Initial Business Response / [redacted] (1000, 5, 2014/04/30) */ Thank you for the opportunity to respond to this complaintWe have already spoken with this consumer, and this issue has been fully resolved Thank you for you time an attention to this matter
Initial Business Response /* (1000, 5, 2014/04/30) */
Thank you for the opportunity to respond to this complaint. We have already spoken with this consumer, and this issue has been fully resolved.
Thank you for you time an attention to this matter.
According to our records, Mr. [redacted] purchased his program on April 21, 2009. The...
Annual Fee was fully disclosed at the time of purchase, and was last paid in October of 2013. He did not pay the Annual Fee in October of 2014, and therefore does not currently have access to his program and benefits. On May 1, 2015 we received a voice message from Mr. [redacted] inquiring about the block on his account. We attempted to return his call, however were unable to leave a voice message and therefore sent a response via email to both email addresses on file: [redacted] and [redacted]. The email included instructions to remove the block, as well as phone numbers to obtain assistance as needed. Upon receipt of this complaint we again reached out, and this time we were able to leave a voice message on May 7, 2015 offering assistance.
Initial Business Response / [redacted] (1000, 5, 2014/04/30) */ Thank you for the opportunity to respond to this complaintWe have already spoken with this consumer, and this issue has been fully resolved Thank you for you time an attention to this matter
Initial Business Response /* (1000, 5, 2014/04/30) */
Thank you for the opportunity to respond to this complaint. We have already spoken with this consumer, and this issue has been fully resolved.
Thank you for you time an attention to this matter.
According to our records, Mr. [redacted] purchased his program on April 21, 2009. The...
Annual Fee was fully disclosed at the time of purchase, and was last paid in October of 2013. He did not pay the Annual Fee in October of 2014, and therefore does not currently have access to his program and benefits. On May 1, 2015 we received a voice message from Mr. [redacted] inquiring about the block on his account. We attempted to return his call, however were unable to leave a voice message and therefore sent a response via email to both email addresses on file: [redacted] and [redacted]. The email included instructions to remove the block, as well as phone numbers to obtain assistance as needed. Upon receipt of this complaint we again reached out, and this time we were able to leave a voice message on May 7, 2015 offering assistance.