Desks Inc.

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. Thank you for apologizing (although somewhat back-handed) I will accept this none the lessI do not plan on coming back to this location - but I hope if it's a dyer emergency that this establishment can put this behind them and we can start freshI wish this establishment well in it's future endeavors and hope they learn from this and act professional (no matter the circumstance) in the futureGood day

I am sorry for the confusion in contacting the customer and will apologize again for all parties involved in this unfortunate situation.  We upon damaging the customers vehicle offered to replace the head light the evening that the minor infraction happened however Mr. [redacted] declined.  When he came in and spoke with the service manager we offered to put him in a loaner vehicle and repair the minor damage in our body shop but he again declined. The service manager gave the estimate that the customer supplied us from [redacted] in the amount of $1217.10 to our Body Shop manager who contacted [redacted] and was working on a direct billing process to us for Mr [redacted] repairs. The service manager assumed that the issue was handled.  At this time I can either send a check in that above amount or we can arrange for the repair to be billed directly to us .  I will await Mr [redacted] response.

I apologize to Mr. [redacted] for the way the advisor addressed him on that morning. Our advisor could have handled it better.  Our Service advisors were advised by Bill, who identified himself as Mr. [redacted] supervisor that Mr. [redacted] would not be allowed to bring the company vehicle in to our...

shop. The advisor was still upset at Mr. [redacted] for posting that our elderly rental clerk who was at that time for health reasons on oxygen  was a [redacted] .  Since our advisor had been told By Mr. [redacted]'s supervisor that they would not have Mr. [redacted] come to our facility again, the advisor over reacted and again we apologize for that.

I am sorry for the confusion in contacting the customer and will apologize again for all parties involved in this unfortunate situation.  We upon damaging the customers vehicle offered to replace the head light the evening that the minor infraction happened however Mr. [redacted] declined. ...

When he came in and spoke with the service manager we offered to put him in a loaner vehicle and repair the minor damage in our body shop but he again declined. The service manager gave the estimate that the customer supplied us from [redacted] in the amount of $1217.10 to our Body Shop manager who contacted [redacted] and was working on a direct billing process to us for Mr [redacted] repairs. The service manager assumed that the issue was handled.  At this time I can either send a check in that above amount or we can arrange for the repair to be billed directly to us .  I will await Mr [redacted] response.