Destination Toyota Burnaby

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and did not find their response to be satisfactoryHowever, the Office of the President of Chrysler reached out to me yesterday to let me know that the fee has been waivedTheir representative apologized for the confusion and the fee was removed from my account todayAttached is a screenshot showing that it has been removed and this incident is resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I have attached the direct emails Sincerely, [redacted] ***

[redacted] ,Again, we apologize that you’re upset about the [redacted] fee, but we are not the people who are charging itIt is our practice to go over the lease contract upon delivery of your vehicle, but ultimately it’s your responsibility to read what you are signingIf you are seriously considering purchasing another vehicle, please come in and we’ll try our best to pay it if you purchase another vehicle from usSincerely,Rockland CJD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Rockland Chrysler Jeep Dodge is not taking financial responsibility for the damages to the car in their care.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand that it is very frustrating to return a vehicle and pay for it after you no longer have itHowever, it is your responsibility to satisfy your original lease agreementRockland CJD is not the one billing you, it is the leasing company provided to you from your previous dealerIt also
seems that this is a different complaint than the original alleged complaintOriginally you had stated that it was verbally agreed for Rockland CJD to care for damages on your previous leaseNow you are stating that the car sat here for a length of time and inferring that damage was done hereRespectfully, both of these are falseWe have had numerous conversations on this situation and you have continued to threaten us about bad publicityIt clearly states on the Purchase Order, which both parties signed, that Rockland CJD was responsible for lease payments onlyIt doesn’t state anything about Rockland CJD being responsible for any damage, nor would we be able to because of the great deal you receivedFurthermore, if anything additional was owed, it would be listed on our “We-Owe” FormThis form was also signed by you and states, “nothing owed or promised”We have sent both of these to you, along with proof of payment to your previous leasing company for the payments we agreed uponAgain, we understand it’s not desirable to pay for a car you no longer possess, but it is your responsibility to satisfy your prior lease agreementIt seems that you are now changing your accusations by inferring something was done wrongfully while your previous lease was in our possessionThis is also untrueYou leased your previous vehicle from another dealer, who used a local Credit Union in Long IslandThat credit union is a smaller bank and did take a bit longer to pick up your vehicleWe called several times for them to pick up your lease to no availOne of our managers finally tracked down a branch manager through email who was able to accommodate the pick-upLot space is very limited here and we want lease returns picked up as soon as possibleWe are at the discretion of the originating lease companyFurthermore, it is your responsibility to return your lease, but we did it as a courtesy to you for doing a new car deal with usLastly, the salesperson who did sell you the car has indeed been terminatedHis termination had absolutely nothing to do with this transactionPlease let us know if you need another copy of the signed Purchase Order, We-Owe Form, and/or check for the payments we agreed upon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This answer is insufficient as an explanation for why the dealership did not mention the disposition fee in its explanation of the fees and charges associated with the leaseThe dealership is serving as a representative of *** ***Neither Rockland Jeep nor *** *** will accept responsibility for misrepresenting the fees and charges presented during the leasing processI spoke with a manager at *** *** today and his response was that it should have been disclosed by the dealership during the lease signing and/or when I dropped off the carIn regard to your comment about purchasing another vehicle, I have not purchased a replacement vehicle yetHowever, based on how you are helping to charge hidden fees to customers, I can assure you that it will not be from Rockland Jeep
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We understand our responsibilities under our original lease agreementBut, that does not releive Rockland CJD of its responsibilities to care for the vehicle while it was in your custody and possessionYour claim that the purchase order provides that you are not responsible for damage does not releive you from responsibility to care for the vehicle after the vehicle was delivered to youRockland CJD took possession of our vehicle with the promise to return the vehicle to the finance company in consideration for our leasing the new vehicle from Rockland CJDThis is not in dispute, nor is the fact that you had a responsibility to care for our prior vehicle once you took possessionWith the acceptance of someone else's property comes the duty to exercise proper care in protection of that property from damageRockland CJD was in possession of the vehicle and is therefore responsible for damage resulting from its negligence to exercise proper careThe finance company has billed us for damages to the vehicle discovered upon Rockland CJD's return of the vehicleAs communicated in our prior e-mail, the only inference is the vehicle was damaged while in your possessionNY law incorporates general tort principles of bailment and prohibits entities from waivers that absolve them from negligence in the care of another person's carMoreover, if the vehicle is damaged during the time it is in their possession, care, custody and so on the law presumes the damage was the result of the negligence of the entity in possessionThe following is the basis of our claim:1) The car was not damaged when we delivered it to Rockland CJD2) Rockland CJD had control of the car at all times while it was our of our care3) Damage to the car demonstrates Rockland CJD's negligence in the care of our car when it was in their possession for more than daysWe have been amendable to working with you to resolve this issueIf you are willing to offer reimbursement for the damages we are flexible in resolving this issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern,On 2/**/*** ** drove a Jeep Liberty to our service department for an electrical concern of the battery going deadThe vehicle was showing miles at the time of reception.There were no other concerns noted or mentionedThe concern was diagnosed and the
repairs, a replacement of a switch and a hatch latch, were approved by the client and were successfully performed during that visit.During the visit, we performed our complimentary point vehicle inspectionThis consists primarily of checking lights, tires,wipers, and basic underhood fluids.Please take note that at no time was any driveline performance or mechanical concern noted while in our care, nor was anything of the sort mentioned by the clientAlso please note that the vehicle was driven in to our shop for repairs and driven out by the client when the repairs were completed.In our opinion, the alledged condition was not evident while the car was in our care and we have no negligence or responsibility toward *** **'s allegations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I
Sincerely,
*** ***

The business has responded Please see below:We would like to apologize for any inconvenience we may have causedAutomotive email marketing can be tricky, because you may be receiving something that has our name on it but not sent by our company directlyThere are third parties involved and
also email marketing coming directly from *** *** *** themselves on our behalfI assure you that after your calls and “opt-out” we did take action on our partNot only did we mark your client file as an “opt-out”, but we also removed your email completelySo, we actually don’t even have an email on file for youWe have gone a step further and contacted our email marketing company to confirm they have done the sameWe have seamlessly done business with this company for a few years and have never experienced something like this before, but we have made them aware of this situationIt would be helpful if you can forward us a copy of the exact email that you are receiving so we can contact the company sending that specific email directlyThank you for your patience and we look forward to a prompt resolution

*** ***,We’re very sorry for any inconvenience we may have causedYou did in fact purchase some warranty options, and we do get quite busy at timesWe are actually the third party that sells protection for your vehicle, such as warrantiesSo any time something changes we are at the mercy of the
warranty company ZurichWe have expedited the cancellation and will be overnighting the cancellation check toady (6/**/2017) to the bank you financed withSince you financed the vehicle they will receive the check and apply it to your principle balanceSo, that amount will be deducted completely from your amount owedRest assured, we also requested you get a 100% refundAgain, we’re sorry for any inconvenience.Sincerely,Rockland CJD

First and foremost, we sympathize with [redacted] and acknowledge the fact that she feels there is mold in her vehicle. In response to her concerns, we would like to outline the sequence of events that has taken place since she purchased her vehicle from our dealership. [redacted] originally...

brought to our attention that she had a moldy odor in her vehicle in March of 2014. At that time, it was determined that there was frost on the inside of her windshield and both side windows of her vehicle. The “Water Doctor” sealed the end caps, cleaned the drains of the vehicle, and resealed her sunroof to remedy the issue. The customer returned to the dealership in May of 2014 because the right front floor was wet after heavy rainfall. The dealership repaired the firewall seam and right front cowl seam that seemed to be leaking at that time. This repair was done under “good will” and there was no charge to the customer with the intention of customer retention and loyalty. The customer came in twice after this to get her oil changed (July 2014 and September 2014) reporting no problem with water leaks or a moldy smell in her vehicle. In March of 2015, the customer returned to the service department and spoke to the service [redacted] to complain that there was a musty smell in her vehicle. After an inspection of her vehicle, it was explained to [redacted] that she had three floor mats in her vehicle and that the musty smell that she was experiencing may have been from the dampness in between all of the sets of floor mats that were sitting on top of one another after a very wet winter. The rest of her vehicle showed no signs of leaks or dampness. The dealership then offered to vacuum the carpet of [redacted]’s Jeep in order to compensate for what she explained was a musty smell. We also recommended that she change her cabin filter, as this could be contributing to what she may have been smelling when she was in her car. She declined both recommendations, and stated that she didn’t want any more work done to her vehicle.We understand that [redacted] is upset because she thinks her sunroof is still leaking. After inspection of her vehicle, this is just not true. We have offered recommendations to help solve any issues she may be having, but she has disregarded our recommendations. We are more than willing to appraise [redacted]’s vehicle and potentially purchase her vehicle back from her. This will hopefully satisfy any concerns she may have about continuing to drive her Jeep Compass.

[redacted],Again, we apologize that you’re upset about the [redacted] fee, but we are not the people who are charging it. It is our practice to go over the lease contract upon delivery of your vehicle, but ultimately it’s your responsibility to read what you are signing. If you are seriously considering purchasing another vehicle, please come in and we’ll try our best to pay it if you purchase another vehicle from us. Sincerely,Rockland CJD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and did not find their response to be satisfactory. However, the Office of the President of Chrysler reached out to me yesterday to let me know that the fee has been waived. Their representative apologized for the confusion and the fee was removed from my account today. Attached is a screenshot showing that it has been removed and this incident is resolved.
Sincerely,
[redacted]

In response to your 2nd claim, please review our original response (I've pasted it below for your reference). You changed your original claim that we were supposed to pay for the damage you caused incidentally. You are now erroneously claiming that the damage was done here. Rockland Chrysler Jeep Dodge did not cause any damage to your vehicle and we are not responsible for your bill. The damage was done before it ever arrived on our property. We understand that it is very frustrating to return a vehicle and pay for it after you no longer have it. However, it is your responsibility to satisfy your original lease agreement. Rockland CJD is not the one billing you, it is the leasing company provided to you from your previous dealer. It also seems that this is a different complaint than the original alleged complaint. Originally you had stated that it was verbally agreed for Rockland CJD to care for damages on your previous lease. Now you are stating that the car sat here for a length of time and inferring that damage was done here. Respectfully, both of these are false. We have had numerous conversations on this situation and you have continued to threaten us about bad publicity. It clearly states on the Purchase Order, which both parties signed, that Rockland CJD was responsible for 2 lease payments only. It doesn’t state anything about Rockland CJD being responsible for any damage, nor would we be able to because of the great deal you received. Furthermore, if anything additional was owed, it would be listed on our “We-Owe” Form. This form was also signed by you and states, “nothing owed or promised”. We have sent both of these to you, along with proof of payment to your previous leasing company for the 2 payments we agreed upon. Again, we understand it’s not desirable to pay for a car you no longer possess, but it is your responsibility to satisfy your prior lease agreement. It seems that you are now changing your accusations by inferring something was done wrongfully while your previous lease was in our possession. This is also untrue. You leased your previous vehicle from another dealer, who used a local Credit Union in Long Island. That credit union is a smaller bank and did take a bit longer to pick up your vehicle. We called several times for them to pick up your lease to no avail. One of our managers finally tracked down a branch manager through email who was able to accommodate the pick-up. Lot space is very limited here and we want lease returns picked up as soon as possible. We are at the discretion of the originating lease company. Furthermore, it is your responsibility to return your lease, but we did it as a courtesy to you for doing a new car deal with us. Lastly, the salesperson who did sell you the car has indeed been terminated. His termination had absolutely nothing to do with this transaction. Please let us know if you need another copy of the signed Purchase Order, We-Owe Form, and/or check for the 2 payments we agreed upon.

Revdex.com:At this time, I have not been contacted by Rockland Chrysler Jeep Dodge regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have attached the direct emails.
Sincerely,
[redacted]

[redacted],We’re sorry that you feel this way, but your issue isn’t with our dealership, it’s with the leasing company. It is very common that a leasing bank charges a disposition fee. Some leasing banks have disposition fees, and some don’t. We’d prefer that none of the banks charged it, but...

it’s their business practice. Sometimes the payment is far better with a certain bank, but that bank has a disposition fee at the end or vice versa. If a bank does charge a disposition fee, it is listed on your lease contract, as you already confirmed. We cannot speak for [redacted], but perhaps you could call them and ask for a manager. We are sorry you are going through this. It seems that you purchased your replacement vehicle somewhere else and wish you luck on your new purchase