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Destination Maternity

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Destination Maternity Reviews (5)

Below are the actions taken regarding our customer’s (*** ***) complaint: 1. We have refunded *** *** $150.002. Due to a relaunch of our website, we experienced a glitch in the issuance
of e-gift cards in a timely manner. We explained this to the customer and apologized for the inconvenience. Please let me know if you have any questions. Regards, Margaret N***Director, Customer CareDestination Maternity Corporation***
** *** * ***
** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I recently ordered some workout pants from Destination Maternity which was part of a fairly large order. I tried the pants on and absolutely loved them, so I removed the tags. The next day I put the pants on and that's when my 3 year pointed out a small hole. I had these pants for less than 24 hours so I figured there should be no issue with an exchange for the same pants and or a refund. I right away went to motherhood (which was more than happy to give me full refund) who informed me that they are unable to pull up the sku due to the pants being from Two Peas in a Pod. Ok! So I drive an hour and 11 minutes to one of their stores, explain to them the situation and was informed that because this is a manufacturer defect from an online order that they were unable to issue a refund or do an exchange in store, but that they would be more than happy to mail it in for me. Well I received the items on Wednesday, I returned the pants the following day Thursday and today Saturday I received an email saying that I'll be receiving a partial refund. What??! You sent me damaged goods and I get punished??! I return the pants right away and can't get my full refund??! My order was for more than $600 and planned on spending much more, but after this, I will not purchase not one thing from Destination Maternity.

Review: On January 31st, I placed an online order with Destination Maternity. Shorty after receiving my merchandise in several separate shipments, I shipped everything back as the items didn't fit as I had expected. Not only did I have to pay shipping to receive the items, I also had the out of pocket expense of sending the merchandise back. I was unable to bring the items back to the store to get a refund, only an exchange or store credit. It is now March 18th, and I still have yet to receive a refund to my credit card, although the company has had the returned merchandise in their possession for over a month. I have called customer service multiple times, to no avail as no one can seem to figure out why my refund hasn't been given to me. Every time I call no manager is available and I am always told someone will call me back within 24 hours- the last two times I had to call AGAIN because nobody called me back like they said they would. After finally refunding part of my money to my gift card I was told I would be mailed a check in 1-2 weeks (we've passed that timeframe) for the remainder of my refund- why they couldn't put it back on my credit card (the original tender used in addition to the gift card) I can't understand. I feel it is unacceptable that nobody can give me an answer and this has been going on since February. Rest assured I will never shop with this company again. Their customer service department for online orders is atrocious and needs to be addressed. Any help resolving this issue would be greatly appreciated.Desired Settlement: I want the refund back on my credit card immediately, waiting for a check is unacceptable.

Review: I received a gift from [redacted] Maternity Store (Destination Maternity affiliate) that my mother had purchased at the [redacted] The maternity outfit was purchased for me in July early in my pregnancyThere were two items purchased, leggings and a tank: BY [redacted] for $and BY [redacted] for $The items were too small and in August 2015, I initiated the return processAs there are no [redacted] stores in Pittsburgh, I contacted online Customer Service who instructed me to complete a return form and send the items for exchangeThe package was sent via Priority Mail to their [redacted] Return Center with a [redacted] tracking numberAt the time, I requested an exchange of the two items for the same two items just size medium
When I did not receive an exchange in the mail, I contacted Customer Service againThis time the person that I spoke with reported that store purchases are not able to be returned through the mail however they referred me to someone above them, Stacy, who would handle my return as it had been accepted at their return center
I spoke later with Stacy who was checking into itWhen I told her that I simply wanted the same outfit in size medium, she felt that this was something that could be doneShe was to follow up again with me in a week
When I didn't hear anything from her and weeks past, I again called Customer Service who said that Stacy was not in yet for the day but would be contacting me by phone or email
I again have heard nothingI am now weeks pregnant and will be delivering within the next two weeks most likelyIn July, I was requesting an exchange and now, I will be happy with any resolution at allI think that it is a shame that my mother spent almost $on a gift for me during my pregnancy and not only was I not able to use it, but have had to worry about this for months.Desired Settlement: As I will be delivering within the next weeks, the maternity outfit is no longer of use to meAfter all the calls, I would be happy with either a merchandise credit or refund

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Description: Clothing - Retail

Address: 70 W County Ctr, Saint Louis, Missouri, United States, 63131-3701


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