Deskins Motors Reviews (%countItem)
Deskins Motors Rating
Address: 892 N Bypass Rd, Campbellsville, Kentucky, United States, 42718-1548
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+1 (270) 469-9491 |
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www.deskinsmotorscampbellsville.com
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We purchased a vehicle with an extended powertrain warranty - we are having issues with the 4 wheel drive - so we want to get it resolved. Contacted the Warranty Company (AUL) and was informed the warranty was never activated. We have been paying on the warranty - but *** has never passed along those payments. When confronted - with this and the fact that if we hadn't needed the warranty - *** would have pocketed the ~$2000 that we'd paid in - and we wouldn't have been any the wiser; they didn't care. I asked how they planned to make it right - add 1 year/10,000 miles to the warranty or something along those lines? The response I'd received when I went in there - because they wouldn't call me back - was it's active now, so basically get over it.
To me it isn't a matter of how much $$ they pocketed - their business practice is very unethical.
to whom it may concern,In investigating this issue to find why the mistake happened. Our Controller had knee surgery and was out during the time that we would have paid the warranty payment to AUL. What we have found is that somehow this particular contract fell thru the cracks. We do not use AUL as a service contract provider anymore so they would not have sent us any correspondence. We sincerely apologize for this clerical error, and please remember we are human and we all make mistakes. The important thing is that Ms. has been taken care of and we have decided that we feel her request is valid and fair. We will extend her powertrain service contract for an additional one year or 10,000 miles whichever occurs first. Also I would like to thank her for making a complaint to the Revdex.com, because if she hadn't I would have never known that she was upset and/or dissatisfied. I hope that this concludes this issue and I look forward to assisting Ms. in the future if she ever needs us. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
We purchased a vehicle with an extended powertrain warranty - we are having issues with the 4 wheel drive - so we want to get it resolved. Contacted the Warranty Company (AUL) and was informed the warranty was never activated. We have been paying on the warranty - but *** has never passed along those payments. When confronted - with this and the fact that if we hadn't needed the warranty - *** would have pocketed the ~$2000 that we'd paid in - and we wouldn't have been any the wiser; they didn't care. I asked how they planned to make it right - add 1 year/10,000 miles to the warranty or something along those lines? The response I'd received when I went in there - because they wouldn't call me back - was it's active now, so basically get over it.
To me it isn't a matter of how much $$ they pocketed - their business practice is very unethical.
to whom it may concern,In investigating this issue to find why the mistake happened. Our Controller had knee surgery and was out during the time that we would have paid the warranty payment to AUL. What we have found is that somehow this particular contract fell thru the cracks. We do not use AUL as a service contract provider anymore so they would not have sent us any correspondence. We sincerely apologize for this clerical error, and please remember we are human and we all make mistakes. The important thing is that Ms. has been taken care of and we have decided that we feel her request is valid and fair. We will extend her powertrain service contract for an additional one year or 10,000 miles whichever occurs first. Also I would like to thank her for making a complaint to the Revdex.com, because if she hadn't I would have never known that she was upset and/or dissatisfied. I hope that this concludes this issue and I look forward to assisting Ms. in the future if she ever needs us. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
My son, ***, purchased a used 2013 Mazda CX-5 from Deskins Automotive June, 2017. My husband is also on the title as he cosigned for the loan. During the price negotiation process I asked if there was a second key fob available for the car. My plan was to pay less for the car if only one key fob was available. The sales person checked and said that there was a second key fob at Deskins and that it would be sent to us in the mail after the money was released from bank from which the loan was made. I have made multiple calls over the last 4 to 5 months and was told that the fob was there but that it was missing a piece that was on back order from Mazda. Unfortunately I did not write down the dates I called or the persons I spoke with. On 11/7 I spoke to *** from Deskins who said that the man who sold us the car was let go and no longer works there. He also said that there was no key fob at Deskins for our Mazda CX-5. He had no explanation for why I was told on 2 occasions that they were still waiting for a part. Since it was not written on the original paperwork that they had a second fob that was going to be mailed to me, they would not honor what their salesperson had promised. I told them that to purchase and have programmed a second fob from Mazda would cost $275. They suggested that I could buy one off of Ebay for between $30 and $40 and then take it to our local Mazda dealership and have it programmed. I also spoke with *** from finance on 11/8 who reiterated what *** had said on 11/7. She told me she believed me when I told her what the salesperson had promised but that the owner, ***, was not willing, as I would describe, to right the wrong for an employee who no longer worked there. I asked to speak to the owner on both 11/7 and 11/8. He was not available or not there on either day.
As an Addendum I would like to say that both *** and *** were both extremely nice and professional on the phone. They listened to my complaints with what appeared to be sincere concern, yet because of their position were unable to solve my problem. It was up to the owner, ***, to agree to follow through on the promise one of his employees made.
While we at Deskins Motors would like for every used vehicle to have several sets of keys and fobs, it is impossible due to the fact they are all used vehicles and not all of them arrive with multiple sets.
We also have a form required in every vehicle deal that is used to prevent just this type of situation. It is called a we owe and has listed everything promised to a customer and is signed by both seller and buyer and lists all that is promised or owed.
In this particular case there was nothing on this form concerning a key or fob being owed or promised to the purchaser or that our dealership would acquire and purchase one for them.
Only our normal policy is in place in this situation ,that if there is one available on any vehicle purchased that it will be given to the purchaser after all funding is completed.
We regret this as occurred and tried to inform the customer of less expensive ways to acquire a fob including online web retailers when they called to inquire about the fob.
While we understand the customers frustration with not having more than one fob, we do not believe it is our responsibility to purchase one for them. However we still would be glad to help them locate a fob at a possible lower cost at an online retailer. However the customer would have to make the purchase.
Thank you,
Deskins Motors
My son, ***, purchased a used 2013 Mazda CX-5 from Deskins Automotive June, 2017. My husband is also on the title as he cosigned for the loan. During the price negotiation process I asked if there was a second key fob available for the car. My plan was to pay less for the car if only one key fob was available. The sales person checked and said that there was a second key fob at Deskins and that it would be sent to us in the mail after the money was released from bank from which the loan was made. I have made multiple calls over the last 4 to 5 months and was told that the fob was there but that it was missing a piece that was on back order from Mazda. Unfortunately I did not write down the dates I called or the persons I spoke with. On 11/7 I spoke to *** from Deskins who said that the man who sold us the car was let go and no longer works there. He also said that there was no key fob at Deskins for our Mazda CX-5. He had no explanation for why I was told on 2 occasions that they were still waiting for a part. Since it was not written on the original paperwork that they had a second fob that was going to be mailed to me, they would not honor what their salesperson had promised. I told them that to purchase and have programmed a second fob from Mazda would cost $275. They suggested that I could buy one off of Ebay for between $30 and $40 and then take it to our local Mazda dealership and have it programmed. I also spoke with *** from finance on 11/8 who reiterated what *** had said on 11/7. She told me she believed me when I told her what the salesperson had promised but that the owner, ***, was not willing, as I would describe, to right the wrong for an employee who no longer worked there. I asked to speak to the owner on both 11/7 and 11/8. He was not available or not there on either day.
As an Addendum I would like to say that both *** and *** were both extremely nice and professional on the phone. They listened to my complaints with what appeared to be sincere concern, yet because of their position were unable to solve my problem. It was up to the owner, ***, to agree to follow through on the promise one of his employees made.
While we at Deskins Motors would like for every used vehicle to have several sets of keys and fobs, it is impossible due to the fact they are all used vehicles and not all of them arrive with multiple sets.
We also have a form required in every vehicle deal that is used to prevent just this type of situation. It is called a we owe and has listed everything promised to a customer and is signed by both seller and buyer and lists all that is promised or owed.
In this particular case there was nothing on this form concerning a key or fob being owed or promised to the purchaser or that our dealership would acquire and purchase one for them.
Only our normal policy is in place in this situation ,that if there is one available on any vehicle purchased that it will be given to the purchaser after all funding is completed.
We regret this as occurred and tried to inform the customer of less expensive ways to acquire a fob including online web retailers when they called to inquire about the fob.
While we understand the customers frustration with not having more than one fob, we do not believe it is our responsibility to purchase one for them. However we still would be glad to help them locate a fob at a possible lower cost at an online retailer. However the customer would have to make the purchase.
Thank you,
Deskins Motors