Pearl City Tesoro on Kamehameha Highway workers are the rudest people I ever seen in my life They need some type of management skills I was a nickel short at the store My husband went to the car to get change...I guess he was taking too long so the older lady behind the counter start complainingThen she told me GO GO GOJUST GET OUT OF HERE!!! .I tried to explain to the manager that I felt that was rudeThe manager started making racial slurs at me and cursing at me telling me I'm a rude papolo( THATS WHAT HAWAIIANS CALL BLACK PEOPLE AS AN INSULT) then she told me my broke [redacted] need to get a job I don't have a nickelI don't know if she had a bad day but my feelings were really hurt .I told her I was calling corporal managementI was told they are not going to do anythingThey never do.I believe her because lots of people tell me how rude and racist they are
Business Response /* (1000, 18, 2014/08/29) */
Thank you for bringing this to our attentionOur apologies for our delayed response as the letter was sent to an affiliated company and it took some time to get to usWe deeply regret the inconvenience experienced by our customer and we will
reach out to her separatelyTo provide some background, our cash discount promotion began in March this year and the communication of the prices for the cash price has evolved since we began and had since changed to posting both the cash and the credit price on our main price sign at each of the stations participating in the promotionOn 7/21/14, there were prices posted on our sign: Regular Cash - $4.199, Regular Credit - $4.299, Super Cash - $and Diesel Cash - $We chose to post the most popular grade (Regular) and reference both the cash and credit prices so that our customers can see what savings are available to them if they chose to purchase with cashThe amount of the cash discount is consistent for all grades of fuel sold at that locationThe note did not indicate whether the customer was purchasing the Plus grade of gasoline but if so, the correct price was $if she paid with a credit cardIf she had paid with cash, the price would have been $I believe the customer mistook the posted Regular Credit Price as the price for our Plus grade of gasolineI hope this helps to explain what may have happenedWe welcome future communications re this and any other item at our office located at ***, ***, HI ***
Thank you
***
General Manager
Pearl City Tesoro on Kamehameha Highway workers are the rudest people I ever seen in my life. They need some type of management skills. I was a nickel short at the store.. My husband went to the car to get change...I guess he was taking too long so the older lady behind the counter start complaining. Then she told me GO GO GO.. JUST GET OUT OF HERE!!!
.I tried to explain to the manager that I felt that was rude.. The manager started making racial slurs at me and cursing at me telling me I'm a rude papolo. ( THATS WHAT HAWAIIANS CALL BLACK PEOPLE AS AN INSULT) then she told me my broke [redacted] need to get a job I don't have a nickel.. I don't know if she had a bad day but my feelings were really hurt
.I told her I was calling corporal management.. I was told they are not going to do anything.
They never do.I believe her because lots of people tell me how rude and racist they are.
Pearl City Tesoro on Kamehameha Highway workers are the rudest people I ever seen in my life They need some type of management skills I was a nickel short at the store My husband went to the car to get change...I guess he was taking too long so the older lady behind the counter start complainingThen she told me GO GO GOJUST GET OUT OF HERE!!! .I tried to explain to the manager that I felt that was rudeThe manager started making racial slurs at me and cursing at me telling me I'm a rude papolo( THATS WHAT HAWAIIANS CALL BLACK PEOPLE AS AN INSULT) then she told me my broke [redacted] need to get a job I don't have a nickelI don't know if she had a bad day but my feelings were really hurt .I told her I was calling corporal managementI was told they are not going to do anythingThey never do.I believe her because lots of people tell me how rude and racist they are
Business Response /* (1000, 18, 2014/08/29) */
Thank you for bringing this to our attentionOur apologies for our delayed response as the letter was sent to an affiliated company and it took some time to get to usWe deeply regret the inconvenience experienced by our customer and we will
reach out to her separatelyTo provide some background, our cash discount promotion began in March this year and the communication of the prices for the cash price has evolved since we began and had since changed to posting both the cash and the credit price on our main price sign at each of the stations participating in the promotionOn 7/21/14, there were prices posted on our sign: Regular Cash - $4.199, Regular Credit - $4.299, Super Cash - $and Diesel Cash - $We chose to post the most popular grade (Regular) and reference both the cash and credit prices so that our customers can see what savings are available to them if they chose to purchase with cashThe amount of the cash discount is consistent for all grades of fuel sold at that locationThe note did not indicate whether the customer was purchasing the Plus grade of gasoline but if so, the correct price was $if she paid with a credit cardIf she had paid with cash, the price would have been $I believe the customer mistook the posted Regular Credit Price as the price for our Plus grade of gasolineI hope this helps to explain what may have happenedWe welcome future communications re this and any other item at our office located at ***, ***, HI ***
Thank you
***
General Manager
Pearl City Tesoro on Kamehameha Highway workers are the rudest people I ever seen in my life. They need some type of management skills. I was a nickel short at the store.. My husband went to the car to get change...I guess he was taking too long so the older lady behind the counter start complaining. Then she told me GO GO GO.. JUST GET OUT OF HERE!!!
.I tried to explain to the manager that I felt that was rude.. The manager started making racial slurs at me and cursing at me telling me I'm a rude papolo. ( THATS WHAT HAWAIIANS CALL BLACK PEOPLE AS AN INSULT) then she told me my broke [redacted] need to get a job I don't have a nickel.. I don't know if she had a bad day but my feelings were really hurt
.I told her I was calling corporal management.. I was told they are not going to do anything.
They never do.I believe her because lots of people tell me how rude and racist they are.