Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ HelloWe regret the fact that this particular client was dissatisfied with our product and customer supportIndeed, as per our refund policy we guarantee a refund before days from the original purchaseWe also state "...If you contact the DriverFinder Support Team, our first response will be to attempt to help you to make maximum use of the productThis assistance may come in the form of technical support, additional product instructions, and requests for additional information with regards to your use of the product..." This client's purchases as refunded on October 26th Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response I think that they were forced to respond after SafeCart had already refunded my money, and I'd filed a complaint with the Revdex.com This is a copy of the 'Automated' email that I received from them...BUYER BEWARE! #FAQ-XXXXXX: Email from [redacted] Actions [redacted] - DriverFinder Support ( [redacted] @driverfinderpro.com) 11/04/ To: [redacted] @msn.com [redacted] @driverfinderpro.com From: [redacted] - DriverFinder Support ( [redacted] @driverfinderpro.com) Sent: Wed 11/04/XX X:XX PM To: [redacted] @msn.com Be careful! This sender failed our fraud detection checks Show content ===================================================== PLEASE DO NOT REPLY TO THIS MESSAGE, IT WILL NOT BE RECEIVED TO REPLY TO YOUR TICKET, PLEASE REGISTER (if you haven't done so yet) at http://desktoolssoft.com/support/LOGIN, CLICK 'VIEW TICKETS' AND UPDATE YOUR TICKETTHANK YOU ===================================================== Hello ***, We're sorry to see you goI have set your order on Refund Please note that this will be processed by the payment processor in 1-business days Thank you and good day Sincerely, [redacted] DriverFinder Customer Support Ticket Details Ticket ID: FAQ-XXXXXX Department: DriverFinder Support Priority: Low Status: Closed
Initial Business Response /* (1000, 5, 2015/11/04) */
Hello. We regret the fact that this particular client was dissatisfied with our product and customer support. Indeed, as per our refund policy we guarantee a refund before 30 days from the original purchase. We also state "...If you contact the...
DriverFinder Support Team, our first response will be to attempt to help you to make maximum use of the product. This assistance may come in the form of technical support, additional product instructions, and requests for additional information with regards to your use of the product..."
This client's purchases as refunded on October 26th.
Initial Consumer Rebuttal /* (2000, 9, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response.
I think that they were forced to respond after SafeCart had already refunded my money, and I'd filed a complaint with the Revdex.com.
This is a copy of the 'Automated' email that I received from them...BUYER BEWARE!
#FAQ-XXXXXX: Email from [redacted]
Actions
[redacted] - DriverFinder Support ([redacted]@driverfinderpro.com)
11/04/15
To: [redacted]@msn.com
[redacted]@driverfinderpro.com
From: [redacted] - DriverFinder Support ([redacted]@driverfinderpro.com)
Sent: Wed 11/04/XX X:XX PM
To: [redacted]@msn.com
Be careful! This sender failed our fraud detection checks.
Show content
=====================================================
PLEASE DO NOT REPLY TO THIS MESSAGE, IT WILL NOT BE RECEIVED.
TO REPLY TO YOUR TICKET, PLEASE REGISTER (if you haven't done so yet) at
http://desktoolssoft.com/support/. LOGIN, CLICK 'VIEW TICKETS'
AND UPDATE YOUR TICKET. THANK YOU.
=====================================================
Hello [redacted],
We're sorry to see you go. I have set your order on Refund.
Please note that this will be processed by the payment processor in 1-5 business days.
Thank you and good day.
Sincerely,
[redacted]
DriverFinder Customer Support
Ticket Details
Ticket ID: FAQ-XXXXXX
Department: DriverFinder Support
Priority: Low
Status: Closed
Initial Business Response /* (1000, 7, 2016/02/09) */
Hello. We have, unfortunately, no record of the Revdex.com complaint sent on 01/19/2016. However, upon today's notice we promptly conducted an investigation and are happy to inform that the client has been refunded in full already last Jan. 25,...
2016
As such, we respectfully request for this case to be closed.
Initial Consumer Rebuttal /* (2000, 9, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
These guys are wack, they never refunded me my refund came from me calling PayPal & SafeCart who manually auctioned the refund. DriverFinder did not action the refund.
I recommend anyone who wants a refund from DriverFinder don't waist your time speaking to DriverFinder support contact SafeCart directly & your payment vendor in my case this was PayPal.
PayPal & SafeCart was overly helpful & very diligent. DriverFinder Support rep tony was simply copy & pasting messages.
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ HelloWe regret the fact that this particular client was dissatisfied with our product and customer supportIndeed, as per our refund policy we guarantee a refund before days from the original purchaseWe also state "...If you contact the DriverFinder Support Team, our first response will be to attempt to help you to make maximum use of the productThis assistance may come in the form of technical support, additional product instructions, and requests for additional information with regards to your use of the product..." This client's purchases as refunded on October 26th Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response I think that they were forced to respond after SafeCart had already refunded my money, and I'd filed a complaint with the Revdex.com This is a copy of the 'Automated' email that I received from them...BUYER BEWARE! #FAQ-XXXXXX: Email from [redacted] Actions [redacted] - DriverFinder Support ( [redacted] @driverfinderpro.com) 11/04/ To: [redacted] @msn.com [redacted] @driverfinderpro.com From: [redacted] - DriverFinder Support ( [redacted] @driverfinderpro.com) Sent: Wed 11/04/XX X:XX PM To: [redacted] @msn.com Be careful! This sender failed our fraud detection checks Show content ===================================================== PLEASE DO NOT REPLY TO THIS MESSAGE, IT WILL NOT BE RECEIVED TO REPLY TO YOUR TICKET, PLEASE REGISTER (if you haven't done so yet) at http://desktoolssoft.com/support/LOGIN, CLICK 'VIEW TICKETS' AND UPDATE YOUR TICKETTHANK YOU ===================================================== Hello ***, We're sorry to see you goI have set your order on Refund Please note that this will be processed by the payment processor in 1-business days Thank you and good day Sincerely, [redacted] DriverFinder Customer Support Ticket Details Ticket ID: FAQ-XXXXXX Department: DriverFinder Support Priority: Low Status: Closed
Initial Business Response /* (1000, 5, 2015/11/04) */
Hello. We regret the fact that this particular client was dissatisfied with our product and customer support. Indeed, as per our refund policy we guarantee a refund before 30 days from the original purchase. We also state "...If you contact the...
DriverFinder Support Team, our first response will be to attempt to help you to make maximum use of the product. This assistance may come in the form of technical support, additional product instructions, and requests for additional information with regards to your use of the product..."
This client's purchases as refunded on October 26th.
Initial Consumer Rebuttal /* (2000, 9, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response.
I think that they were forced to respond after SafeCart had already refunded my money, and I'd filed a complaint with the Revdex.com.
This is a copy of the 'Automated' email that I received from them...BUYER BEWARE!
#FAQ-XXXXXX: Email from [redacted]
Actions
[redacted] - DriverFinder Support ([redacted]@driverfinderpro.com)
11/04/15
To: [redacted]@msn.com
[redacted]@driverfinderpro.com
From: [redacted] - DriverFinder Support ([redacted]@driverfinderpro.com)
Sent: Wed 11/04/XX X:XX PM
To: [redacted]@msn.com
Be careful! This sender failed our fraud detection checks.
Show content
=====================================================
PLEASE DO NOT REPLY TO THIS MESSAGE, IT WILL NOT BE RECEIVED.
TO REPLY TO YOUR TICKET, PLEASE REGISTER (if you haven't done so yet) at
http://desktoolssoft.com/support/. LOGIN, CLICK 'VIEW TICKETS'
AND UPDATE YOUR TICKET. THANK YOU.
=====================================================
Hello [redacted],
We're sorry to see you go. I have set your order on Refund.
Please note that this will be processed by the payment processor in 1-5 business days.
Thank you and good day.
Sincerely,
[redacted]
DriverFinder Customer Support
Ticket Details
Ticket ID: FAQ-XXXXXX
Department: DriverFinder Support
Priority: Low
Status: Closed
Initial Business Response /* (1000, 7, 2016/02/09) */
Hello. We have, unfortunately, no record of the Revdex.com complaint sent on 01/19/2016. However, upon today's notice we promptly conducted an investigation and are happy to inform that the client has been refunded in full already last Jan. 25,...
2016
As such, we respectfully request for this case to be closed.
Initial Consumer Rebuttal /* (2000, 9, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
These guys are wack, they never refunded me my refund came from me calling PayPal & SafeCart who manually auctioned the refund. DriverFinder did not action the refund.
I recommend anyone who wants a refund from DriverFinder don't waist your time speaking to DriverFinder support contact SafeCart directly & your payment vendor in my case this was PayPal.
PayPal & SafeCart was overly helpful & very diligent. DriverFinder Support rep tony was simply copy & pasting messages.