her with my office number and cell phone number. She said she would have an answer within 30 minutes. By 2:00pm I had not heard from her. I called customer service person back that afternoon while traveling (about 2:30pm). I got voicemail and left a message asking for an update as promised. I did not receive a call back.
12/21/2015: I was on leave but came to office to follow up and possibly get those who ordered ties/scarves before winter break. I had an email from [redacted] stating order would ship at the end of the week (week of Dec. 21 - Dec. 25). This ship date would result in orders not being filled for Christmas. I followed up with purchasers, apologized for delay, and told them we would be unable to have orders before the holiday, forcing them to make other gift plans.
1/8/2016:I contacted customer service line again on Friday morning (before 10:30am). I tried [redacted]'s extension and got voicemail. I tried line again without an extension and spoke directly with a different rep. Again, I explained the situation and told her I had tried to reach [redacted], but had gotten voicemail. She said she would check on order with [redacted] and would call me back by end of day. By 4:30 p.m., I had received no return call; I attempted to call again. I got the answering service. The answering service indicated their offices were closed and asked if I wanted to leave a message. I responded with "no" because they do not return my messages.
Monday, Jan. 11, 2016, 8:15am:I called customer service line again. Reached call service, explained situation to the attendant. She got a supervisor. I again explained situation and told her I would consult our legal counsel to discuss options. She said she would pass message along and was sure I would hear something. Within a matter of minutes, I received another email from [redacted] indicating they would send me tracking info on Tuesday, Jan. 12, and products would be in hand on Thursday, Jan. 14.
1/15/2016: No tracking info and no products. I called and spoke to [redacted]. She said they had been shipped. I asked for tracking info. She said she would email it. I told her I would stay on the phone until I received the email. An email came through. I asked about the provider; she said FedEx. I entered number on the FedEx site. Number showed invalid. She stated it could take 24hrs for number to be in system and shipment had been picked up that morning. I told her I would turn all documentation over to legal counsel. She said I could do what I needed, but they would refund payment if order not received by next Monday. 30-minutes after call, I received order, shipped directly from China.