Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am rejecting Destination Weddings response and I will be taking them to Small Claims Court and let a judge tell me that they should not give me a refundBy their own admission, I did try to send them a notification but it bounced back because I made a mistake in the e-mail addressAs I said, I was in the hospital with heart failure and I have documentation to prove itI was heavily medicated when I attempted to contact themI have been in the hospital many times after my October admission to the hospitalI was lucky to be able to make an attempt to notify themAfter my attempt to contact them I was far too sick and too medicated to follow upIf a judge tells me no refund is due based on the circumstances and the fact that I made a good faith attempt to notify them, then I will accept that and be satisfiedUntil I get my day in court I will continue to pursue this Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Dear; Destination wedding travel, you have failed to recognize your mistakes to me and to many other customers who have made complaints against youYou are at faultIf you want to keep framing other that is your choice but be aware of this practice some day is going to catch up to you for defrauding many customersYou may want to negate all you want but in the end you now this is true and the facts are there you are falsely advertising an insurance that states and I quote "CANCEL FOR ANY REASON" policyYou are telling every customer not to worry buy this insurance worry free because you can cancel for any reason.Continue to take my money if this is what you want but this money is not yours and this is stealingThis money does not belong to youThe facts are there and I have given the Revdex.com proof of this scam you are playing to every customerYou do not event want to make an apology all you care is money, but greed is all you have and it will be your demise.Regards, [redacted]
We are sorry to hear of the travel and immigration issues Mr [redacted] and Mrs [redacted] experienced when trying to get through customs in MexicoIt is the passenger's individual responsibility to confirm their specific requirements for travel, including passport and visa validity Passengers are advised and directed to the information made available on the US State Department's travel website within their travel documentsPlease see page of the attached travel documents provided to Mr [redacted] and Mrs [redacted] All passengers are provided with the complete travel protection insurance policy plan, which details what is covered for both pre and post departure, so they can make an informed decision when purchasing trip protection insuranceThis information is provided on our website booking page, prior to the customers submitting their room reservation requestOur website also clarifies the Cancel for any Reason coverage is noted as "prior to your originally scheduled departure time." Please see the attached screenshot in which this information is detailed and the link providedAlso attached is a copy of the trip protection insurance policy.Destination Weddings is not able to influence or control the decision made by any government or customs agencyWe regret they were not able to complete their trip, however all relevant information was provided to the passengers to advise of their responsibility to ensure proper travel documentation was with them during their trip, along with the information prior to purchasing trip protection insurance
Destination Weddings has been in communication with [redacted] as well as the resort in order to come to a mutual resolution and will continue to do so
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [You have taken money that is not yours and you know you should refundIf the company's owner will care about this business they should do what is rightKarma is not a good thing for the company or anyone involve in the decision makingAttached is the only piece of evidence that I received from Destination Weddings; read the third line where it says (cancel for any reason Hotline)Revdex.com you may blur my names from this picture.] Regards, [redacted]
Good Evening,Thank you for your responseI have responded to your personal email in hopes of finding a mutual resolutionPlease respond at your earliest convenience.Thank you,
Travel protection insurance is to protect travelers in the event of any unplanned situation and is offered to every passenger who books through Destination WeddingsDespite the decision of the travelers not to protect their travel investment and purchase the protection insurance, Destination Weddings was able to obtain an exception on their behalf and a refund has been submitted to the original credit card the trip was charged to
Destination Weddings apologizes for the delay in responseWe continue to check in with the 3rd party supplier and the hotel for a response to this exception requestPlease note, passengers [redacted] and [redacted] were offer trip cancellation protection insurance prior to confirming their reservation and declined to purchase the insurance protectionTrip protection insurance is offered to every passenger who books with Destination Weddings to protect the passenger's travel investmentHad the trip protection insurance option been accepted and purchased, the reason for cancellation would have been covered and a refund issued immediatelyAttached is a copy of the reservation request made by [redacted] and the choice to decline trip protection insuranceWe will continue to contact the supplier and hotel on behalf of [redacted] and [redacted]
First, we apologize for any frustration this issue has caused, as this certainly is not our intentPlease know at no point in time were lies conveyed to our clients, as the lowest room categories were not available at the resort when they began working with Destination Weddings Travel Group Instead, a higher room category was booked at a higher price, thus when guests began seeing lower pricing for the lower room categories through third party vendors, the rates did not match as the room categories were not comparableWhen Destination Weddings Travel Group approached the resort to obtain the lower room categories, the resort informed these rooms were not available, thus guests were not able to change room categoriesIt was at this time some guests decided to cancel their room with Destination WeddingsAs stated on our Credit Card Authorization Forms and Invoices, insurance is non-refundable after purchase
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am rejecting Destination Weddings response and I will be taking them to Small Claims Court and let a judge tell me that they should not give me a refundBy their own admission, I did try to send them a notification but it bounced back because I made a mistake in the e-mail addressAs I said, I was in the hospital with heart failure and I have documentation to prove itI was heavily medicated when I attempted to contact themI have been in the hospital many times after my October admission to the hospitalI was lucky to be able to make an attempt to notify themAfter my attempt to contact them I was far too sick and too medicated to follow upIf a judge tells me no refund is due based on the circumstances and the fact that I made a good faith attempt to notify them, then I will accept that and be satisfiedUntil I get my day in court I will continue to pursue this Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Dear; Destination wedding travel, you have failed to recognize your mistakes to me and to many other customers who have made complaints against youYou are at faultIf you want to keep framing other that is your choice but be aware of this practice some day is going to catch up to you for defrauding many customersYou may want to negate all you want but in the end you now this is true and the facts are there you are falsely advertising an insurance that states and I quote "CANCEL FOR ANY REASON" policyYou are telling every customer not to worry buy this insurance worry free because you can cancel for any reason.Continue to take my money if this is what you want but this money is not yours and this is stealingThis money does not belong to youThe facts are there and I have given the Revdex.com proof of this scam you are playing to every customerYou do not event want to make an apology all you care is money, but greed is all you have and it will be your demise.Regards, [redacted]
We are sorry to hear of the travel and immigration issues Mr [redacted] and Mrs [redacted] experienced when trying to get through customs in MexicoIt is the passenger's individual responsibility to confirm their specific requirements for travel, including passport and visa validity Passengers are advised and directed to the information made available on the US State Department's travel website within their travel documentsPlease see page of the attached travel documents provided to Mr [redacted] and Mrs [redacted] All passengers are provided with the complete travel protection insurance policy plan, which details what is covered for both pre and post departure, so they can make an informed decision when purchasing trip protection insuranceThis information is provided on our website booking page, prior to the customers submitting their room reservation requestOur website also clarifies the Cancel for any Reason coverage is noted as "prior to your originally scheduled departure time." Please see the attached screenshot in which this information is detailed and the link providedAlso attached is a copy of the trip protection insurance policy.Destination Weddings is not able to influence or control the decision made by any government or customs agencyWe regret they were not able to complete their trip, however all relevant information was provided to the passengers to advise of their responsibility to ensure proper travel documentation was with them during their trip, along with the information prior to purchasing trip protection insurance
Destination Weddings has been in communication with [redacted] as well as the resort in order to come to a mutual resolution and will continue to do so
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [You have taken money that is not yours and you know you should refundIf the company's owner will care about this business they should do what is rightKarma is not a good thing for the company or anyone involve in the decision makingAttached is the only piece of evidence that I received from Destination Weddings; read the third line where it says (cancel for any reason Hotline)Revdex.com you may blur my names from this picture.] Regards, [redacted]
Good Evening,Thank you for your responseI have responded to your personal email in hopes of finding a mutual resolutionPlease respond at your earliest convenience.Thank you,
Travel protection insurance is to protect travelers in the event of any unplanned situation and is offered to every passenger who books through Destination WeddingsDespite the decision of the travelers not to protect their travel investment and purchase the protection insurance, Destination Weddings was able to obtain an exception on their behalf and a refund has been submitted to the original credit card the trip was charged to
Destination Weddings apologizes for the delay in responseWe continue to check in with the 3rd party supplier and the hotel for a response to this exception requestPlease note, passengers [redacted] and [redacted] were offer trip cancellation protection insurance prior to confirming their reservation and declined to purchase the insurance protectionTrip protection insurance is offered to every passenger who books with Destination Weddings to protect the passenger's travel investmentHad the trip protection insurance option been accepted and purchased, the reason for cancellation would have been covered and a refund issued immediatelyAttached is a copy of the reservation request made by [redacted] and the choice to decline trip protection insuranceWe will continue to contact the supplier and hotel on behalf of [redacted] and [redacted]
First, we apologize for any frustration this issue has caused, as this certainly is not our intentPlease know at no point in time were lies conveyed to our clients, as the lowest room categories were not available at the resort when they began working with Destination Weddings Travel Group Instead, a higher room category was booked at a higher price, thus when guests began seeing lower pricing for the lower room categories through third party vendors, the rates did not match as the room categories were not comparableWhen Destination Weddings Travel Group approached the resort to obtain the lower room categories, the resort informed these rooms were not available, thus guests were not able to change room categoriesIt was at this time some guests decided to cancel their room with Destination WeddingsAs stated on our Credit Card Authorization Forms and Invoices, insurance is non-refundable after purchase