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Destination Jackson Hole, Inc.

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Destination Jackson Hole, Inc. Reviews (1)

Mrs. N[redacted] did in fact hire our company on 10/20/16 to assist with getting her out of default and into an affordable payment plan as she stated. Mrs. N[redacted]s claiming that she was not aware that she could negotiate with the collection agency, [redacted] Professionals, which is a complete fabrication....

Mrs. N[redacted] received a document dated 09/27/16 from [redacted], advising her to contact them. She did not hire us until 10/20/16 which gave her 16 business days to speak with them on her own. We initially spoke with Peggy from [redacted] in regards to Mrs. Nieto's account. We sent a Financial Disclosure for Mrs. N[redacted] to sign and provided this along with Mrs. N[redacted] pay stubs and auto loan to [redacted]. After negotiations, the payment amount was approved at $44. The only instance in which Mrs. N[redacted] was ever required to speak with Peggy at [redacted], was to provide a payment method for the $44 payment. We explained over the phone when Mrs. N[redacted] was first set up in the rehab program that it would take time for the offset to be released. Mrs. N[redacted] never contacted us or the treasury department to confirm if the tax offset had been released. Mrs. N[redacted] also signed a contract with our company advising that we are not responsible for any taxes being offset due to filing before the offset has been released. Mrs. N[redacted] also signed a contract with [redacted] which stated that she would only be paid a full refund on any taxes that may have been offset as long as they were offset after the completion of the rehab program. The rehab program did not end until 7/1/17 and Mrs. N[redacted] filed her taxes prior to that date. We did in fact try to argue with the department of education in regards to the ambiguity of the statement regarding if and when a tax offset would be refunded. However, this was performed as a courtesy, not an obligation. We performed the services that we were hired to do and Mrs. N[redacted]s not due a refund. Mrs. N[redacted]s simply angry because she filed before the rehab was complete.

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Address: 20430 N 19th Ave Ste 120, Phoenix, Wyoming, United States, 85027-3589

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