Destination Kia

We apologize to Mr. [redacted] for the confusion regarding this deal.  The customer had pre-paid his payments on the lease and unfortunately with the Kia pull ahead program they do not refund payments already made.  As per the meeting with Mr. [redacted], Destination Kia will send Mr....

[redacted] his two payments totaling $858.76.  We will also include a service gift certificate for $75.  We apologize again for the confusion and any miscommunication.  We also apologize for the delay in getting back to him - Mr. [redacted] was out for a number of weeks for personal reasons after the meeting with Mr. [redacted].

DESTINATION KIA did indeed lobby on behalf of Ms Doring to have the charges reduced. We had the $677 reduced to $255. In fact, it is KIA Motors Finance--not DESTINATION KIA-- who asseses those charges. Even though we have no responsibility for the method, mechanism or estimate upon which those...

charges are based, we are --and have been--interested in the satisfaction of our customer. Our staff worked diligently to negotiate with Kia Motors Finacnce on [redacted] behalf to have the charges reduced from the  original assessment of $677. A check from DESTINATION KIA for the $255 balance was mailed to KIA Motors Finance today to settle the account. Any correspondence or communication from the dealership that the customer requires to address her concerns will gladly be provided by Mr R[redacted] . Mr R[redacted] has updated [redacted] on the status of the case and will follow up to ensure that Kia Motors Finance does their part as well.

[redacted],This is an issue that is not covered under suzukis warranty.We sent pictures and appealed to Mr. Bob M[redacted], suzuki regional parts and service manager on customers behalf.   His, and therefore Suzukis position, is that it is not a warranty concern, it is environmental fall out that has been left on the paint with infrequent washes causing the rust spots.Furthermore it is not rusting from the inside out but from the outside in. And therefore would not be covered. Metal particles in the road salt stick to the paint and that is what is rusting. Customer has to keep car clean in the winter to prevent that.We can do nothing further for the customer at this point.ThanksJamesSent from my iPhone

We apologize for any confusion that we may have caused you.  We are a full transparency dealership and always either show or offer to show the issues that customers have with their car so they aren't just listening to "words".  We find that most customers appreciate actually seeing what is...

going on with their cars. The filters that you are referring to are normally the air filter and cabin filter.   If the filters get clogged we do take them out and show them to the customer.  It is the customer's decision whether to replace them or not.  In the case of the air filter, a clogged filter can reduce the fuel economy and performance of the vehicle.  In the case of the cabin filter, a clogged filter can affect the air pollutants that get in the cabin for the customer to breathe.  Some customers choose to continue to drive with clogged filters, however, it is our duty as a dealership to give customers the information that they need to make their own decisions.  When we have over a hundred cars coming through our service drive in the morning, a few people having either an air or cabin filter that may be recommended to be replaced is just a function of the total number of customers. You came in with a brake concern -  a slight pulsation.   In your case, there was corrosion and pitting on the brakes themselves.  This doesn't mean the brakes won't stop the car.  It just means they won't stop the car absolutely smoothly.  This is because of the two surfaces coming together (the brake pads and rotors) aren't perfectly smooth.  It's inevitable that this occurs with brakes because of environmental factors.  These include standing water, road salt, sand, acidic rain and other environmental factors.   You had three options.  Continue to drive with the pulsating brakes.  Or the two options we presented you 1) a brake service - which smoothed the rotor surface to eliminate the natural aberrations that the environment causes to the rotor surface or 2) replacement of rotors and pads.  The second is considerably more expensive and wasn't necessary in your case because you still had life left in your brakes.  We did take you back to the shop and show you how the brake mechanism worked and what was causing the issue.  We can assure you that the vast majority of our customers are women.  We have many female employees including service writers.  That we have been in the auto business for our 40 years.  We are in it for the long term and would never jeopardize our integrity or customer confidence by recommending something that wouldn't fix the problem presented.  In fact, we constantly monitor all our prices to be consistent with the aftermarket service providers and our labor rate is lower than other automotive dealerships and competitive with companies that don't have Kia certified technicians like Firestone etc.  I, myself, as an owner of the dealership, and my wife, don't understand much about cars or how they work.  They've gotten considerably more complicated and sensitive as the years have gone by.  But my wife and I always encourage our service writers and technicians to take the time to explain everything to customers.  Including those customers, like myself, that don't know much about cars.   We always tell them to treat and repair a car like it is your own mother's car.  And that's the way that we conduct our business.  Feel free to contact me with any other concerns. Thank you. James   James M[redacted]  Owner

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards,   [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards,  [redacted]

I guess I was just duped and sold to a repair job that wasn't necessary.  Something similar to the issue many years ago when service dealerships told everyone that they needed to replace their struts.  Many people were suckered into spending money they didn't need to back then. Guess the dealerships have found something new to help pay their mechanics.  Also like when I was there for my car inspection they wanted me to have a maintenance done on my car to the tune of $159.  They would be checking the same things they do for the car inspection.  They didn't get me on that one!  I still feel that I was ripped off and only a refund will change that.

We are disappointed at the level of dissatisfaction that our client has expressed regarding their experience at DESTINATION KIA. There are some details that I would like to share to add relevance to the case.#1- We began a correspondence with the [redacted] that dates back to May=the...

correspondence clearly supports the fact that the [redacted] themselves performed much of the due diligence as to the attributes, characteristics and limitations of the Electric Vehicle.  #2--There were also multiple visits prior to the eventual purchase. We are of the belief that not only was the customer well informed prior to their purchase but that they were not misinformed by our staff or management. There is a correspondence from Matt G[redacted] and I quote " I KNOW THE MILES ON THE HIGHWAY WILL NOT GET YOU THE MAXIMUM BECAUSE THE BATTERY IS CHARGED BY THE BRAKING SYSTEM, I KNOW THAT YOU KNOW THAT ALREADY ...SO IT IS WEIRD TO ME"#3--As far as the eventual decision to attempt a trade in with us, the trade in discussion of the Soul EV being traded towards the Pre Owned Toyota took place on August 18th. We attempted to point out that as a component of the first transaction, the customer received a trade in allowance for a different KIA Soul that she traded in (A 2012 gas engine ) . The Trade Allowance was for $8248. The real value of the Older Soul was more like $5000, a fact which was pointed out to Ms [redacted] on 8/18. So she in effect received a price reduction on the newer Soul EV of $3248. So in actuality the real price paid for the Soul EV was $15488 minus $3248 for a net price of $12240. (That was actually less than the $12,500 she received as an eventual trade allowance from the next dealer) # 4---The illustration
in #3 that discusses Real Value/ Actual Cash Value/ Real Price Paid is
not a new concept nor is it Auto Industry insider language. In fact, the
SPECIAL NOTICE TO CONSUMER section references that very concept and has
done so for over 20 years. That section, the language used therein and
the document itself (New York State Retail Automobile Purchase
Agreement) all have NYS DMV and Attorney General approval. Lemon Law
cases in New York State have always used that formula--and the precedent
that has stood for decades --the amount of the "loss " that the
[redacted] claim is overstated in our professional opinion. #5--Our  attempts to offer Ms [redacted]
the newer Hybrid vehicles she references in the complaint were not
because we "had anyone in a corner'. They were offered, in fact, because
of the many advantages that the new Hybrids have to offer
-( technologically as well as financially when you consider the sizable
rebates and incentives). For example, the new Optima Plug In Hybrid
offers comparable fuel economy as the fully electric vehicles but
several hundred mile range (as well as Tax credits of over $6000)  #6--That said, we would welcome an opportunity to make the peavce,
put the disappointing experience behind us and move forward in the
spirit of goodwill.   If Ms [redacted] calls us directly, we will consider a reasonable settlement.    She can contact David R[redacted] at any of the following

My complaint is that I went to the dealer with a rust issue. The service manager took pictures and said he would send them to Suzuki to see if they would pay for repairs.  I went back a week later and he said he was waiting for a response.  I called Suzuki a couple weeks later and found out that he never contacted them.  I am trying to sell the car and no one wants it because of the rust. I have been very agitated with all of this and I have health problems that make all this stress a real issue. Not doing what he said he did is a breach of contract.  He was obligated to forward my complaint to Suzuki. I feel that they should pay for the repairs because they should have done what they said in the first place.  If they don't want to pay, they can buy the car and sell it to someone else.